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“Institutional Feel and horrible bathrooms”

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Center Pastoral Notre de Fatima
Reviewed 23 September 2013

- Feels like a mental institution
- Dorm rooms are uncomfortable
- Toilets in the dorm are of the complex are smelly and badly maintained
- Kept going over to the main building which had new toilets for the conference centre guests
- Showers were warm
- Wouldn't stay here by choice.

  • Stayed: August 2013, travelled solo
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1  Thank wanderingaussie-adam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 18 of 18 reviews

Reviewed 24 August 2013

We stayed in the Centre Pastoral de Fatima for two nights and used it as a point of departure for our trip to Mount Bisoke. Even though we had to leave very early for the National Park, the breakfast hall opened at 6am sharp and the staff showed great effort to get us a good breakfast before we had to leave at 6:20. Beyond one more friendly encounter with a staff at the reception, who readily showed me three different rooms to choose from, this is the only positive aspects we can highlight from our stay at the hotel. There was no reply to our reservation inquiry per email and the numbers on the website/in the guidebook did not work. The rooms are reasonably clean and spacious, but very bald and with an unmistakable prison feel to them. The smell from the bathroom was foul, which meant that we had to keep the window open even though there were no mosquito nets other than the one over the bed. The linen was clean, but the sheets were too small for the beds and we were sleeping with our feet on the bare mattress. Every time we ran the shower, the entire bathroom was flooded for hours. In the middle of taking a shower the water stopped. While my partner was soaped in under the shower, I went to the reception to enquire about the problem. Despite having explained the situation, the receptionist (who had struck us with his unfriendly attitude before) insisted to come to our room to assess the situation (where my partner was naked under the shower). After more explanation and my insistent refusal, he went somewhere and asked me to wait. I waited for over 15 minutes without him returning. So, there was no assistance what so ever and my question (whether the water had gone out in the entire hotel) remained unanswered. Overall, the standard of service and especially the state of the rooms was unacceptable for RWF 30,000 per night.

  • Stayed: August 2013, travelled as a couple
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    • Location
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Thank Andrea279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016
Google Translation

Room Tip: Am besten sofort was anders suchen
See more room tips
  • Stayed: May 2016, travelled with friends
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Thank Ju H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013
Google Translation

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Franz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Center Pastoral Notre de Fatima

Address: Diocese de Ruhengeri, Ruhengeri, Rwanda
Region: Rwanda > Northern Province > Musanze District > Ruhengeri
Hotel Style:
Ranked #13 of 22 Speciality Lodging in Ruhengeri
Number of rooms: 35
Also Known As:
Center Pastoral Notre De Fatima Rwanda/Ruhengeri

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