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“Rather stay somewhere else in Mosselbay”

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The Point Hotel & Spa
Ranked #8 of 9 Hotels in Mossel Bay
Gaborone, Botswana
Level 6 Contributor
122 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Rather stay somewhere else in Mosselbay”
Reviewed 4 August 2013 via mobile

The room was clean but that is probably where it ended. Got up the next morning and cold shower..... What a start to the day, reported it to the front desk, response - tell management, there is nothing I can do - excellemt customer service ( sic!). Sat down for breakfast and the buffet had no eggs or bacon, you have to order and wait another 10 minutes. Toast, I gave up, had to stand shoulder to shoulder with a crowd of tourist crowding the slow toaster, were told the tourist group only start breakfast after 8am, wasnt to be. Fortunately we didn't eat at the hotel the evening. Next morning, at least hot water, no toast and the table clothes had last night's or the previous weeks stains on them from not being washed or removed. Being a business traveller with having to pay for wi-fi at a 4 star hotel (sic!), not sure how they got that, all the other certificates were older than 3 years..... Management probably dont bother because in peak season everyone want to stay close to the beach...

Next time will look for a different hotel next time, Protea here I come...

Stayed July 2013, travelled on business
Helpful?
Thank Oiltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 20 August 2013
Thank you for your feedback - we are pleased that you noted our high standards maintained in housekeeping. Apologies for the issues with hot water and the manner in which it was handled - further training has been done with our Front Desk staff to ensure that correct procedures are followed.

You will appreciate that a full hotel can cause a backup at the buffet table in the mornings - we do like to advise our guests that should you wish to avoid a busy breakfast room we are happy to serve your breakfast choice to your room at no extra charge.

We welcome all feedback whether it be positive or negative as it allows us to improve on our service levels!

With kind regards
Chantel Edwards-Klose
Marketing Manager
The Point Hotel
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246 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Cape Town Central, South Africa
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 29 July 2013

I've a new favourite breakfast spot!
The view is awesome and the service exceeded my wildest expectations.
Thank you for a fabulous experience.

On Sunday we arrived too late for the breakfast service. That was no problem for the friendly staff. They whipped up a 5 star breakfast for us in no time. Thanks to Fred and his very friendly staff.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 20 August 2013
Dear Maria
Thank you for your lovely feedback on the Lighthouse Restaurant @ The Point Hotel. I am very pleased to advise that we have recently revamped our A La Carte menu for lunch and dinner and now offer a delicious choice of South African favourites as well as Asian and Indian inspired cuisine...from Dim Sum to Tandoor Chicken, the choices are endless. We look forward to welcoming you back to The Lighthouse Restaurant! Our Buffet Breakfast over weekends is served from 07h00 - 11h00.
With kind Regards
Chantel Edwards-Klose
Marketing Manager @ The Point Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oudtshoorn, South Africa
Level 1 Contributor
2 reviews
Reviewed 21 July 2013

We have just spent the most fabulous weekend at The Point Hotel! The attention to detail in our room was greatly appreciated. Coldrinks for the kids and snacks and a beautiful fruit platter and the treat of a lovely little bottle of Red Wine! The rest of the amenities were there and plenty of it! We'd breakfast both mornings the breakfast room and range of food items was wonderful! Amazing cheeses and different breads choose from!

Room Tip: Sea facing is great!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 26 July 2013
Thank you so much for your positive feedback and we are so pleased you enjoyed your stay with us. I agree our buffet breakfast is a veritable feast to choose from - it is immensely popular with all of our guests!

with Kind regards
Chantel Edwards-Klose
Marketing Manager
The Point Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2013

You can get no closer to the sea.
The location is exceptional. The staff were friendly and good as was the breakfast.
We were a family travelling together and needed a 3rd bed in the one bedroom. This was no problem at all.
The whole experience was very good.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizanneCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Guest Relations Manager at The Point Hotel & Spa, responded to this review, 12 July 2013
Thank you for your positive feedback. It is always great to hear we got it right!
with thanks
Chantel Edwards-Klose
Marketing Manager
The Point Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2013

Our Group of 31 Tourists from India stayed at the Point Hotel in June 2013 for a couple of nights. The general impression was that the location is so good, that we wish we could stay here forever.
We were given all rooms facing the sea. Sipping coffee in the balcony with cool breeze & sound of waves hitting the rocks is like a dream !

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sumant48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 12 July 2013
Thank you so much for your comments! We are pleased that your experience of Mossel Bay and The Point Hotel was such a positive one!
With Kind Regards
Chantel Edwards-Klose
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level 5 Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 June 2013

This hotel is very simple and nice for a business trip. The location is great and the view of the sea from the room i had was wonderful. Breakfast was good, but the coffee could improve. The view from the breakfast room was again great, i even saw dolphins and seals swimming in the sea, so beautiful! They have to take a bit more care about the details in the rooms and bathrooms. Also wifi is not free, this is for me not acceptable anymore in a hotel in a city like Mossel Bay. But in general a good hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank I_ren_chen_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pagham, United Kingdom
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 May 2013

Stayed here with my family for New Years Eve, view from our rooms were fantastic, breeze came in through the large open doors in the rooms. Rooms clean, tidy and lots of space. Hotel staff very friendly and helpful. Lots going on around the surrounding area of the hotel when we were there. Bathrooms were stylish and modern with lots of space. Highly recommended for great views and service.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAUREN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this review, 15 July 2013
Thank you for your comments and we are thrilled you enjoyed your stay with us - our high summer season is a busy time in Mossel Bay and we find our guests embrace the energy and activity - and have a fantastic time!

with kind regards

Chantel Edwards-Klose
Marketing Manager
The Point Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Point Hotel & Spa

Property: The Point Hotel & Spa
Address: Point Road | The Point, Mossel Bay 6500, South Africa
Region: South Africa > Western Cape > Mossel Bay
Amenities:
Beach Business Centre with Internet Access Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Mossel Bay
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Point Hotel & Spa 3*
Number of rooms: 52
Official Description (provided by the hotel):
Located in the heart of the Garden Route and superbly positioned on the rocks below Mossel Bay’s famous St Blaize Lighthouse, The Point Hotel offers 52 sea-facing, air-conditioned, en-suite rooms each with a private balcony which guarantees stunning sea views over the Indian Ocean. Our in-house restaurant, The Lighthouse, serves sumptuous breakfasts and offers a diverse a la carte menu which specializes in Mossel Bay’s famous seafood. A huge natural tidal pool in front of the hotel offers safe swimming and bathing, whilst surfers can enjoy one of the best surfing venues on the coast line including internationally renowned Inner and Outer Pool. The Point area boasts with six diverse restaurants – all with spectacular sea views of the Indian Ocean - and is a great place for families to stroll around and enjoy the summer sunshine and fresh ocean breeze. The unique location of The Point Hotel in an eco friendly environment, combined with professional hospitality makes this a superb choice of venue for discerning travelers. ... more   less 
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Also Known As:
Point Hotel Mossel Bay

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