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“Not a 4 star hotel - very disappointing”

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The Point Hotel & Spa
Ranked #8 of 9 Hotels in Mossel Bay
Stirling
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not a 4 star hotel - very disappointing”
Reviewed 8 January 2013

We stayed in the Point Hotel as we travelled from Jo'burg to Cape Town in December. It was recommended to us by an accommodation specialist, which raised our hopes as to the quality of the accommodation. Sadly, they were dashed.........

Whilst there was nothing seriously wrong with the hotel, there were several things wrong with the room we were given! It was on the lower ground floor, at the end of the building, next to the public car park. What was wrong with this room:

1) very poor security - people can just walk down from the car park onto the balcony at the back of the room. Whilst no one did whilst we were there, it was a real concern for me

2) noise - being right next to the car park, we had loud music from young people in their cars until late at night, with car parks being the obvious place today's youth like to hang out!

3) view - whilst the hotel's website shows some amazing sea views, we didn't have any, as our room looked on to..........some rocks that completely blocked the view!

4) the smell from the rocks........was quite offputing, as there are some rock rabbits living in amongst them, and they were quite smelly

Throw in some surly service from the staff at the front desk, and it all adds up to a less than fun stay. Luckily we were only there for one night.............

Room Tip: Stay away from the lower ground floor if at all possible, and definitely ask for a room as far away...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GURGEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 12 July 2013
Thank you for your comments received. We welcome all feedback whether it be positive or negative as this is our opportunity to improve our service levels.
Kind Regards
Chantel Edwards-Klose
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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246 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Canton, Michigan
Level 6 Contributor
141 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 1 January 2013

In a busy season (like Christmas) access to The Point Hotel can be a challenge. With beach parking and a neighbouring caravan park, there was a lot of traffic using the one way road that goes past the hotel. Once there though, the hotel was like an oasis in the middle of the frenetic holiday crowd. Right on the rocks, our three rooms had amazing views across the ocean. The hotel is so close to the crashing waves they provide ear plugs, seriously. But what a wonderful, privileged experience to be able to go to sleep listening to Mother Nature thundering just outside. Our rooms were very comfortable although no bar fridge is provided. However, if you need to keep things cool, the hotel will store them in one of their fridges until you need them. The bathrooms are fairly small but not inconveniently so. The shower curtain did not stretch the entire way across the bath/ shower combination so keeping the floor from getting wet was not easy. The reception staff were friendly enough but I did get the impression that the holiday season was wearing them down and stretching their patience. Hope they all get a holiday soon, too! Dinner at the hotel restaurant was very good - thankfully so, as we did not want to venture back into the traffic again. Thanks to our waitress, Gloria, we had efficient service and she made us laugh with her wonderful sense of humour.

Room Tip: All good as long as they face the sea
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CraigvE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this review, 7 January 2013
Thank you so much for your positive feedback on The Point Hotel - we are pleased you were able to enjoy your stay despite the busy season. Also thank you for your kind comments about our staff and in particular Gloria - who has not stopped smiling since I printed out your review to show her! We love getting positive feedback on our super friendly staff.
Enjoy your travels further in SA and we hope to see you back in Mossel Bay again soon.
with kind regards
Chantel Edwards-Klose
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surat, Gujarat, India
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 December 2012

The ocean playing around us and the waves sound with our body just mind blowing.
You need guts to stay at this hotel which is just at sea where waters splashes with huge noise in seconds and very much to express or to say or to represent the photographic views.
Just no words and location is great. I had been cape town Mosel bay and Kysana.

