I was in Kano for two nights and decided to stay in the supposed best place in town.
Having lived in the city many years ago I was well familiar with the hotel and environment.
Apparently because of the security situation, the hotel has developed a few red flags that guests will find odd.
Firstly, I drove in from Kaduna- 240km away- in a coloured taxi. I was not allowed to go past the first gate which is about 30 meters from the hotel. I needed to get down from the cab and walk with my luggage. It was 34 degrees outside and not comfortable.
The guards insisted that coloured taxis were not allowed even for guests with a reservation.
I insisted on driving in as there was no sign to confirm the so called law and was allowed by the guard's supervisor eventually.
I thereafter made an official complaint to the GM, Mr. Chukri who had just resumed at the hotel a week before according to him.
He promised to look into the situation and make corrections. He was quite a charming guy and I believe this will be addressed.
Secondly, the internet service on the ground floor did not work. Since you have to pay for the service, I felt cheated as I was not told when the service was sold to me since they knew my room was on the ground floor. I was advised to go upstairs to use the service as computers are not allowed in the lobby or bar or reception.
There were no rooms available upstairs either so I ended up with my phone standing in the lobby browsing.
Fourthly, I ordered dinner from the Calypso restaurant for delivery to my room. Room delivery is expected to cost an extra but I was surprised that in addition to the room delivery cost, a service charge was also included as if I had the meal in the restaurant.
I protested to the Manager and this was eventually dropped.
Finally, the hotel needs to be fumigated as my sleep was interrupted several times with mosquitoes. I thought it was a one off but on my way out in the morning, I overheard the cleaners asking some other guests who probably have been long in the hotel if they didn't have mosquito problems the night before like in they did in the past.
I think the hotel is taking undue advantage and Mr. Chukri needs to look at these issues.
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