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“Increds”
Review of Olerai House

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Olerai House
Certificate of Excellence
Reviewed 1 November 2013

This place was totally magical and we had a wonderful stay. Our room was huge and authentic with a bay window that looked out over the nearby grass with Zebra grazing and buffalo wandering.To wake up at 4am to find 5 grazing Hippo 3 metres from our window was a real treat. On one night we were taken out in a jeep to see the Hippo which was a real highlight as were our walks with our guide. The food was absolutely incredible and to have all our meals out among the wildlife was brilliant. We simple could not have had a better stay. The staff were wonderful and very accommodating and contrary to earlier reviews we were welcomed to stay well after we had originally intended when our lift arrived very late. I can understand how if your view of luxury is for everything to be perfectly pristine this might not be for you but we absolutely loved it and told our friends in Nairobi it is a must for a visit. I think our mid-week stay was also great as for one night we were there alone and treated like royalty. I would go back in a shot, the place felt like our home for two days.

  • Stayed: October 2013, travelled as a couple
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Thank kirstyn85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie M, Social Media Manager at Olerai House, responded to this reviewResponded 30 October 2014

Dear Kirstyn85,

Thank you for taking time to write on our TripAdvisor page.

We appreciate the positively glowing report.

Thank you for choosing stay with us in Olerai in October 2013

We would be glad to have you again and feel free to recommend us to your friends and family.

Kind regards,
Jackline Mberia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 - 47 of 63 reviews

Reviewed 9 September 2013

This property is so charming, although the drive to get there was torture with the dust and potholed road. We ended our safari with a stay here and were more than happy to just soak in the unique atmosphere of this private game reserve. The highlight was meeting Oria Douglas-Hamilton, the owner, who is full of beans and amazing tales. We loved the fresh food and the warm service. The manager of the property was not very hands-on about local flora & fauna, he seemed reluctant to take us for a drive

  • Stayed: August 2013, travelled with family
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1  Thank VeePee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie M, Social Media Manager at Olerai House, responded to this reviewResponded 31 October 2014

Dear VeePee2013,

Thank you for taking time to write on our TripAdvisor page.

We are glad you enjoyed your stay at Olerai House, and we appreciate the affirmative report.

Thank you for choosing to stay with us in August 2013. It would be a pleasure to host you again and feel free to recommend us to your family and friends.

Kind regards,
Jackline Mberia
Social Media Manager
Olerai House

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2013

We stayed here last week with my partner and my partners father. We were extremely disappointed with the general service from the staff - the stay was meant to include a game drive, bush hikes etc - there was no game drive and the bush hike was a walk to the lake and back with a very unenthusiastic guide who couldnt distinguish between one or another bird. There was no hot water in our rooms both in the evening and the following morning. The food was delicious but being told 100 times that we are only allowed ONE glass of wine with our dinner got a bit boring. All in all for luxury prices we got camp site service. For the same price you get go to Kiangazi House that is no comparison.

  • Stayed: August 2013, travelled with friends
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3  Thank Emilia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

This was my second time spending a night at Olerai. On the first visit was with a large group and suspected the poor service had to do with the size of our group. Not so...on this second visit there were few people and so felt compelled to write a review. The staff are poorly trained and offer little in the way of hospitality upon arrival- we were asked to sign waivers and told we needed to checkout early to accommodate other guests. Rooms were dingy and the electricity often out. We had no hot water, had to request that the generator be turned on so we could have lights etc in the rooms, had to request water be boiled so we could have showers but then ran out of time be wise we were rushed out of rooms. And to end it all, we had all staff waiting for tips at the end while we finished our meal. Very uncomfortable and gave the overall impression that the place is poorly run, the staff aren't treated well and that the management is absent. The saving grace is of course it's a beautiful setting and the food is very good. That aside there is little to do here and it is located relatively far from the main highway on a bad road. You can do much better at this price point in this area of Kenya.