Room Tip: Hotel at ocean
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Hitesh130866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this review, 13 December 2012
Thank you for your positive feedback! We agree the view from our luxury rooms is awesome! We hope you enjoyed your tour of the Garden Route and we look forward to hosting you at The Point Hotel again - We don't sell accommodation - We sell an Experience!
With kind Regards
Chantel Edwards-Klose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 5 Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 December 2012

We booked in the afternoon of Sunday 2 Dec. Although our bed was made up it had dirty sheets! The receptionist said 'I suppose you will want to move rooms then?' No apology. Unbelievable in a 4 star. The lift was grubby and there was a general feeling that there was no manager in charge. Needs a clean up and paint.
The view is stunning but this wasn't a 4 star experience

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this review, 13 December 2012
Thank you for your comments receive and please accept our apologies for your negative experience. Regretably a communication error allowed you to be checked into a stayover room. We welcome all feedback whether it be negative or positive as this is our opportunity to improve our service levels. Training has taken place with our Front Desk and Housekeeping staff to avoid repeating such an error.
With kind regards
Chantel Edwards-Klose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 November 2012

I only stayed one night so I can't say too much about the hotel. What I can say is that the room was reasonably big, the bathroom was ok and both had a reasonable size. But the view... the view from my room was amazing! We spent hours on the balcony just watching the sea...

The breakfast was good, the dinner was very good.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JessiR90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelMosselBay, Public Relations Manager at The Point Hotel & Spa, responded to this review, 14 November 2012
Thank you for your positive feedback -and we agree wholeheartedly - our sea views are a unique experience. Thank you for staying with us and we hope to see you back at The Point Hotel soon.
With Kind Regards
Chantel Edwards-Klose
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 6 Contributor
115 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 8 November 2012

This is listed as a 4-star hotel but falls far short of that in my opinion. The linen and towels were worn out and the bathroom didn’t even have washcloths. The hotel has a great view but is in dire need of a renovation or a downgrade to 3-stars. If you are happy staying at a 3-star hotel with great views then this hotel fits the bill -- it's priced OK for 3-stars. We were there on a dark, rainy day so the view and terrace couldn't compensate for the run down state of the room and common areas.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EH10014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelMosselBay, Public Relations Manager at The Point Hotel & Spa, responded to this review, 14 November 2012
Thank you for your comments received. We welcome all feedback whether it be positive or negative as this is our opportunity to improve our service levels. You will be pleased to note that The Point Hotel is in the process of refurbishing our rooms and we look forward to your return visit to experience our new and improved facilities.
Kind Regards
Chantel Edwards-Klose
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 October 2012

Memorable place to stay located on edge of south africa.
Would love to stay here again and again and again.
Sea facing rooms with balcony amazing view.
The staff is also too helpful we asked to arrange for shark cage diving they arranged all with there own with drop and pick up facility.
Even the food served was fabulous.
If visiting Mossel Bay one should not miss this hotel it itself is one place to visit.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marinerprvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PointHotelMosselBay, Public Relations Manager at The Point Hotel & Spa, responded to this review, 1 November 2012
Thank you for your positive feedback on The Point Hotel! We are always thrilled to hear that our staff contributed towards making a guest's stay a happy one! Our views at The Point Hotel are incredible and Mossel Bay has such a wide range of activities - we look forward to hosting you here again.
with kind regards
Chantel Edwards-Klose
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Point Hotel & Spa

Property: The Point Hotel & Spa
Address: Point Road | The Point, Mossel Bay 6500, South Africa
Region: South Africa > Western Cape > Mossel Bay
Amenities:
Beach Business Centre with Internet Access Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Mossel Bay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Point Hotel & Spa 3*
Number of rooms: 52
Official Description (provided by the hotel):
Located in the heart of the Garden Route and superbly positioned on the rocks below Mossel Bay’s famous St Blaize Lighthouse, The Point Hotel offers 52 sea-facing, air-conditioned, en-suite rooms each with a private balcony which guarantees stunning sea views over the Indian Ocean. Our in-house restaurant, The Lighthouse, serves sumptuous breakfasts and offers a diverse a la carte menu which specializes in Mossel Bay’s famous seafood. A huge natural tidal pool in front of the hotel offers safe swimming and bathing, whilst surfers can enjoy one of the best surfing venues on the coast line including internationally renowned Inner and Outer Pool. The Point area boasts with six diverse restaurants – all with spectacular sea views of the Indian Ocean - and is a great place for families to stroll around and enjoy the summer sunshine and fresh ocean breeze. The unique location of The Point Hotel in an eco friendly environment, combined with professional hospitality makes this a superb choice of venue for discerning travelers. ... more   less 
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Also Known As:
Point Hotel Mossel Bay

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