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“Stunning location, but old and poor service.”

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The Point Hotel & Spa
Ranked #8 of 9 Hotels in Mossel Bay
Reviewed 13 January 2014

We stayed at the Punt Hotel Dec 2013. The location of the hotel is stunning, but the hotel is very old and not at all a 4 star hotel. The glass sliding door in our room was broken (couldn't lock) and when I reported it I received a 'lecture' from a staff member on how to operate a sliding, which was very funny. Needless to say, that sliding door is probably still broken. A 3 star hotel at best.

  • Stayed: December 2013
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Thank J l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you for your comments and feedback with regards to The Point Hotel.
We appreciate all comments whether negative or positive to ensure that improvements are made with regards to service levels or maintenance of the hotel.
Warm regards,
The Point Hotel

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Reviews (251)
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116 - 122 of 251 reviews

Reviewed 6 January 2014

We spent a night at The Point Hotel and I have to say how surprised I am by the previous reviews. Yes, the views are wonderful but I would never stay here again or in Mossel Bay for that matter. I travelled with a friend from Australia to drive the Garden Route. We chose Mossel Bay and we booked separate rooms. His had no views of the ocean but rather looked over a car park. Mine had the spectacular ocean views but the balcony was filthy and the furniture broken. The room was in need of an upgrade, the shower was either cold or hideously hot. The restaurant staff did everything they could to ensure our meal was fine but the food was ordinary and the whole place seemed disorganised. They were putting quite a deal of pressure on us to have ordered and eaten by 9.30pm and this was in peak holiday season.

Next to the hotel is a car park and around 1.30am young guys started scretching their tyres and doing wheelies. They parked their cars by the hotel, opened all four doors of their cars and played rap music at top volume. This went on for over an hour. It was Friday night.

The front desk staff were less than helpful. The internet logged out after every use and was slow. This hotel needs professional advice from a hotel management team. It is not adequate. Mossel Bay is fairly missable as well. We visited some absolutely wonderful places between Cape Town and Port Elizabeth but Mossel Bay was overcrowded with caravan park holiday makers. We could only find four restaurants open despite this being peak season. The traffic was horrendous. We were out of the place early the next morning.

If contemplating driving the Garden route you might like to call in to Mossel Bay but I would chose somewhere else to stay.

Room Tip: If you must stay here ensure you get an ocean view room
  • Stayed: January 2014, travelled with friends
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Thank MarkLaurence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you for your comments and feedback. We appreciate all comments whether they be negative or positive to ensure that we improve on our quality, standard and service levels. Thank you again for the response.
Warm regards,
The Point Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013 via mobile

We stayed here for 8 days in Dec as part of our garden route holiday. The staff at the hotel were super friendly and met all our many requirements quickly and with a smile! Whilst the rooms are not super luxurious they are clean and offer superb views of the ocean and waves crashing onto the rocks!

The food choices were both tasty and varied and offered good value for money when compared with other Mossel Bay restaurants. I would highly recommend this hotel for family visitors to Mossel Bay.

Stayed: December 2013
2  Thank JeffMid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you for your comments and we are thrilled you enjoyed your stay with us. Our high summer season is a busy time in Mossel Bay and we find our guests embrace the energy and activity - and have a great time!
Warm regards,
The Point Hotel

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Reviewed 24 December 2013 via mobile

Our first famiy trip to the garden route and we had the pleasure of staying at the point hotel, with its breathtaking views and friendly accomodating staff it left lasting impression on us .
Its definately our hotel of choice in Mossel Bay.

The Zairoodin family

Stayed: December 2013, travelled with family
Thank Sadia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you very much for your comments! We are pleased that your experience of the Garden Route, Mossel Bay and The Point Hotel was such a positive one!
Warm regards,
The Point Hotel

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Reviewed 18 December 2013

When i am in Africa, i have to stay here for at least 3 Nights to enjoy the view, truly amazing!After staying here no other Sea view will do.
Staff are friendly, food in the Restaurant very good, and only 10 minutes from Pinnacle point Golf course which is an amazing course! Looking forward to my return!

  • Stayed: February 2013
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Thank Stuart G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you for your positive comments received. We pride ourselves on our friendly and warm hospitality. We hope to see you back at The Point Hotel shortly.
Warm regards,
The Point Hotel

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Reviewed 19 November 2013

this hotel will take your breath away! It is built right amidst some of the most beautiful rock formations ever seen. They actually form a lap pool line as a swimming area. This is helpful because there are sharks in the waters. The rooms are amazing with balcony views of the Indian Ocean. We were fortunate to observe whales breaching right in front of us right after we arrived! the dining area is small and can get crowded at breakfast time but there are tables outside and in so people spaced themselves. Food consisted of cereal, pastry, meats, yogurt, fruit etc. since we were traveling with a group, we had a special room for dinner with several choices. Food was ample and tasty and service was good. There is a lighthouse behind the hotel. climbing up to the cave gives good views and a climb to the base even better views. there is a walking path around the ocean and if you are lucky, you could see dolphins! Truly a memorable place to stay!

  • Stayed: November 2013, travelled with friends
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Thank larkenRidgefield_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you so much for your comments! We are pleased that your experience of Mossel Bay and The Point Hotel was such a positive one!
Warm regards,
The Point Hotel

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Reviewed 21 October 2013

Dolphins in the early morning whilst enjoing a lovelt Point breakfast. Staff are kind and pleasant.

Definitely first choice for location and good accommodation+ value.

Upon my next return to Mossel bay,will definitely stay at the Point Hotel.

Room Tip: 4th floor gives better view.
  • Stayed: October 2013, travelled on business
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Thank Andre J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded 16 May 2014

Thank you for your positive feedback and we hope to see you in Mossel Bay at The Point Hotel again very soon.
Warm regards,
The Point Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Point Hotel & Spa

Address: Point Road | The Point, Mossel Bay 6500, South Africa
Region: South Africa > Western Cape > Mossel Bay
Amenities:
Beach Business Centre with Internet Access Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Mossel Bay
Price Range: £72 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Point Hotel & Spa 3*
Number of rooms: 52
Official Description (provided by the hotel):
Located in the heart of the Garden Route and superbly positioned on the rocks below Mossel Bay’s famous St Blaize Lighthouse, The Point Hotel offers 52 sea-facing, air-conditioned, en-suite rooms each with a private balcony which guarantees stunning sea views over the Indian Ocean. Our in-house restaurant, The Lighthouse, serves sumptuous breakfasts and offers a diverse a la carte menu which specializes in Mossel Bay’s famous seafood. A huge natural tidal pool in front of the hotel offers safe swimming and bathing, whilst surfers can enjoy one of the best surfing venues on the coast line including internationally renowned Inner and Outer Pool. The Point area boasts with six diverse restaurants – all with spectacular sea views of the Indian Ocean - and is a great place for families to stroll around and enjoy the summer sunshine and fresh ocean breeze. The unique location of The Point Hotel in an eco friendly environment, combined with professional hospitality makes this a superb choice of venue for discerning travelers. ... more   less 
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Also Known As:
Point Hotel Mossel Bay

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