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“Excellent in most aspects”

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Enashipai Resort & Spa
Ranked #1 of 6 Hotels in Naivasha
Certificate of Excellence
Nairobi
Level 6 Contributor
165 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Excellent in most aspects”
Reviewed 1 June 2014

Went in March for a meeting. The meeting rooms are fantastic, with the last technology available. It was indeed very conducive to work. Spent three days and cannot complain at all: the rooms are spacious, comfortable with all amenities. My room was far from the central place (reception) so it was always pleasant to walk, the surroundings are great. The the gym is ok, with competent staff, the food was diverse and great. Staff was professional and always ready to help. Only problem was the internet, which was not up to the level. Recommend if they improve internet, especially for those who need to work...

Room Tip: All rooms seem to be great, but there are rooms that are closer to the restaurant and the gym. My ro...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 2 June 2014
Dear Helena,

We thank you for taking time to share your experience during your recent stay with us.

On behalf of the entire team here at Enashipai Resort and Spa, we are very pleased to read that enjoyed your stay and that you are pleased with our services. It is encouraging to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Warm regards,

Edna.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Baltimore, Maryland
Level 6 Contributor
183 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 May 2014

We stopped at the resort for lunch on our way to Crescent Island. We were too early for the buffet, which was just fine with us. We ate at the coffee lounge, which has a full menu. The service was a little slow, but that's normal for Kenya. It didn't really bother us as we enjoyed sitting outside in the breeze and enjoying the lovely weather.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank allichka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 17 May 2014
Dear Allichka,

Thank you so much for taking time to review our resort. We are very pleased you enjoyed your visit with us.

We appreciate your feedback on the service aspect. We would like to be different from the rest by offering speedy service to all our clients. We will definitely use this as a training opportunity to make sure that all our valued guests like yourself do not experience slow service.

Thank you again and welcome back!

Warm regards,
Edna.
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Dar es Salaam, Tanzania
Level 6 Contributor
141 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 13 May 2014

We had a corporate meeting for 3 days at this event, and this facility is well suited for this. The hotel is spread over a supposedly 50 acre property. While this gives a sense of space, the downside is that the cottages are spread out. Although golf carts are available, be advised that there may be a slight delay in getting this. The rooms are nice, though could have a bit bigger. The bathrooms are of good size, with an open sky shower a special attraction. The resort has a decent gym, a good pool and conference facilities. Service is good and does not have complaints.

Room Tip: Take a room near the reception/pool area if you do not want to walk long
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cajithk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 13 May 2014
Dear Cajithk,,

Thank you so much for taking time to review our resort. We are very pleased you enjoyed your stay with us.

We look forward to hosting you in the near future!

Warm regards,
Edna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 May 2014

Architecture & interior design - this place really puts Kenya on the contemporary international scale resort map. The common areas are stunning with use of Masaai themed designs. The stone and wood work is breathtaking. Rooms are very well appointed, spacious, and the wet room showers are lovely. The resort catered to our wheelchair friendly needs.
Restaurant & bar - Typical Kenya hotel buffet fare which I expected to be of higher quality given the cost of a weekend at this resort vs. their peers. Selection is good, they went out of their way to cater to my vegetarian parents, and the spread is impressive, however, the food was unimaginative and of average quality at best. I had a nightcap at the bar after dinner one evening. An impressive bar setting but typical stingy drink portions and high prices kept me from returning again. The single malt whisky shot barely wet the glass but broke the bank!
Amenities - Conference centre looks impressive and clearly a popular destination judging by the political big shots in attendance. Pool is fantastic, but usual terrible service as it took over 20 min to get a drink when the bar is less than 20 ft. away! Gym is fantastic too and very well appointed with high end gym equipment. The gardens are immaculate and make the best of the local weather to create an oasis feel once entering the gate to the property.
Staff - Very helpful housekeeping staff. Reception staff were friendly but usual Kenyan bureaucracy makes the check-in and check-out experience anticlimactic with the slow pace. Restaurant staff try hard but are not particularly competent.

Room Tip: I loved the ground floor rooms for the private garden with lush hedges, however the first floor room...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MADHUR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 13 May 2014
Dear Madhur,

Thank you so much for taking time to review the resort. We are glad you enjoyed your stay and particularly happy that you loved our rooms among other facilities.

We truly appreciate your feedback.

Regards,
Edna M.
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Flic En Flac
Level 5 Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 May 2014

Stayed for a 2 day workshop - smart facilities, pleasant staff and great rooms, but let down by the poor quality of the food - and 'unsophisticated' restaurant serving staff.
Regrettably I suffered a violent bout of food poisoning at the end of the second day, which I strongly suspect was caused by poor food processing/hygiene. A colleague also suffered.
For this reason I would avoid this hotel in the future.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rswooding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 31 July 2014
Dear Richard,

We thank you for taking time to share your experiences during your recent stay with us.
We appreciate your valuable feedback, as it is through guest’s constructive comments like yours that we are able to identify areas of improvement to consistently provide the best service experience for all of our guests. At Enashipai Resort and Spa, we aim to provide the highest level of service to all of our guests thus you can be assured that your comments have been shared with the relevant department heads and appropriate action and training will be taken to ensure that our entire team consistently maintains a warm, positive and professional demeanour when dealing with guests.

Warm regards,

Edna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 May 2014

The staff were very friendly and the rooms very cozy and spacious. I loved especially the open shower... but you need to take a hot shower, early morning - after, the water is warm. We cant wait to go back again in August.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mianzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 13 May 2014
Dear Mianzi,

Thank you for your review.

We are very pleased you enjoyed your stay here at Enashipai Resort and Spa.

Welcome back in August!

Regards,
Edna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2014

Had gone for a weekend for a friends wedding....lovely place and the rooms were spacious and very cosy beds, food was also good thoug the dining looked abit small, maybe coz we were many..lol...Have to go back their again to try the spa and pool

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyanza_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enashipai, Front Office Manager at Enashipai Resort & Spa, responded to this review, 13 May 2014
Dear Nyanza_13,

Thank you for your review.

We are very pleased you enjoyed your stay here at Enashipai Resort and Spa.

Welcome back!

Regards,
Edna.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Enashipai Resort & Spa

Property: Enashipai Resort & Spa
Address: Moi South Lake Rd | P.O. Box 75332, 00200, Nairobi, Naivasha 00200, Kenya
Phone Number:
Region: Kenya > Rift Valley Province > Naivasha
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Naivasha
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Enashipai Resort & Spa 5*
Number of rooms: 87
Official Description (provided by the hotel):
Located within the splendor of the Rift Valley & by the shores of Lake Naivasha, Enashipai is close to some of Kenya’s key attractions. With lovely spacious rooms,a heated pool, modern conference center,a modern spa & complementary facilities , the resort offers mind & body rejuvenation. A perfect destination for business or pleasure! ... more   less 
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Also Known As:
Enashipai Resort And Spa
Enashipai Hotel Naivasha

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