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“Sometimes trip adviser is misleading”

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Country Inn & Suites By Carlson Ajmer
Ranked #4 of 50 Hotels in Ajmer
Canterbury, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Sometimes trip adviser is misleading”
Reviewed 21 March 2014

We selected this hotel because it had good trip adviser reviews and a swimming pool. It was one of our few mistakes, the pool was shut and the hotel was on a complex in the middle of nowhere. If we did the trip again we would get a hotel in Pushkar. There are some pluses,the rooms are comfortable and clean and the restaurant is fine, nice food and friendly staff (albeit it a rather strange selection of wine). However it is rare to meet such unfriendly reception staff, an occasional smile would not go amiss. The hotel claimed to have wifi in the public areas but this seemed more fantasy than reality. I understand this is part of an international chain,in which case the parent company needs to take action to protect its reputation.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andyalaszewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 23 March 2014
Dear Sir,

Thank you for taking the time to complete our guest satisfaction survey. I sincerely apologize for the inconvenience you faced at my hotel. I absolutely agree that in case a guest chooses a hotel because of swimming pool and its not working than that can be pretty dissatisfying. However as you must have observed that we have an outdoor pool which is non heated so we shut it in winters and have just restarted again recently as summers are arriving. I regret that it was not functional when you were staying. However I would have expected my staff to talk to the next door resort and arranged for you to use the swimming pool there. I would take it up with the concerned staff as to why this alternate was not suggested.

Secondly regarding the location of the hotel sir, i insist none of our marketing / online / offline materials state that we are a downtown hotel. Our location is very clearly stated on all channels and you can also find our location details on google. Us, Mcdonalds, Motimahal and Big Cinemas are located in the same complex which is a part of Ansal Sushant City right on the main express highway.

Regarding public areas being wi fi yes we do have public areas wi fi. I will look into why you were unable to use the service. All other devices except Apple connect easily. In apple devices you need to change the IP address to start the service. For this guest need the assistance of the hotel IT staff. Also we are the only hotel in city that offers free (2 mbps) internet to our guest.

Lastly I agree to you that reception staff should be pleasant and smiling at all times. We are in process of hiring some more staff at the reception and training of the new staff that has just joined. Im sure they will match up to the expected standards in a months time.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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402 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Udaipur, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2014

Built well, new property right on the highway. Ajmer is quiet close to it which is good for local sight seeing activities. Rooms are comfortable not very luxurious. Internet connectivity is also not very good, no wifi in rooms, you need security password and connect your laptop to the lane, but its ok. Room service good, clean place..overall very good.

Room Tip: Rooms on south side better
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rajeevbora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 23 March 2014
Dear Mr Bora,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 March 2014

Situated at a convenient location a few km's from Kishengarh on Jaipur - Ajmer Highway. Nice comfortable and rooms, cordial service and excellent food. You must try Rajasthani fare here: Sangri subzi, Laal Maas. This place is worth every penny.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunilnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 16 March 2014
Dear Mr Sunil,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
163 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 11 March 2014

Stayed during our visit to Ajmer Darga, its a great experience from my previous stay of hotels in Ajmet. Although the hotel is away from city, Its good stay and commute to required places, quality of hotel and service are of Carlson mark.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srinivas777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 13 March 2014
Dear Mr Srinivas,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 February 2014

stayed here for the night..although the hotel is located away from the city, it worked best for us as we checked in after sightseeing in ajmer and pushkar and were scheduled to return to delhi the next day..the rooms are comfy and spacious and the service is excelent..the food in the restaurant was great too!..highly recommended..

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bijayanand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 22 February 2014
Dear Mr Anand,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faridabad, Haryana, India
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2014

It's is good property and pls choose ur rooms near lobby and away from main road as heavy traffic pass through it.A movie hall, mac'd adds to its usp. Further, new property , so no other issues are there.but need more professional staff to handle guest from metro's.

Room Tip: Choose rooms near lobby as wifi works there. Check in early ,so that you can choose rooms.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deepakdexit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 20 February 2014
Dear Mr Deepak,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 February 2014

It is a one of best hotel family hotel in the Ajmer area for both business and personal stay. This was one of the best stay for me in middle of no where. This hotel has a MC Dowels and Moti Mahal just next to them that are open until 11 PM.

Room Tip: Ask for single bed and heater in the winter seasone
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pravin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuVashishth, General Manager at Country Inn & Suites By Carlson Ajmer, responded to this review, 10 February 2014
Dear Mr Pravin,

Thank you for taking the time to complete our guest satisfaction survey. We are delighted to see that you enjoyed your overall time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Manu Vashishth
General Manager
Country Inn & Suites By Carlson Ajmer
0145 6623456
gm@cisajmer.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson Ajmer

Property: Country Inn & Suites By Carlson Ajmer
Address: NH8, Ajmer Kishangarh Road | Sushant City by Ansal API, Ajmer 305001, India
Region: India > Rajasthan > Ajmer District > Ajmer
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 50 Hotels in Ajmer
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Country Inn & Suites By Carlson Ajmer 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Country Inn and Suites by Carlson is located 4 kms after Kishangarh on the National Highway 8 in Ansal Sushant City which also hosts variety of renowned brands like Mcdonalds & Big Cinemas etc. The hotel caters to the leisure travelers, business houses, government organizations and educational bodies of Ajmer, Pushkar, Makrana, Beawar and Kishangarh (Asia’s largest market for marble). ... more   less 
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