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FrednJeff
A nite at Grand Jatra Hotel
3.0 of 5 bubblesReviewed 28 Jun 2017via mobile
It was a transit time, for one nite at Grand Jatra Hotel

The room i took was Business Room + extrabed

As ussuall of the hotel was good and nice services

The price is a bit higher than other hotel at same class / stars

The wifi is free
Date of stay: December 2016Trip type: Travelled with family
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57 - 62 of 421 reviews
Reviewed 27 June 2017

A nice hotel, but not 5 stars by international standards. Breakfast of poor quality is what impacts the experience negatively. If hotel management makes an effort to offer a better breakfast this may become the best hotel in Balikpapan. A good choice of cheeses and vegetables is what`s missing as well as freshly made juices.

The upside is that the rooms are spacious and there is a shopping center right below the hotel with plenty of restaurants and coffee shops.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank dmigor54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 29 June 2017

Dear dmigor54,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We have noted of your feedback regarding the breakfast quality. We are sorry for the facilties deficiency. I have discuss with the Food & Beverage team to review the breakfast menu and also add more variety of cheeses, vegetables as well as fresh made juices. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile

The WORST Hotel..
Breakfast SUCK
Generally the food is one of the worst... they dont even have an ice cube machine

ROOM
Very dirty...
Pillows are so smelly

TOILET
they hardly taking care of the toilet

My opinion:
DONT EVEN COME TO THIS HOTEL

Date of stay: June 2017
Trip type: Travelled on business
Thank robertindarto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 12 June 2017

Dear Robert I,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We do apologize that your experience was less than perfect. Your comment is really important to help us improve our product offerings to our guests. It has been shared to our respective Departments. And for your information, we are seriously working in your comment and will do our utmost to eliminate any inconveniences during your stay.

Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2017

Gran Jatra hotel, is 20 minutes from the airport. The building is new, and close the a mall with shops and restaurant. The service is kind and careful. The room are clean and wide. The gym is little but good enough as the swimming pool. The Bellagio supply you a very good breakfast and tasty lunch and dinner, international standard. We always stay at Gran jatra when we come to Balik Papan for work.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank subaru135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 1 June 2017

Dear subaru135,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to receive your positive comments on our location, facilities and services. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017

I stay in this hotel each time I visit Balikpapan. The location is less than 10 minutes from airport. There is a mall at the ground floor. And in the same area there are shopping area, entertainment, restaurant and cafe.
My room was clean, big enough and comfort. My only problem was there was no electricity port near the bed. There was sofa set in the room.
The swimming pool was very nice, and it has a great city view. There was also a jacuzzi.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Samuelpas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 29 May 2017

Dear Samuelpas,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review related to the unavailable electricity port near the bed, for your information we have put the project on our schedule and it still on progress due to we have to do it partially. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again thank you so much, we do hope to be able to welcome you back to Grand Jatra Hotel Balikpapan soon.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2017 via mobile

The hotel is in a strategic location : 20 minutes to the airport, 20 minutes to downtown, near the gift shop, near the balikpapan iconic resto (dandito, kenari, torani, bang joni etc), and next to the mall. Breakfast with various menu and great atmosphere, especially with the tradisional music performance

Date of stay: April 2017
Trip type: Travelled on business
1  Thank ae c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 9 May 2017

Dear Apip C,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
It is a pleasure to receive your positive comments on our location and facilities. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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