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Moya Merv H
Mackay, Australia

Friendly and Helpful Staff

4.0 of 5 bubblesReviewed 8 Jul 2022
We stayed for one week at the Grand Jatra Hotel Balikpapan last week. From the very first interaction with Huda from the Hotel who collected us at the airport until the farewell when he delivered us back to catch our flight, he and all the staff were so helpful and accommodating to our needs. We are an older couple and I use a walking stick. A special mention to Fitri in the front office who took great care when we had an issue with international banking and the Indonesian phone sim. The food and coffee was good, as was the service in the bar in the evenings. The location is great with E Walk shopping centre right next door. We had a very comfortable stay here.
Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this review
Responded 12 Dec 2022
Dear moyamervh,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (422)
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5 - 10 of 422 reviews
Reviewed 21 November 2021 via mobile

I stayed for 2 night at the weekend, highly crowded at same time during events and mall visitors.
I got deluxe smoking room at 5th floor, the room was pretty clean and also near lift which i can acces.
Housekeeping staff i met was friendly and helpful as always like last time i came.

Date of stay: November 2021
Trip type: Travelled on business
1  Thank aldyfebra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 28 November 2021

Dear aldyfebra,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021 via mobile

This place is a real dump these days..after covid lockdown ended last year and earlier this year 2021.. this place was pretty clean ..but now it's a dump..with dirty rooms.. filthy Aircon filters and stained bedsheets. Housekeeping in this place is really the worst with no quality control.

I am staying in a junior suite also..which you think would be better..but no.

Room tip: Don't stay here if you want a clean decent room
Date of stay: October 2021
Trip type: Travelled on business
1  Thank can99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 28 November 2021

Dear can99,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We do apologize for the inconvenience that you have experience. We noted all your comments during your stay. Regarding the dirty room, the air conditioner in rooms and also stained in bedsheets. We have share your comment to the department concern and we are seriously working on your comment to avoid it happens again in the future.
Sure, your feedback will assist us in further upgrading our guest facilities & services.
Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2021

I have stayed in lots of hotels in Balikpapan. Different people have different preferences for hotels but, I recommend staying at this luxury hotel, Grand Jatra Hotel. I had never seen a five-star hotel as good as this in Balikpapan. Our stay at Grand Jatra Hotel Balikpapan was outstanding, we stayed on the sixth floor and the views above there were splendid. The parking area is spacious since it was next to the mall. The service of the hotel, which was excellent. The hotel staff was very welcoming and friendly, I had a wonderful experience at the hotel. Every staff member I encountered, from the check-in to the cleaning staff were delightful, impatient, and sincere to help me. Before I tell my little sister that the breakfast was already closed, she had run out the door. So we decided to eat at the mall. The location of the hotel is perfect, which is next to the mall. Because of that perfect location, We can easily go for food, shopping, etc. Overall it is a good hotel, but there is something that needs to be improved, for example, the WIFI connection and sometimes there are no soaps and towels.

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank jasonexcell1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 28 November 2021

Dear jasonexcell1,
Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking time to share your experience during your stay with us.

We noted all your comments during your stay. Regarding the WIFI connection also for the soap and towels. We do apologize for the inconvenience that you have experience.

Sure your feedback will assist us in further upgrading our guest facilities & services.
Once again, thank you so much and we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2020 via mobile

One of the 5-stars hotel in Balikpapan City.

Location is very strategic, the room is very big, cleanliness is good, receptionist and other staffs were very friendly. Some corporates have a discounted price with dinner/laundry packages.

Things that should be improved:
- Wi-Fi (the WiFi is so unstable)
- Breakfast/Food, i have tasted better food in a 3 stars hotel to be honest.
- Laundry Bag isn't free (well this is the first hotel that i stay, which the guests have to pay for bringing out the laundry bag!)

Date of stay: March 2020
Trip type: Travelled on business
1  Thank edwardtaufan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 17 March 2020

Dear edwardtaufan,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We have noted of your feedback regarding to Wi-Fi connection, we apologize for the unsatisfactory service. We will discuss with IT department to review the user setup and all Wi-Fi Hardware. Also regarding the breakfast food taste we will improve and review the food taste. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020

Not recommended , old furniture , Less cleanliness,
Bugs every where can see on tea & coffee tables also
on walls there are Bugs marked killed i show Bugs photos and video to hotel reception staff. Breakfast should improve better , No soap in bathroom when asked service room and reception they informed that dont have soap in hotel , Bad quality of Shampoo
after used Shampoo my head become white and dry . Bed not comfortable.
Big room.

Room tip: Not recommended , old furniture , Less cleanliness, Bugs every where can see on tea & coffee tables
Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Thair660
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan, responded to this reviewResponded 3 March 2020

Dear Thair660

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We have noted of your feedback regarding furniture,cleanliness,no soap and Bugs. Currently we not provide bath soap caused of environmental friendly, but we provide liquid soap, it can be request by additional. We do apologize for the unsatisfactory services. Your feedback will certainly assist us to improve our service standards. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.


Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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