  • Stayed: August 2013
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1  Thank anni74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

We recently stayed with another family, taking three rooms for one night. We found the food was very good, fresh and well prepared and served beautifully in both the dining room and outside in the gardens. The rooms were ok, sometimes lacking in electricity, hot water and not up to the standards one would expect at this price point. Service was not up to par, and you had to ask for everything, including electricity! Disappointing for this beautiful, and magical place full of animals roaming freely. Early checkin was also a surprise and we felt rushed and not able to enjoy the day, nor take a showers! Big plus was the Samburu guide Likus, who was quite gracious and helpful.

Stayed: August 2013, travelled with family
1  Thank Foodieant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

Fantastic place to relax between safaris with beautiful open fields and wildlife like giraffes zebra, antelopes, monkeys, and buffalo running through the gardens as you eat. The food is the best I have ever had and 5 star quality. You sleep in beautiful cottages surrounded by flowers and trees. This place is owned by the Douglas Hamilton family that also own Elephant Watch in Samburu. You are looked after as much as you want or just left alone to enjoy the peace. One or two nights are enough though.

Room Tip: They do have family cottages.
See more room tips
  • Stayed: September 2012, travelled solo
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Thank Meredith09065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 July 2013

Dear Meredith145,

Thank you for taking time to write on our TripAdvisor page.
We appreciate the positively glowing report.
Thank you for choosing to stay at Olerai in September 2012.
Welcome back and feel free to recommend us to your friends and family.


Kind Regards,
Eleanor Opiyo
Social media Officer
Olerai House Naivasha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2012

Olerai House is very friendly and relaxing place. The food was absolutely delicious, home grown in the beautiful organic gardens and tasted so fresh leaving us asking for the recipes of many dishes. The accomodation was spacious and cosy at the same time, and the surrounding grounds and lake with buffalo, giraffe and zebra wandering round leads to a special break away from the hustle of Nairobi.

  • Stayed: June 2012, travelled solo
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1  Thank Lizling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 July 2013

Dear Lizling,

Thank you for taking time to write on our TripAdvisor page.
We appreciate the positively glowing report.
Thank you for choosing to stay at Olerai in June 2012.
Welcome back and feel free to recommend us to your friends and family.


Kind Regards,
Eleanor Opiyo
Social media Officer
Olerai House Naivasha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Olerai House

Address: off Nairobi-Nakuru highway, Naivasha, Kenya
Region: Kenya > Rift Valley Province > Naivasha
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #11 of 42 Speciality Lodging in Naivasha
Price Range: £278 - £427 (Based on Average Rates for a Standard Room)
Number of rooms: 15
Official Description (provided by the hotel):
Olerai House is the family home of Oria Douglas Hamilton, a native Kenyan of French-Italian origin. The house is nestled within a 400-acre wildlife sanctuary on the North shores of Lake Naivasha. It has been open to guests since 1993, when it acted as a functioning farm. In 2001, it became a wildlife sanctuary and now has over 500 animals grazing harmoniously on its grounds. Zebras, giraffes, water buffalo, gazelles and monkeys greet you at breakfast in the morning, while a chorus of birds chirps overhead.The house is a web of five independent rooms, built from local materials, with beds made of vines, and walls inlaid with glass bottles. Rooms are each personally decorated by Oria with colourful Indian tapestries and local art. Three course meals at breakfast, lunch and dinner are included in the room rate, served on hand-made pottery and glassware. They are sumptuous affairs with fresh-baked bread, and soups and salads made from vegetables picked in the organic garden on the grounds.Olerai is the perfect weekend retreat from the bustle of Nairobi, and a wonderful haven for safari journers, eager for a cooler climate in the lush greens of Naivasha. The house is child-friendly and – need we say it? – animal friendly.Activities include:• Hiking up a gentle neighbouring hill with views over the Lake, accompanied by a Samburu warrior• Taking a boat ride through a small adjacent lake, home to 500,000 flamingos and large families of hippos• Walking among the animals in the sanctuary guided by expert on-site ornithologists and zoologists• Swimming in the pool while zebras curiously watch from an arm’s length• Reading a good book on the lawn amidst blankets and pillows• Having a sun-downer by the fire, indoors or out• Mount Longonot and Lake Nakuru National Park are within a one-hour drive ... more   less 
Also Known As:
Olerai House Hotel Naivasha

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