For starters - I had great expectations as i have stayed in Carlson hotels in different cities. The stay at Ajmer left me "not" wanting more. While the property is with a good layout, the hotel is 16 kms outside Ajmer. You are left with absolutely no choices other than eating in the hotel itself. The day we decided to dine there turned out to be a bad choice as they were not well equipped to cater to a full house. At dinner time, it took almost 20 minutes for them to take our order (no buffet). After we showed our irritation, we managed to catch the attention of one of their senior stewards who then went out of his way to ensure we were given food on time. Changing rooms for hot water(it was bitterly cold in Ajmer) and lack of towels (family of 4) left us feeling frustrated. Conveyed initial feedback to the Front Office Manager (Mr.Rehman) who then took it on as a personal initiative to ensure we were taken care of well after that.
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