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“Amazing spot right on Lake Kivu”
5 of 5 bubbles Review of Palm Garden Resort

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Palm Garden Resort
Ranked #3 of 17 Gisenyi B&B and Inns
New York, New York, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing spot right on Lake Kivu”
5 of 5 bubbles Reviewed 29 July 2013

We spent our first night in Rwanda at the Palm Gardens and could not have been given a more kind and beautiful welcome. Its location is fantastic right on the lake, with views of the water from every spot on the property. The rooms were spacious and very clean. The restaurant serves up delicious meals of all sorts from local fish fare to pasta to croque monsieurs. I agree with other reviews that what stands out more than anything is the service. The staff is attentive and accommodating while the manager of the hotel, Vedaste Kayiranga goes above and beyond to ensure that you enjoy your stay. From arranging traditional music and dance performances on Saturday nights, to boat rides on the lake, to tours around Gisenyi, Vedaste is the ultimate host. Wish we could have stayed longer. HIGHLY recommended!

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Tuohy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    30
    16
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Durham, North Carolina
1 review
4 of 5 bubbles Reviewed 1 July 2013

We picked the Palm Gardens based on a friend's suggestion. The views are outstanding from the restaurant above and from the lawn where you have breakfast and generally hang out. We loved our cabana which was near the water. It was clean and peaceful. The outdoor bathroom gets a lot of attention from other reviewers. It was a nice touch to be outside for certain.

The manager Vedaste was very attentive and set up two boat rides for us which I highly recommend. We toured the area on a boat - coming up close to the fisherman on their way out to the lake, checking out the brewery and methane pumps (from afar!) If only the hot springs were cleaner! Also, it's still not clear what the consensus is on the lake - schistosomiasis or not? We didn't go in although it was awfully tempting and everyone else seemed to be having a ball.

Our other choice for lodging would have been the Paradise Malahide. We went over there for dinner one night - and it was packed with young college students from the US who came on a bus. Probably not typical - but definitely a different vibe.

Last but not least - I want to comment on how nice the staff was during our weekend there. Our daughter (2 years old) was showered with kindness and attention. Thank you Martin, Eric and the rest. It was just ideal for us as parents.

Room Tip: Get a cabana down by the water.
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  • Stayed June 2013, travelled with family
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Helpful?
Thank mariaesperanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2013

Spent a relaxing weekend here in between two weeks of work. The setting, staff and facility could not have been better. A pool and fitness center might be nice, but the former would likely spoil the setting of the place.

  • Stayed May 2013, travelled on business
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Helpful?
Thank proflaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2013

I spent the weekend at Palm Gardens and was completely delighted with my stay there. The service is exceptional, the facilities are immaculate, the restaurant whips up super delicious meals and the rooms are comfortable and spacious. What’s best is the service. Vedaste Kayiranga, the managing director, goes out of his way to make sure his guests are looked after. He also has an impeccable taste in music and played everything from American jazz greats to lesser obscure African artists. He is also an expert salsa dancer and is willing to teach a step or two if you’re daring enough. The staff is also unusually attentive for Rwanda, a place that I’ve come to understand has a laid back culture in food and hospitality. It would be a true crime if you visit Kivu without staying with Palm Garden. At very least, drop in to have lunch or dinner on their almost fairytale-like veranda.

  • Stayed June 2013, travelled with friends
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Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 June 2013

A group of us just stayed at Palm Garden Resort this past weekend. Palm Garden Resort is incredibly blissful, gorgeous and situated right on beautiful and expansive Lake Kivu. The grounds of the resort are breath-taking with numerous palm trees, fruit trees, colorful flowers and exotic birds. Led by Hotel Manager, Valence, the service we experienced from the hotel staff and management at Palm Garden Resort was out of this world accommodating, warm and hospitable. The food at Palm Garden Resort is incredibly delicious as well. The included breakfast was plentiful and we each ordered several whole fresh tilapia at ever meal, which is caught straight from Lake Kivu. For recreation, we also rented bikes, a boat out on the water, and went on picturesque runs and hikes around Gisenyi. Our group is already planning our return trip next month, since this is an unmatched location and accommodation for a magnificently relaxing and nature-filled escape. Thank you Palm Garden Resort for a lovely visit! See you soon.

  • Stayed June 2013, travelled with friends
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Helpful?
2 Thank my9386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala, Uganda
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

I stayed there for only one night after a long road, was supposed to stay for longer but we had to leave, the staff was really comprehensive and agreable. Waiters were super friendly and attentive to our needs.
The food was ok but could be improved, i had a lentil soup (or somthing like that) that tasted only of pepper...
Otherwise, the place feels safe, the room are really clean and nice. The view is simply amazing!

There was a small fire to warm the guests in the evening ... was really nice.

Room Tip: Rooms at the far end, a bit removed from the lake, second story are amazing with the balcony.
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  • Stayed April 2013, travelled with friends
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Helpful?
2 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kigali
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 April 2013

I stayed for two nights in April at this beautiful lakeside resort. The rooms were clean and comfortable. Hot water & mosquito nets and big closets. The whole place is beautifully manicured and feels like a castle. My included breakfast (juice, toast, omelete, coffee, fruit plate) came as soon as I sat down. Dinner similarly, was very tasty and served right away, so I did not experience the slow food some other reviews mention at all. The staff was very attentive and brought beers and cocktails down to the pretty waterfront seating areas and loung chairs. The manager could not have been more friendly and helpful with tips about Gisenyi. This is the perfect quiet place to read a book by the lake and relax. I will be back.

Room Tip: Each of the rooms are free standing and furnished and laid out very differently. Ask to see a few if...
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  • Stayed April 2013, travelled with friends
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Helpful?
2 Thank CourtneyMFK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Garden Resort

Property: Palm Garden Resort
Address: 1 Brasserie Gisenyi | Street to cap Rubona, Gisenyi 00250, Rwanda
Region: Rwanda > Western Province > Gisenyi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 17 B&Bs / Inns in Gisenyi
Price Range (Based on Average Rates): £
Number of rooms: 15
Official Description (provided by the hotel):
The hotel stands on the shores of Lake Kivu, just outside the small town of Gisenyi, which is 160km from Kigali (20 minute's flight from Kigali International Airport) and minutes from the border with the Democratic Republic of Congo and the city of Goma. ... more   less 
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