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Weanny
Jakarta, Indonesia

Good location

4.0 of 5 bubblesReviewed 7 Nov 2016
If you're looking for a convenient location downtown, I guess this hotel is a good choice. It is easy to reach with 2 big malls close by. Lots of food selection as well as supermarket as well as other stores and cinema
Date of stay: October 2016
Trip type: Travelled on business
Review collected in partnership with this hotel
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jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this review
Responded 9 Nov 2016
Dear Weanny,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
It is a pleasure to receive your positive comments on our location. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (421)
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72 - 77 of 421 reviews
Reviewed 3 November 2016

Best breakfast, quite room, right next to the mall, we love the decoration, fast response from the staff, unfortunatelly the bed is only queen size bed. We'd expect a larger bed because my husband is big enough.

Date of stay: September 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank cibilicious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 7 November 2016

Dear cibilicious,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we have noted your comment regarding the bed size. Sure, your feedback will assist us in further upgrading our guest facilities and services. And we ensure will keep maintain our service to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

Spacious and generally clean. Deluxe room 42sqm! But how can you consider yourself as a 5-star hotel when first of all, the furnitures used are of genuinely cheap quality. The sofa was so flimsy that we actually had sofa-sickness just by sitting on it!!! Then the towels are not even white, slightly stained and so overused that they dont absorb anymore.
We requested for non-smoking room and it smelled like smoke all day in the bathroom.
As for Room service, we had a very disappointing experience. Ordered calamaris, burger, caesar salad and tom yum soup. They called 1/2 hour later to say that they no longer have calamaris, which is fine, chose something else instead. 1/2 hour later (which means total of 1hr waiting time now), they called to say they no longer have buns for the burger so had to order something else. We basically end up eating almost 2 hours later with a bill way overpriced (the caesar salad had just like 4 pieces of extremely tired lettuces and croutons for more that 65k??!). To compensate for the delay, they offered us a fruit platter. Sure, thanks. Hawaiian pizza and Tom yum soup worth ordering.
Plenty of options at the Buffet breakfast but the cooking's tasteless. Asked for 2 plates of scrambled eggs, dry and wet. they both ended up looking the same. When i told the staff about it, they insisted unpleasantly that it was different.
You're basically paying for the great location and the size of the room (deluxe room) but the service and food really not up to standard. Such a shame, even the 3-stars hotels that i've stayed in Balikpapan had way better overall standard.

Date of stay: October 2016
Thank fruitninja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 4 November 2016

Dear fruitninja,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We have noted of your feedback regarding the furniture, towel, bathroom smeels of smoke, room service and also for the breakfast menu. We apologize for the unsatisfactory service. As for your information we have share this to the related department so they can take action immediately. Your feedback will certainly assist us to improve our service standards. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2016

I felt comfort and more addicted to doing something special with my couple.
All side of these rooms are clean and wifi connected with full speed.
Main course and all of foods was served with delicious.

Room tip: Deluxe Double Room
Date of stay: September 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank clelishen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 31 October 2016

Dear clelishen,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our services and facilities to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2016 via mobile

This it not my first time stay here for my family weekend. Grand Jatra Hotel is very nice hotel deserve for 5 stars* hotel. Everything was good, clean, staff was very helpful and professional.
It is beautiful the lobby, the Bellagio Restaurant (breakfast area), the rooftop, the poolside, room was clean and spacious, Love all the details.
Food was good & tasty.
This hotel is located in an area where you can dine and shop with walking distance.
Wiil stay here again next time.

Date of stay: October 2016
Trip type: Travelled with family
Thank nuries28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 31 October 2016

Dear nuries s,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our services and facilities to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2016 via mobile

Its my second time at this hotel and again I wasnt disappointed. The hotel is a cool and quiet oasis away from the hustle and bustle of the surrounding city. The staff are efficient and respectful, the decor comfortable and welcoming and the rooms are large and functional. The roof top pool and gym/spa are a highlight. The breakfast was ok but I feel they could have had a few more western options (like beef sausages) and I really dont like allowing smoking inside a hotel and its restaurant. Thats not worthy of five stars though everything else makes it slightly more than four in my book. I would stay here again and probably will.

Date of stay: October 2016
Trip type: Travelled with family
Thank nicklamport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 26 October 2016

Dear nicklamport,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one.
We have noted of your review regarding varians of breakfast. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. And as for your information we have separate area for smoking in Bellagio restaurant which is in circle area.
Anyway, thank you so much for your feedback and we look forward for your next reservation in our property.

Best Regards,


Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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