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“Starting/ending point for Kili tour”
4 of 5 bubbles Review of Springlands Hotel

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Springlands Hotel
Ranked #3 of 16 Hotels in Moshi
Ottawa, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Starting/ending point for Kili tour”
4 of 5 bubbles Reviewed 9 September 2012

I stayed at the Springlands Hotel with a G Adventures tour this past week.
I had paid for a single room with my tour, and was much happier with my room on the return from the trek than my arrival room (twin beds in the first room, and 3/4 beds in the second room, and the second room in a quieter area near the front of the hotel). However, in both cases, the room was clean, there was hot water (if you turned on the switch for the hot water heater), and I found the beds comfortable.
There are mosquito nets around each bed which proved useful as the mosquitoes come out as soon as the sun goes down.
The free Wifi didn't work in the rooms, but worked well enough (though slow and disconnected regularly) in the area by the gift shop and near the bar.
Transfer to the airport on departure was good but I was sitting there waiting and the staff didn't let me know the driver had arrived. It was only when I asked when it was coming (15 minutes after scheduled time) that he told me it was one of the cars already there.
Staff friendly and helpful.
Location seemed a little bit out of the way, but they do have shuttles into Moshi (about 10 minute drive).
Included breakfast was great with a lot of fresh fruit and many options (including eggs to order). Dinner was good too (at $10) with some healthy options.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank n_g484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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476 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 6 September 2012

The main thing to say about Springlands hotel is that it is Zara tours' staging point for all its safaris and kilimangaro climbs, as such it is very busy and noisy with people coming and going all day. On our first night (before the safari) we were placed in a rather small slightly dingy room which backed onto the main courtyard (therefore very noisy!), however, on the way back our room was significantly nicer with much bigger beds- i don't know if it would have been possible, but had I realised I would definitely have asked for one of the rooms on the right of the main entrance as you go in!
Otherwise the hotel served its purpose well. Rooms were clean and staff were friendly. There was a pool with sunloungers, and at night the courtyard was pleasantly lit so you could sit and enjoy a kilimangaro beer! The hotel offers a taxi service into Moshi for $1 each way, and there is free wifi at the reception area. Breakfast was very reasonable- a buffet, with the usual toast, sausages etc and eggs cooked to your specification.
I probably wouldn't recommend this hotel for people travelling independently as it is very busy, with people/ minibuses coming and going all day, and pre/post trip meeting happening in the bar areas, but if you are planning a zara trip it serves its purpose well.

Room Tip: Ask for a room in the quadrangle to the right of the main entrance
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbunny_scfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
147 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 28 August 2012

Apparently available only to those who have booked tours through Zara, the hotel is adequate and reasonably priced, but don't expect luxury. Rooms, plumbing, etc. were fairly basic. Each room has three single beds, but with all the gear packed for Kili wouldn't want more than two in a room. Zara's guides for the climb were exceptional however, going out of their way to make the trip as comfortable as possible and getting our group to the top.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LausanneWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zainab A, Owner at Springlands Hotel, responded to this review, 30 September 2012
Hi,
We sincerely appreciate the comment you posted on the Trip Advisor website, Springlands hotel page.We are happy to know that you enjoyed your trip with us and you are welcome again to book any activity with us in future.

Regards,

Zainab Ansell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naestved, Denmark
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 July 2012

A story from climbing Kilimanjaro and Safari.

We were a little disabled. With us tree persons from Denmark - one of us pregnant and one with a bad shoulder supplied with 2 young women from Canada and Australia, the guides had there hands full.

The team did a great job. They had a good understanding of the needs in the group, they supported when it was necessary and they were flexible to find ways that did it possible for us to reach the summit. We were very confident.

Thanks a lot to Abdi and his team. They performed with great experience, empathy and support.

Also a big thank to Peter for taking very good care of us in the safari. Peter has a great knowledge which he shared with us, he showed us a lot of great situations and he found the good spots. So five stars out of five possible.

And of course thanks to Zara Tours for planning all this and to get everything run smoothly. All the hotels and the camps were perfect, especially we liked the camps. We can easily recommend Zara Tanzania Adventures to potential costumers.

Lene Plambech

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miasuntz, Owner at Springlands Hotel, responded to this review, 8 August 2012
Hi,
We sincerely appreciate the comment you posted on the Trip advisor website, Springlands hotel page. We are happy to know that you enjoyed your trip with us and you are welcome to book any activity with us in future.

Regards,

Zainab Ansell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maplewood, New Jersey
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 June 2012

This hotel is basically a staging point for travellers climbing Kilimanjaro. You will stay here before and after your climb. So your expectations should be based on that fact. Compared to staying on a tent for 5+ nights on the mountain, it can be considered luxury. But overall it was a nice hotel, the staff was very friendly, and the breakfast and dinner buffets were good and hearty.

