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“This hotel is so nice!”

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Protea Hotel by Marriott Mossel Bay
Ranked #3 of 9 Hotels in Mossel Bay
Certificate of Excellence
Reviewed 17 March 2013

Hi everyone!

I recommend this hotel for many reasons - very shine and clean rooms with modern bathroom, kind personnel, nice reception area, good view from the rooms.

Concerning the neighborhood Restaurant "The gannet". Wonderful view, good cooking, but...
White tourists - be ready to meet unfriendly service from one baldhead black waitress, who was very aggresive to the whites (particularly to me). Unless you are joking to her with some simple stu..d humour. May be she has to be politician in majority of SA Parliament, but not in restaurant business.

Mainly all staff (regardless of colour) are friendly and positive.

Pls see my attached pictures.

Have a nice holidays in Mossel Bay.

Room Tip: I have stayed in the rooms 18 & 19, last one is larger.
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  • Stayed: March 2013, travelled on business
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Thank _12828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 25 March 2013

Dear _12828
Thank you for taking the time to post your comments. We pride ourselves on clean and functional rooms, as well as efficient and friendly service.
Your feedback with regards to “The gannet” is highly valued and has been used constructively to maintain and improve our standards of service. Please accept my sincere apologies for this incident during your visit to our hotel.
Looking forward to welcoming back in the not too distant future.

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308 - 314 of 442 reviews

Reviewed 15 March 2013

Excellen service and value for money, i can recomend the hotel to anyone, for either buisness or leisure travel. My second time at the hotel, and both times were fantastic. I will surely return to this hotel next year for my annual holiday !

Room Tip: Harbour suites are brilliant, lots of space
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  • Stayed: March 2013, travelled with family
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Thank Anton O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 18 March 2013

Dear Mr Anton O
Thank you very much for staying with the Protea Hotel Mossel Bay and taking the time to post your comments on Tripadvisor. So glad you’ve enjoyed your stay as “usual”. We look forward to welcoming you back for your annual holiday. Live life slowly in Mossel Bay…

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Reviewed 15 March 2013

We booked one night here but could have easily stayed for longer. The hotel overlooks the commercial and fishing harbour - don't be put off by that! We were given two suites which were both on three levels, each consisting on a kitchen area, large lounge overlooking harbour, lower luxury bredroom and huge bathroom, with on top floor a mezzanine with two single beds. We were greeted by a reception manager who offered us a welcome drink and organised our luggage. Then we were able to park in a secure parking bay labelled for us within their parking compound. Next morning, all of our luggage was carried back to our car for us too. We had an excellent nights sleep on very comfortable beds and a huge spread at the buffet breakfast where there was a chef making omlettes to order.

  • Stayed: February 2013, travelled with family
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Thank cleggyCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 18 March 2013

Dear cleggyCornwall

Thank you very much for posting your comments on Tripadvisor. Your feedback is highly valued and very much appreciated. Protea Hotel Mossel Bay does have a GREAT location being centrally located. The self catering harbour suites are very comfortable with balconies overlooking the harbour and Santos Beach. Glad you’ve enjoyed your stay. Look forward to welcoming you back one day.

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Reviewed 10 March 2013

There is a little bit of tranquility here- so close to the town. It's easy to walk anywhere in Mossel Bay from here. the view from the pool deck and bar is amazing and the food is to die for- superb in all respects....well done guys.

Room Tip: try to get a view of the ocean...
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  • Stayed: January 2013, travelled on business
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Thank FionaAyerst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 13 March 2013

Dear Fiona

Thank you for taking the time to post your comments on TripAdvisor, much appreciated. One of Protea Hotel Mossel Bay’s unique selling points is its Location. We have a superb location 5 min walk to the beach, harbor and shopping centre. With amazing views over the main swimming beach Santos.
Look forward to welcoming back - soon.

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Reviewed 2 March 2013

Wonderful hotel. Family units full of surprises.....balcony from tv room and another balcony from the main bedroom. bathroom layout to die for.....staff also efficient and friendly and willing to assist when requested.

  • Stayed: February 2013, travelled on business
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Thank Elbie_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 5 March 2013

Dear Elbie_12

Thank very much for taking the time to post your comments on Tripadvisor. The self catering harbour suites are very comfortable with balconies overlooking the harbour and Santos Beach. Great service and clean & functional rooms are very important, glad you could experience this. We look forward to welcoming you back on your next visit to the Garden Route.

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Reviewed 28 February 2013

We have been in this hotel last week. It was a short stay but we had the opportunity to compare the hotel vs all others we visited during a wonderful 2-weeks trip in South Africa. We ranked it Top 1 in a list of well-known brand hotels. Great location, wonderful staff.. we had a delicious welcome in a sunny afternoon and we got an upgrade from s superior room to a junior suite. Rooms were beautiful, exposed to the sea and distributed on 3 levels. All perfectly clean, we felt like at home! We decided to spend the full day in the hotel, to get some rest but also to profit of such nice venues. The staff was extremely kind and professional, from the person at the reception to the ladies in charge of cleanings. And they were always discreet.. We had dinner (and breakfast) in the restaurant there and despite it was nice, we would have expected a broader menu. Also, during the dinner, the assigned waiter looked a bit upset (or better, not oriented to smile with us), we felt this a bit strange. Anyway, the hotel was great and we strongly recommend it. For sure, we will get there when travelling again to South Africa.

