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Hyatt Regency Guiyang
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Reviews (142)
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42 - 47 of 142 reviews
Reviewed 12 April 2014

Having stayed in the Guiyang Hyatt on several occasions and being a regular traveler of China, I can say without any doubt that this hotel is one of the best in China. There may be some other 5 star hotels that are slightly more luxurious, but the Hyatt's service is unmatched anywhere else in the country. From reception to limo service to bar staff and restaurant service, all is simply top class and impeccable.

Room Tip: Make sure you are not too far from the elevators... It can be quite a tipple!
  • Stayed: February 2014, travelled on business
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1  Thank pietchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGuiyang, 客户关系经理 at Hyatt Regency Guiyang, responded to this reviewResponded 11 September 2017

Dear Guest,
We are so sorry for the late reply, hope this message finds you well. Thank you for staying in Hyatt Regency Guiyang and present your positive comments. We are very pleased to hear that your stay was pleasant and we will provide the high-end service as always. Looking forward to seeing you again, wishing you all the best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

Stayed here in February 2014. First stay at this hotel. Hotel very well appointed and even standard rooms are good. Bed very comfortable. Fantastic breakfast with a huge amount of options. One of the lifts wasn't working during my stay. With such high ceilings the place was a little cold during my visit. Harris Liu was great help at the front desk. The hotel is quite isolated from Guiyang CBD being 20-40 minutes away, taxi driver got lost twice on the way to the hotel. So if this is not a concern all is good.

  • Stayed: February 2014, travelled on business
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Thank thesmdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGuiyang, 客户关系经理 at Hyatt Regency Guiyang, responded to this reviewResponded 11 September 2017

Dear Guest,
We are so sorry for the late reply, hope this message finds you well. Thank you for staying in Hyatt Regency Guiyang and present your positive comments. We will provide the high-end service as always. Looking forward to seeing you again, wishing you all the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013 via mobile

Bring your swimming suit or purchase here. The indoor pool is awesome - music is playing under water. The most beautiful five star hotel in Guiyang. Room is spacious. With rain shower and bath tub. Free wifi in room. You can enjoy your day in the hotel without going outdoor. The bed is comfy. The General Manager, Johnny Kiu is very friendly. He shows us the attraction spots in guiyang includes amazed property site: the future ake, night market and authentic place in downtown. Hotel to downtown is approx. 15 mins drive. Expense on food and drinks in Guiyang is extremely reasonable compare to BJ and Shanghai. The city has approx. 3 mil population. You do not feel the noise and crowd as other cities in China especially the weather is cool during the winter time that u can walk freely. Average degree is 0-15 in winter. There is gym and spa in the hotel.

Stayed: December 2013, travelled on business
Thank Littlehse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGuiyang, 客户关系经理 at Hyatt Regency Guiyang, responded to this reviewResponded 11 September 2017

Dear Guest,
We are so sorry for the late reply, hope this message finds you well. Thank you for staying in Hyatt Regency Guiyang and present your positive comments. We are very pleased to hear that your stay was pleasant and we will provide the high-end service as always. Looking forward to seeing you again, wishing you all the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

It's the little things that make staying at a hotel comfortable and pleasant experience. The Hyatt Regency in Guiyang is a beautiful facility and the surrounding grounds are very nice to look at. The service in the restuarant and bar are excellent as well -- the staff tries very hard.

But after 3 stays, I still find myself looking for alternatives to the Hyatt. The climate control in the rooms is terrible. Turn the thermostat down to 16 degrees and the room will still be 24 degrees. On my first two stays, I called the desk to have it fixed. On my third visit, I didn't even bother.

The checkout procedure is extremely cumbersome. The person in front of me took 10 minutes to check out and it took me almost as long. My colleagues had to wait almost 20 minutes for me to complete what should literally be a 2-minute procedure. The amount of documents printed to settle my 2-page folio was at least 15 pages. Then there's the signing, initialling, stapling, chopping, etc... Please enter the 21st century.

In summary, this property has great potential but I'm not inclined to visit any more.

Room Tip: Ask for something close to the elevators, otherwise you may end up walking an extra 500 meters to get to your room.
  • Stayed: June 2013, travelled on business
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1  Thank wheresthesalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGuiyang, 客户关系经理 at Hyatt Regency Guiyang, responded to this reviewResponded 11 September 2017

Dear Guest,
We are so sorry for the late reply. Hope this message finds you well. Thank you for choosing Hyatt Regency Guiyang for your stay and giving us the valuable comment. For the thermostat issue and check out service, we deeply apologize for your uncomfortableness in your stay, we did seriously discuss your concerns with the Room Division Management team and now we have already solved these problems. We really appreciate your feedback and it means a lot to us. We hope to have the opportunity to welcome you again at Hyatt Regency Guiyang, wishing you all the best.

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Reviewed 14 May 2013

I was told this hotel is the only Hyatt in the South West of China. Generally, it is a good hotel in terms of hardware. However, there is much room for improvement. If you cannot change the location which is a bit far from downtown, you shall at least provide free coffee in the room which I believe is a normal standard for any five star hotel around the world. The choice for breakfast is very limited.

  • Stayed: May 2013, travelled on business
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1  Thank Youhanguc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyGuiyang, 客户关系经理 at Hyatt Regency Guiyang, responded to this reviewResponded 11 September 2017

Dear Guest,
We are so sorry for the late reply, hope this message finds you well. Thank you for staying in Hyatt Regency Guiyang and leave your valuable comments. Please accept our sincere apologies. We have now improved many facilities and service. Looking forward to seeing you again, wishing you all the best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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