When we arrived we were met but had no introduction to the reserve and its facilities. We didn't know there was a bar area and a spa. Game drives are not properly managed. There seemed to be a lack of management and communication. We should have been booked into a hut but because of over booking we were put up in a villa which are privately owned. This was inconvenient as we had to drive ourselves for breakfast and dinner though we were promised a pick up transport nothing came. Lack of senior management and no one seems to be in charge.
We did not receive a welcome drink when we saw other guests the next day get one. Food was ok. Very friendly serving staff.
Overall we were disappointed compared to other facilities of private game reseerves
- Official Description (provided by the hotel):
- Gondwana Game Reserve provides the perfect safari break less than 4 hours drive from Cape Town and 45 minutes from George airport along South Africa’s popular Garden Route. The 11,000 hectare private game reserve offers a distinctive malaria-free safari experience in a spectacular mountain and Fynbos landscape adding vivid colour and interest to a Big Five wilderness experience. This exclusive reserve offers guests attentive service, superb cuisine, inspiring interiors, expert game rangers and a fun Junior Ranger Program for the kids. Kwena Lodge boasts 14 Khoi-San inspired Kwena Rooms. Each open plan suite is nestled into its spectacular surrounds with 180-degree views of the spectacular surrounds overlooking 2 waterholes where elephant frequent. The rooms offer sky lights for star gazing, clay pot fireplaces and deep baths to keep you warm upon return from an evening game drive. The spacious lodge facilities include a large infinity pool, chic open-plan lounge and bar, with food and beverage services offered in an elegant dining room set around 2 open fireplaces or in the outdoor boma. ... more less
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- Also Known As:
- Gondwana Game Reserve Hotel Mossel Bay