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“Organised Our Kili Climb”
5 of 5 bubbles Review of Marangu Hotel

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Marangu Hotel
Ranked #1 of 16 Hotels in Moshi
Certificate of Excellence
Watford, United Kingdom
Level Contributor
164 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Organised Our Kili Climb”
5 of 5 bubbles Reviewed 4 February 2014

We can't recommend this company enough. They have been operating since 1930 as a family run business and to me the values they hold currently is likely to be the reason they have been serving the adventurous tourist that wants to ascend Africa's highest peak.

They were recommended to us by a lady who used them to climb Kilimanjaro a few years before that we met in Sri Lanka a year ago.

From the first communication with them via email to the last verbal before we left not one time did we not see or feel that there was 100% transparency and honesty.

We trekked the Marangu Route over a 5 day period. I did ask about doing it in 6 days to help acclimatise but was told not to bother as if you were to acclimatise to the book it would take about 10days. They didn't have to say that as a 6day trek would be worth more to them than a 5. That made us feel that we could trust them.

They supplied documents that told us what to bring and checked the items we brought. Some of ours weren't up to the expected standard or requirement so they supplied us items from their store which I expected to pay hire for on our return only to be told there would be no charge as, I quote, "It's what we do"

We were also advised to leave all passports and cash etc at the hotel in their safe. They said take minimal cash to buy something when you return to the gate if you fancied. Like a coke or something. Some other climbers we talked to weren't given this option so had to take everything with them.

The tipping side of things was all very structured and you were assisted by the hotel. It's basically $100 per climber divided between the crew. We were two so that the amount we had was $200 in the budget. We had a crew of 8 (2 guides, 1 chef & 1 helper, 4 porters). Tbh as the days went on and we saw the work all these guys done we increased our tips to $480 (once it was calculated). We broke the mould a bit with the structure of who got what. But this was based on our feelings of who was there for us more, if you know what I mean. We were worried that we might put noses out of joint with our actions but were told by the hotel to do as we felt was justified and if they compare tips that's their problem. And that tips are an extra as they get their salaries for the work they do. A good way to avoid this is, as suggested by the hotel, keep that part of trip short and sweet. You go have a beer or two in the hotel garden, make a few speeches, and you might get a song.

Most of the crew were fine with their tips. A couple of them asked for more with a few excuses. We held firm as we had given them double what's expected. We told this to the Hotel and they said sorry and apologised but it wasn't their fault. I guess some of the crew thought that we would be even more generous after a few more beers inside us.

Other climbers we met were not given the option of leaving money behind so carried everything with them. I thought that was not good. Also it meant that you could get hassled for tips during the climb. One party we talked to were given a form telling them the expected tip which totalled $580 between two of them! Nearly three times more than the standard. And also that they heard that once the tips had been received items/bags went missing.

If anyone asks me who I’d climb with it would be Marangu, in fact we plan to do then climb again one day along a different route and these will be the guys we go with no doubt!

  • Stayed January 2014, travelled as a couple
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Helpful?
2 Thank Uncle-Jayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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alexisanderson
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

I couldn't recommend Marangu more. Our experience there truly was the highlight of our entire trip, which also included five days on the mountain and five days of subsequent safari (Tarangire, Ngorongoro and Serengeti).

We stayed two nights at Marangu before our climb and one night after. This property is absolutely beautiful and the staff wonderfully kind. Under the careful management of Desmond and his family, we were taken care of from the second we arrived until the second we left.

The staff went above and beyond in every capacity -- from helping rebook my parents on their canceled flights to ensure we could start our climb on time (!!), to digging through the pantry to find crackers for my sick sister, to simply always greeting us with a smile.

The rooms are lovely. Very comfortable and very clean. The meals were excellent (we're still dreaming about the curry we had one evening!). The grounds are stunning (ask nicely, and you can play croquet). This is the perfect place to relax for a few days before a tough climb.

That said, Marangu also organized an excellent climb for us. The guides, porters, chef and wait staff were total pros. Under their keen and thoughtful assistance, our entire family of six reached Kibo summit, no worse for wear than when we started. We were exceptionally well cared for on the way up. Truly would not have made it up without this team. We have Marangu largely to thank for organizing such a tremendous group of people (and the debrief that Antony gave us in advance was indispensable).

You can tell Marangu is a family-run property, full of pride and love. The entire staff makes it their duty to ensure that everyone leaves happier than when they arrived. We're incredibly grateful.

(Can you tell we had a great experience?)

Room Tip: Request a room away from the bar. It shuts down early, but you may get some post-summit folks who wa...
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank alexisanderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2014

Through Marangu Hotel our large group had an incredible climbing experience. By following the guidance of the hotel and climbing staff, we were all able to summit! Throughout the experience guides, porters and anyone staffed by the hotel or climbing company were very pleasant and accommodating. They were also very responsible, taking special care of each of us throughout the journey. The hotel area was safe and beautiful, I highly recommend this hotel for climbing Kilimanjaro.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2014

Stayed for two nights at Marangu Hotel and climbed Kilimanjaro through the hotel. The overall quality of the experience the hotel provides is amazing. The rooms were comfortable and had working showers, the grounds were beautiful, the staff was effective, the food was good and plentiful (breakfast was provided), and the directors were incredibly informative regarding the climb. Would recommend to any friend.