Couple of small things to note, but these are mostly Tanzania/Africa issues, not specific to the hotel. The power was going out several times during our stay, but there's really nothing the hotel can do about this. With no power, also no hot water, so plan your showers accordingly. The shuttle between the hotel and Moshi was pretty inconsistent, sometimes you can spend 1 hour in the hotel waiting for it to show up.

The hotel itself has a big courtyard which is always very busy, especially in the morning and evenings when groups are going back and forth from Kili. Also its a nice area to relax and order a cheap beer, and meet the many other travellers staying there.

The rooms were ok, just what you need before and after your climb. I believe there is a Muslim mosque or community center nearby, and sometimes during the night and early mornings they are doing prayers over loudspeakers and this can disturb your sleep. But overall it is a very nice hotel for its purpose.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiNi-0109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zainab A, Owner at Springlands Hotel, responded to this review, 8 August 2012
Hi,
We sincerely appreciate your comment on Trip Advisor website, Springlands hotel page. We are happy to know that you enjoyed your tour with us. We are working to purchase two more shuttles to be used for transfers between the hotel and Moshi town, this will ease the transport hassle. You are welcome again to book any activity with us.

Regards,

Zainab Ansell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 June 2012

I have been taking friends climbing up Kilimanjaro and on safari with zara tours since 1998 and though the Hotel and company (now 6 properties 750 employees) has grown over the years the Zainab Ansell and her employees always bring me back. It is a private hotel so you cannot just drive up and get a room, so you have something in common with every guest there, climbing kili, Zanzibar, or safari with zare tours. I climb Kilimanjaro for the 21st time June 20-25, my last climb in January was fantastic and this time I am taking friends out on Safari first and then up Kili. I will go back again in September 2012 to take 4 other groups. Remember though you are in Tanzania not the your home and we do have some sporadic electricity problems and some of our roads are not as smooth as your main street, but you will have the "Bucket List" adventure of your life!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kilimanjaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zainab A, Owner at Springlands Hotel, responded to this review, 8 August 2012
Hi,
We Sincerely appreciate the comment you posted on the Trip Advisor Website, Springlands hotel page. We are waiting to host you for the 19th time and you are welcome to book any activity with us in future.

Regards,

Zainab Ansell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 18 May 2012

We arrived in moshi quite late at night on Friday, May 4, 2011. It was late night and finding the hotel was a nightmare. We pulled up at the gate and asked the gentleman who stepped out if there was any availability he said yes. As we were about to enter with the car another gentleman stepped out and said they could not offer us lodging as we were locals in Swahili. My husband is from Tanzania and speaks there language we were shocked and dismayed at what he heard. He questioned the guard whether this was a usual practice and his answer was, Yes. It was a nasty experience, a hotel in the middle of Tanzania not for black people. Am so happy we were turnedx away and did not spend any money in this racist establishment!

Stayed May 2012, travelled as a couple
Helpful?
1 Thank AmaterasuOm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miasuntz, Owner at Springlands Hotel, responded to this review, 1 June 2012
Hi,
We sincerely apologize for the inconvenience we caused you and its unfortunate that you were provided with misleading information concerning how business is conducted at our hotel, as it is not our custom to send guests away. However, it is unusual for us to receive walk-in clients as Springlands hotel is a private hotel and requires guests to have pre-booked a package with us either Mount Kilimanjaro hiking or safari. We have hosted several Tanzania groups who booked a package with us , so we do host black people in our properties. As a result we will be conducting further training with our front gate attendants so that they can provide the appropriate information required to our clients.

Best regards,

Zainab Ansell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Springlands Hotel

Property: Springlands Hotel
Address: Pembo Road | Pasua Area, Moshi, Tanzania
Phone Number:
Region: Tanzania > Kilimanjaro Region > Moshi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #3 of 16 Hotels in Moshi
Price Range (Based on Average Rates): £
Number of rooms: 80
Official Description (provided by the hotel):
Springlands Hotel, located on the Southern slopes of Kilimanjaro near Moshi in Tanzania, is the ideal base for mountain walking trips and safaris to Kilimanjaro and all Northern Tanzanian National Parks. Our hotel offers excellent value and high quality at competitive rates. It has a large swimming pool, an airy dining area set in pleasant gardens, and indoor and outdoor bars. The rooms have spacious en-suite facilities with showers, mosquito netting, and fans. ... more   less 
Also Known As:
Springlands Hotel Moshi, Tanzania - Kilimanjaro

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