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57 - 62 of 409 reviews
Reviewed 24 March 2017

I have been travelling to Balikpapan for over 25 years and I have stayed at most of the hotels available in this city. This is an exceptional hotel, clean, great system in place, rooms spacious, food great. The breakfasts are spectacular . It is close to a bar and mall so everything is easily accessed. Staff are very friendly and helpful. The only issue I had (and it drives me crazy) is the salt an pepper shakers at breakfast. The staff do not make sure each table has a set and when they do either they are empty or the holes are clogged. So I am having to chase staff around the room asking for salt and pepper, or steal from other tables OR chasing staff to clear the holes in the shakers. Seems very easy to implement a system to fix this ongoing problem. Still apart from that, do yourself a favor and book a stay at this hotel if you are in Balikpapan.

Room tip: I don't know what a room tip is?
Date of stay: March 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank MarkFernie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 27 March 2017

Dear MarkFernie,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review relating about the salt and pepper shaker in the breakfast table, we apologize for the service deficiencies. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2017

it is good hospitality from the begining. nice front office during check ini. i stay at delux room which was very comportable for my fams. wide room and wide bathroom.
hot water a little bit waiting but good. fitness center good so do swiming pool and jakusy pool.
comportable dining room for breakfirst and so many various choice of food for adult and kidos.

a litle bit iprovement is at dining room. smoking area is close to non smoking area. the smell is not good for non smoking person.

thanks
PP

Date of stay: January 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank putu_puswadi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 13 March 2017

Dear putu_puswadi,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We are thank you of your review related to our Bellagio Restaurant. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again thank you so much and we do hope to be able to welcome you back to Grand Jatra Hotel Balikpapan soon.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017

The hotel is nice, great location being attached to the shopping centre. The breakfast buffet was good quality. The staff spoke a reasonable amount of English to get you through the basics. It's close enough to the airport, but not too close that you get airport noise.

We got the room at a discounted rate, it wouldn't be worth the full rate (would be comparable to western rates), and the room air conditioning is loud if you are used to a quite room.

The airport shuttle is free in one direction only. Having said that, it was very good.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mekros
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 21 February 2017

Dear mekros,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review relating about the air conditioner sound, we apologize for the service deficiencies. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again thank you so much and we do hope to be able to welcome you back to Grand Jatra Hotel Balikpapan soon.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017

In essence the hotel was setting up for a conference of some sort and incessant hammering occurred till 1am and then started again in earnest at 4am. Simply unacceptable as a hotel is for sleeping after all is said and done.

Date of stay: February 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank medici161
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 24 February 2017

Dear medici161,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We do apologize that your experience was less than perfect. Your comment is really important to help us improve our service and product offerings to our guests. It has been shared to our respective Departments.

Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2017

I requested airport pick up and they provide with IDR 100,000 charge. Check in went smoothly, good hospitality and service including bell boy service. Spacious and comfy bedroom, clean bathroom. Breakfast buffet was great at Bellagio restaurant, love the ambience including traditional music performance.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tiket.com
Thank deargadis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 27 January 2017

Dear Nur R,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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