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“Bad customer service”

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Point Village Hotel
Ranked #3 of 9 Hotels in Mossel Bay
Certificate of Excellence
2 reviews
“Bad customer service”
Reviewed 22 February 2014 via mobile

What looked like a relaxed and nice stay, turned out to be a sad example of bad customer service. We stayed in room 20 and after being there for about an hour or two, this horrible smell appeared from one of the 2 bedrooms. The sewage smell quickly went through the whole appartment. I complained at the desk and there I was told that this was a common problem and throwing some solution down the toilet would help the problem. Well, it didnt and there was no other room available. We slept in the other bedroom, with the door shut, but still the awful smell was there. Needless to say that we didnt sleep that well. The next day we had to wait for more than an hour to hear Tia (housekeeping manager) making all kind of lame excuses. In the end this was not her fault, but the fault of the municipality, so she could not refund us. We could get a coffee voucher of 50 rand. After declining this rude offer, she turned around and left us there standing. We decided not to let this ruin our holiday and decided to leave. I see loads of positive remarks here and I guess if you dont stay in room 20 all will be fine, but please be aware of the rude customer services of Tia.

Stayed February 2014, travelled as a couple
Helpful?
Thank Laurens V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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524 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
East london
1 review
Reviewed 14 February 2014 via mobile

The people of point village hotel are awesome! We were fetched from the airport and all our quirky requests were sorted with a smile .

Way to go point village.
I really did not expect that we would have everything we needed sorted out so quickly and economically.

Thank you Annemarie , Tia,Sarie and the rest of the Point village hotel team.

Darren Hanner.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Stayed February 2014, travelled on business
Helpful?
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 February 2014

A Great place to stay, lovely designed fully equipped rooms and the staff are lovely and helpful especially Tia. Great location too and looking forward to going back to experience again. Unique and fun weekend away

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tyrone B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 1 Contributor
3 reviews
Reviewed 6 February 2014

My partner surprised me and my daughter with a weekend away, it was a two night stay of pure bliss,
The hotel was clean with freindly staff and a verry accomadating Manager(Juanita) not to mention the great location.

I will definitley be staying at Point Village Hotel this September.

Thanks Point Village Hotel for a relaxing, well rested stay.

Room Tip: Make sure to request, the breakfast it is great food, brilliant quality and affordable.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aabenraa, Denmark
2 reviews
Reviewed 31 January 2014

Charming hotel - speciel designs and colors. Very nice and helpfull staff.
Bathroom needs a Little updating.
Hotel is located perfect in Mussel Bay. Few steps from fantastic seaside and very good eating places. Carpark with direct connection to the hotel.
Good value for the money.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 20 January 2014

Great location and a nice big clean room. We stayed for a night with our baby. The hotel organized a camp cot for us. Staff were friendly. Very good hotel for the price you pay. I can recommend it for families and couples.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Taryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Elizabeth, South Africa
2 reviews
Reviewed 18 January 2014

What an awesome surprise. The best spot, restaurants, service, value for money. AAAA! We will definitely stay at Point Village Hotel again. From the booking process, payment, arrival to checkout! Well done!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Point Village Hotel

Property: Point Village Hotel
Address: 5 Point Road | The Point, Mossel Bay 6506, South Africa
Phone Number:
Region: South Africa > Western Cape > Mossel Bay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mossel Bay
Price Range (Based on Average Rates): £
Hotel Class:3 star — Point Village Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
The Point Village Hotel has made a significant statement with its presence at the entrance to the popular Mossel Bay Point recreational area. The Point Village Hotel offers luxury accommodation in 16 en-suite rooms, each with its own kitchenette, as well as 7 suites with self catering facilities, each with 2 en-suite bedrooms and fully equipped kitchens and 6 fully self catering units with 3 bedrooms, en-suite bathrooms, lounge, dining area and fully equipped kitchen. The atmosphere is chic yesterday that blends with modern today in a relaxing holiday feeling. The hotel rooms are very spacious, luxurious and furnished in contemporary stylish but unpretentious themes. The hotel has not only become popular with South Africans but has also become a first night venue for hikers on the World Renowned Oystercatcher Trail. A typical quote is from Gary Welsh, the leader of one of the hiking groups who spent a night here on Sunday last week, before setting off on the 4 day walk along the coast to Gouritz River, "Great and spacious rooms, modern and in a way futuristic. The decor is stimulating and unusual, moving away from the normal ‘copy and paste style’ of most hotels. The locality is indeed, unbeatable." ... more   less 
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