Room Tip: ask for a room exposed to the sea
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  • Stayed: February 2013, travelled as a couple
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Thank Giuseppe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 1 March 2013

Dear Giuseppe
Wow thank you for ranking us the No. 1 spot in Mossel Bay . One of the hotel’s unique selling points is the location - GUESTS can park their car and walk everywhere – beach, harbour, museum and town CBD – all within a 5 minute walk. Service in a hotel is so important and I am pleased that you enjoyed your stay and the STAFF exceeded your expectations. Thank you very much for your very valuable comment it is most appreciated. Live life slowly in Mossel Bay…

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Reviewed 5 February 2013

Protea Hotel Posttree Mossel Bay, Thanks to It's Staff, Should be accorded 5 Star Status. My Wife and I recently had the privilege of returning to our favorite Hotel where the Staff have become like an extended family. First impressions are lasting impressions and the reason why we return time and time again to this Hotel. One could not wish for a more geniune welcome and greeting upon arrival than here. The Staff are Professional, Friendly and attentive without being overbearing and a Credit to the Protea Hotel Group.

We have experienced most of the Rooms and Suites over a period of Years and each have had their individual charm which we have come to enjoy and were "bowled over" during this our recent visit when informed that our Harbour Self Catering Suites Booking we had made, had been upgraded to the Presidential Suite ! You could have knocked us over with a feather !
We were so impressed with the Suite's sweeping views of the Bay and the Mountains beyond that we promptly extended our Stay by a further 2 to 4 Days ! It Captured the Essence of "Living The Life Slowly in Mossel Bay" and to say that we were overwhelmed would be an understatement.

By virtue of my work as an Offshore Commercial Diver and Explosives Engineer I have travelled extensively and stayed over in many hotels worldwide but none such as the Posttree which has a unique blend of Modern and an Old World Charm to it. As the Gateway to South Africa's Garden Route they are in my/our humble opinion without equal in South Africa regardless if you opt to dine in the superlative Gannet Restaurant or Self Cater in Your Suite and have no hesitation in recommending them.

Barely an Hour after we reluctantly departed from this our most recent visit to the Posttree we developed Witdrawal Symptoms as we rode our Motorcycle Over the Scenic Robinsons Pass on our Way Home to Simonstown in Cape Town via Oudtshoorn and Route 62 we decided to return sooner than later and have commenced counting the days to our next Visit and Stay this time for a week towards the End of March to celebrate our 37th Wedding Anniversary with Our "Extended Family" at the Best Protea Hotel in South Africa and By far the Best in Mossel Bay :-)))

Room Tip: The Self Catering Harbour Suites or as an absolute Treat The Presidential Suite !@
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  • Stayed: January 2013, travelled as a couple
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1  Thank Braam V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 1 March 2013

Dear Mr van den Berg

It's always a treat for us to have you and your wife staying at the Protea Hotel Mossel Bay - you home away from home. Thank you so much for your valued comments and compliments. We pride ourselves on clean and functional rooms, as well as efficient and friendly service - actually our guest feedback forms scores this as one of our highest attributes. We are looking forward to welcoming you back and thank you for the privilege to host you for your 37th Wedding Anniversary.

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Additional Information about Protea Hotel by Marriott Mossel Bay

Address: cnr of Church and Market Streets, Mossel Bay 6500, South Africa (Formerly Protea Hotel Mossel Bay)
Region: South Africa > Western Cape > Mossel Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mossel Bay
Price Range: £69 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Mossel Bay 4*
Number of rooms: 31
Official Description (provided by the hotel):
The luxurious 31-roomed Protea Hotel Mossel Bay is a graceful landmark, built in 1846, overlooking Santos Bay and harbour. Nestling on the Mossel Bay shoreline with the majestic Outeniqua Mountains as a backdrop, the Protea Hotel Mossel Bay is singled out from other establishments. Protea Hotel Mossel Bay is situated 5 min from Santos Beach. Take in the sea air whilst dining at Café Gannet, where you can sample local mussels, fresh fish and oysters or try the chefs daily specials. As sunset arrives, visit the Legendary Blue Oyster Cocktail Bar, with its own special ambience, pool deck and superb sea views, is the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions are the close proximity to shopping facilities, the yacht club, harbour and north-facing, sun splashed beaches. As part of the museum complex, the Maritime, Local History and Shell Museum, as well as the Old Post Office Tree, are all within strolling distance. The new golf estate is 2km away and the airport a 20 minute drive. ... more   less 
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Also Known As:
Mossel Bay Protea Hotel

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