Stayed January 2014, travelled with friends
Helpful?
Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 January 2014

The hotel is amazingly beautiful with botanical gardens and bars. The even better part was the climb. The guides were extremely helpful and responsible. They paid careful attention to everyone's health conditions and were willing to answer all the questions. However the negative part about the hotel is the internet connection. They charge 1 dollar per 30 minutes for the wifi but the signals are really really bad. It's even hard to send an email.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank JennyTxT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doylestown, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 January 2014

I stayed at Marangu Hotel with a group of 12. We all had such an amazing time at the hotel as well as on our climb up Kilimanjaro. The accommodations were great for the day before and after the climb. The food was delicious and plentiful. We spent a great night at the bar the night we got down from the climb. The drinks had low prices and we all enjoyed the night a lot!

In terms of Marangu Hotel outfitting our group for the climb, I felt as if I was in the best hands possible. Our guide, Charley, was phenomenal as well as the other guides, porters, and cooks. The food was delicious, we always felt like the guides had our best interests in mind, and EVERYONE MADE IT TO THE TOP! The guides had our best interests in mind and they really helped us all to get to the top. I was extremely happy with how the climb went.

  • Stayed January 2014, travelled with friends
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Helpful?
Thank Quinn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maui, hi
Level Contributor
104 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

If you are like me, you are probably researching climbing companies and hotels in the Kilimanjaro area to see which is best. Stop looking and just use Marangu Hotel! They are by far the best outfitter, best hotel, and best restaurant, plus their staff is friendly, knowledgeable and efficient Our stay at the hotel as well as the Kili climb they arranged was perfect, and actually exceeded our expectations.

We stayed at Marangu Hotel at the end of November and beginning of December 2013 for 2 nights before our 5 day Marangu route climb, and 2 nights after. I arranged everything through Desmond, one of the owners and directors, who is one of the most honest and professional hoteliers you will ever meet anywhere in the world (and as you can see from my reviews, we have a lot to compare him to).

For months we debated whether or not to climb Kili (since we were climbing with our 12-year-old), when to go, where to stay, and most importantly, which climbing company to use. I emailed and researched many companies, but no one was as professional and honest as Desmond, who cheerfully and quickly answered all of my silly, annoying questions.

Marangu Hotel, I believe, is the first company to start outfitting Kilimanjaro climbs, and because of that, they do everything well. (I will give details of the climb in a separate review under Kilimanjaro as an attraction.) I also think they are one of the first established hotels in the area, and again, this experience has made everything about them superb.

The hotel itself is so charming (no, it's not a Hilton, but why in the world would you want that in Tanzania?), with an amazing view of Kilimanjaro, many acres of beautiful gardens, a huge swimming pool, and unusual, super-clean, darling bungalows ( we stayed in 2 different 2-bedroom suites with wonderful patios, comfortable beds, and bathrooms that included bathtubs and hot water).

The restaurant uses produce from their own garden to cook their meals (and also sends that produce up the mountain on your climb) which are beautifully prepared and presented. The breakfasts and dinners were amazing. You don't really get to choose what the dinner is, it is kind of a surprise, but we loved that. The 6 course meal was fabulous every night and even if you are picky, they serve you such a variety and so much that you are bound to like most of it, if not all, like we did. (If you are a vegetarian, they cater to you too.)
We also loved that this hotel was environmental. They have their own spring and filter their water so you don't have to use bottled water and have all of that horrible bottle waste, They also don't use plastic bags in the rooms, another plus.

If you are not there for a Kili climb, Marangu hotel is still a pleasant, relaxing, very quiet place to stay. The town around it is clean, friendly, and safe. We walked all around the town for 2 days, which was quite interesting and fun. If you are religious, I highly recommend going to a service. We went to a Catholic Mass that was beautiful and unforgettable.

Overall, everything about our stay was better than we expected--from Winston who picked us up at the airport, to Abu who dropped us off and all the many wonderful people in between--the waitresses, chefs, housekeepers, guards, reception ladies, climbing organizers, and our amazing Kilimanjaro crew: Chief Guide Gaudence, Assistant Guides Peter and John, Cook Max (Peter's son), waiter AND porter Joseph, and porters Ernest,, Salvatore, and Martin. (I will talk about our fantastic climbing experience in a different review, under trip advisor attractions "Kilimanjaro."

Room Tip: All of the rooms are quiet and peaceful.
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  • Stayed November 2013, travelled with family
    • Value
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Helpful?
3 Thank scubamaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marangu Hotel

Property: Marangu Hotel
Address: PO Box 40 | Marangu, Moshi, Tanzania
Region: Tanzania > Kilimanjaro Region > Moshi
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 16 Hotels in Moshi
Number of rooms: 26
Official Description (provided by the hotel):
Marangu Hotel is set on 12 acres of beautiful garden and has been open since 1932. We have been organising climbs of Kilimanjaro, on all routes, for over 80 years. The original farm buildings (now offices and reception) were built in 1907 as part of a coffee farm before being converted in 1932. Guest accommodation is provided in cottages around the gardens, and meals are prepared with vegetables from our own gardens and home baked bread. ... more   less 
Also Known As:
Marangu Hotel Moshi, Tanzania - Kilimanjaro

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