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“Love the Marangu, owners and stsaff”
Review of Marangu Hotel

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Marangu Hotel
Ranked #1 of 16 Hotels in Moshi
Certificate of Excellence
Moshi
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Love the Marangu, owners and stsaff”
Reviewed 5 September 2007

Marangu Hotel is actually in Marangu, Tanzania-outside the city of Moshi. Climbing guides of Kilimanjaro are excellent. Marangu is one of a few tourist organizations that are supported by the Kilimanjaro Porter's Organization (pay a fair wage and supply adequate food and provisions to keep warm) Definitely, I would recommend them for climbing this dangerous mountain. They saved my daughter's life.

Stayed January 2007
Helpful?
Thank ngiril_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
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TheHague
Level Contributor
159 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
Reviewed 20 August 2007

We upgraded from the campsite on our Dragoman trip, having arrived late at night to find the camping area was a damp, dark, mosquito paradise overrun with biting ants ! It did at least have a large covered eating/cooking area and the small number of toilets/showers were reasonably clean.

The hotel is certainly a historic one, having been initially set up as a coffee farm by German immigrants in the 1930's before the collapse in world coffee prices led to its conversion into a hotel aimed mainly at those wishing to climb Mt Kilimanjiro.

Anybody climing Kili might like to allow extra time for checking in, this place, despite being very small, certainly wins my global award for the most inefficient check-in desk. The poor English spoken by the front desk certainly didn't help.

For example, asking what rooms they had, we were told "Single rooms, double rooms and triple rooms, with or without breakfast and with or without meals". I'll have a triple room please. "Sorry, no triple rooms tonight". But you just said you have triple rooms ? "Sorry we have no triple rooms, we're fully booked". But you just said you have rooms available ? "Yes, we have single and double rooms". So you're not fully booked then ? "No, we have single and double rooms". After a long and tortuous conversation I did finally get them to agree to rent me a double room for my two daughters and allow me to sleep on the floor on my own mattress/sleeping, although I was of course still charged the standard rate (charge is per person, not per room).

This farce couldn't get any worse except that there were other guests wishing to check in and fill out an extensive personal details form, the longest one I've ever seen at any hotel worldwide ... but the check-in desk only had one pen for everyone to share ! Two staff behind the check-in desk and they have to share the same pen. Could it get any worse ? I made the mistake of paying by credit card, firstly there was the ridiculous 5% surcharge, then the receptionist pulled out a telephone directory-size list of credit card numbers and said she was going to have to MANUALLY check my card against a list of stolen/fake numbers. I wouldn't have minded but the list looked as old as the hotel, an utterly pointless task ...

Finally we got to our room, not too bad for African standards. Very clean and everything functioning (no TV though), lets just ignore the plague of ants in the bathroom. The room itself was in a cottage in the grounds, very peaceful and with a nice colonial atmosphere. The bar was a short walk away and definitely worth a long stay, full of international climbers and tourists passing though, also a nice change from the torrential evening rain and damp climate.

Too bad about the views, all rooms in theory look out to Kili, due to the rain and fog we never saw more than a few hundred metres away. Our tour leader had visited this area nearly 10 times and he too had never seen Kili, its almost always hidden in the clouds at this altitude and you'd have to be extremely lucky to see it.

A hotel with potential and a nice atmosphere, but please, sort the front desk/check in.

  • Liked — Colonial feel, bar
  • Disliked — Front desk/check in
  • Stayed August 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Casualist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, MD
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 October 2006

Hotel itself is very nice. Staff was accomodating and very helpful. Some electricity/water problems, but that is to be expected. Food was good.

However, you ar taking a risk by using them to go up the mountain. Your guides may not speak English, making it impossible for you to communicate with them if problems arise. Moreover, you won't get any information about the terrain, animals, and wildlife -- that you'll get from other companies. Moreover, we felt that there were safety issues on our trip which didn't allow for proper acclimatization (e.g. no water when you got down from attempting the summit, setting too fast a pace, even when members are struggling). Take it from me, use another group.

  • Stayed September 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank mmmmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marangu Hotel

Property: Marangu Hotel
Address: PO Box 40 | Marangu, Moshi, Tanzania
Region: Tanzania > Kilimanjaro Region > Moshi
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 16 Hotels in Moshi
Number of rooms: 26
Official Description (provided by the hotel):
Marangu Hotel is set on 12 acres of beautiful garden and has been open since 1932. We have been organising climbs of Kilimanjaro, on all routes, for over 80 years. The original farm buildings (now offices and reception) were built in 1907 as part of a coffee farm before being converted in 1932. Guest accommodation is provided in cottages around the gardens, and meals are prepared with vegetables from our own gardens and home baked bread. ... more   less 
Also Known As:
Marangu Hotel Moshi, Tanzania - Kilimanjaro

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