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Protea Hotel by Marriott Mossel Bay
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Reviews (477)
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All reviewsharbour suitegannet restaurantgarden routethree floorshotel restaurantoyster barone nightpresidential suitemain bedroomreception staffcape townbuffet breakfastsmall poolrooms are spaciouswelcome drinkliving roomreception area
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320 - 325 of 477 reviews
Reviewed 14 August 2013

Allan at reception knew who we were - had a pic of us at reception to welcome us OMW what a sweet suprise !! Thank you for a memorable stay You are awesome , amazing and we did not want to leave at all
Had a Suite just for Andy and myself - In Mint condition every bit of our stay there

We both cant stop talking about Protea Hotel Mosselbay !!
simply loved our stay
mwah big kiss and hug to you all - you are so hot !!!! you should know this !!

Room Tip: Make sure that you know the room type when booking !! self catering or bed & breakfast Location perfect!!
  • Stayed: July 2013, travelled as a couple
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Thank 32Misha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 16 August 2013

Dear Misha
WOW! Thank you so much for you lovely comments and taking the time to post them on Tripadvisor. Efficient & friendly service is of our main attributes and I am glad that STAFF exceeded your expectations. Our Self-catering Harbour Suites are well appointed with a view over harbour and bay .
We look forward to welcoming you back in the not too distant future…..summer is around the corner. Live life slowly…..

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Reviewed 2 August 2013

We thoroughly enjoyed our two evenings at the Protea Hotel - Mosselbay. The staff were very helpful and friendly. Our "room" was an absolute pleasure to stay in. We expected the normal one room, no privacy, setup. If we did not live in Dubai, we would be back often to enjoy the amazing atmosphere. Thank you Protea Hotel for making the end of our SA visit so memorable

  • Stayed: July 2013, travelled with family
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Thank 983Michelle12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 5 August 2013

Dear Michelle

Thank you for posting your comments on Tripadvisor – much appreciated. Wonderful to know that we are your hotel of choice when staying in Mossel Bay and that your expectations were exceeded. If possible try to live life slowly in Dubai…as we do in Mossel Bay.

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Reviewed 23 July 2013

The staff is friendly. Nonetheless, for being the number 1 hotel in a vacation get away a rating adjustment seems in order. Things to note:
- there is no character to the hotel
- they failed to inform us that it was under construction when we booked it
- neither breakfast not wifi (charged by device) were included on the rate
- the rate we contracted was significantly higher that the one they were advertising on a panel outside of the hotel
- the restaurants are very unimpressive
We were supposed to stay for two nights and we left one day early.

  • Stayed: July 2013, travelled as a couple
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Thank RMSW_Fog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 30 July 2013

Dear Mrs Willimann

Thank you for taking the time post your comments on Tripadvisor with regards to your recent stay. Your feedback is highly valued and has been used constructively to maintain and improve our standards of service.
I’ve noted that you’ve booked via a 3rd Party Network and rates advertised on these websites exclude breakfast. We offer all our GUESTS 500MB complimentary WI-FI. Please accept my sincere apologies for the rate & WI-FI misunderstanding that you experienced during your visit to our hotel. Your comments on the hotel & restaurant have been duly noted.
We pride ourselves on clean and functional rooms, as well as efficient and friendly service - actually our guest feedback forms scores this as one of our highest attributes.
Once again my sincere apologies for the inconvenience.

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Reviewed 23 July 2013

Stayed once again at Protea Hotel Mossel Bay en route to Cape Town and had as always a enjoyable stay. One is always warmly welcomed. We stayed in their Harbour suite as the Presidential suite was undergoing renovations. For those that have not stayed here before : There is a small fully equipped kitchen with the basics, microwave, kettle, toaster, pots, pans crockery and cutlery. The lounge has a flat screen tv and has a small balcony which overlooks the harbour. There is a loft bedroom upstairs which my kids slept in and the main bedroom and full bathroom is downstairs. So in fact it is a triple story unit. The main bathroom was a large oval bath, double vanity basin, toilet and large shower. All very modern. The beds are always the most comfortable. We ate at the in-house restaurant Cafe Gannet which is know for their seafood dishes. Keep up the good work. Well done to staff and management

Room Tip: Either book a harbour suite or the Presidential Suite, worth the extra money by far
  • Stayed: June 2013, travelled with family
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Thank Irene261202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 25 July 2013

Dear Irene
Thank you for your feedback and taking the time to post them on TripAdvisor. Mossel Bay is the perfect en route stopover to Cape Town from Port Elizabeth being half-way. The self-catering Harbour Suites are modern, with balconies and very spacious with sea views. The Café Gannet Restaurant is very popular especially for its seafood, so it is the Blue Oyster Bar well known for its decadent sundowner cocktails. Look forward to welcoming you back in the not too distant future to live life slowly....

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Reviewed 23 July 2013

I stayed at the hotel from 25 June to 2 July 2013, and received customer service and value for money unlike anywhere else in South Africa. From the moment I arrived until the day I left, I felt like a "rock star" with the fantastic treatment, friendly, sincere smiles from all the staff, my interaction with F&B manager, chefs, etc. Nothing was too much effort; even arranging the lunches for the two days of training I conducted there. It was also the little things that made the stay exceptional: The welcome sign at reception with the individual's name on; the chocolate on the pillow at night, all these little things.
If you are looking for serious customer service and value for money, this is the place to stay.

  • Stayed: June 2013, travelled on business
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Thank eagleshaman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded 25 July 2013

Dear eagleshaman1
WOW, thank you from the TEAM for your valued comments. Friendliness & Service is what we pride ourselves in and to have someone acknowledge this, we appreciated it. We always strive to exceed GUEST expectations. Look forward to welcoming you back in future.

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