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“Great stay!”
Review of Mercure Pontianak

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Mercure Pontianak
Ranked #8 of 31 Hotels in Pontianak
Reviewed 24 April 2014 via mobile

Clean and comfortable, great power shower, friendly staff, huge choice for breakfast! Right next to a big shopping mall with great food court! :-) Big and comfy beds, work area and coffee tray. Would return!

Stayed: April 2014, travelled with family
Thank Family1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 5 May 2014

Dear Sudiyanti S.



Greetings!

Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality.

We would be more than happy to welcoming you back to our Hotel in the soonest time.




Best Regards,

Moddy Sumayku
PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 - 172 of 525 reviews

Reviewed 20 April 2014

I put my first choice to Mercure Hotel when I come to Pontianak. It takes only one minute walking to the largest shopping center and about 15 minutes to Supadio Airport. If you come to Pontianak for business and leisure purposes, do not worry, you can access the government office, business center, and several tourism and culinary destinations easily. Besides, Mercure Pontianak has very nice and helpful employees. Excellent service!

  • Stayed: April 2014
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Thank Sudiyanti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 21 April 2014

Dear Valuable Guest,


Greetings from Equator,
Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality.

Thank you again for staying and give us your feedback, have a very pleasant day...



Best Regard,

Moddy Sumayku
Public Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Stay for 4 days. Room is clean. Walking distance to a mall (cinema, shops, supermarket, arcade etc). Breakfast is okay. Staff is helpful. Free Wi-Fi but the connection is a bit slow. Will go back again.

  • Stayed: March 2014, travelled on business
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Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 21 April 2014

Dear Valued Guest,

Greetings from Equator.
Thank you for giving us your valuable time to write a review regarding your stay in Mercure Pontianak.

We commit to make all of our guests have a memorable stay in our Hotel, therefore we are more than happy to know that you had a pleasant stay with us. I will convey this compliments also your input about our Wifi.

Thank you very much for choosing Mercure and waiting for welcoming you again in the future.


Yours Sincerely,

Moddy Sumayku
Public Relation Manager
Mercure Hotel Pontianak

Mobile 0811 57 03162
prm@mercurepontianakhotel.com

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Reviewed 25 March 2014

The second time and experience has been positive. Room is spacious with energetic green wall and 32'LCD TV. Clean bed sheet and bathroom (power shower) with standard Mercure amenities. Couldn't fault the location as very close to the only mall in Pontianak. My compliment goes to the reception desk staffs as they were very helpful and accommodating your needs, to ensure you have a good stay. However, the only aspect that needs improvement is the food - breakfast has wide variety but taste could have been better.

  • Stayed: March 2014, travelled on business
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Thank Majuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 4 April 2014

Dear Mr/Mrs Majuw


On behalf of the management and General Manager of Mercure Pontianak Hotel, I would like to thank you for the compliment and recommendation, especially your time to share the experience in this website, and I hope our future guest can also experience the same as you.

We are looking forward to welcome you again in the nearest time of your visit in Pontianak.



Kindest regards,
Moddy Sumayku
Public Relations Manager

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Reviewed 16 March 2014 via mobile

I stayed there twice and everytime i like it! Food was nice...dimsum is very yummy. Room is not so big but enough even with additional extra bed. Overall the decoration and hotel interior was very nice. Will stay there again if I went to Pontianak

Stayed: September 2013, travelled on business
Thank devidevi82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 19 March 2014

Dear Mr/Mrs Deviliem82

Greetings from the Equator city,

We are happy to receive your feedback and more than happy to know that you are satisfied with our service. Thank you very much for your compliment, and I will share this to all the staff in the General Meeting. I believe this will motivate them to give better service to all of our guest.

Then, it will be our pleasure to welcoming you again in the nearest visit to Pontianak. Thank you very much.



Faithfully,
Moddy Sumayku
Public Relations Manager
Mercure Pontianak

Mobile : 0811 570 3162
Email : prm@mercurepontianak.com

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Reviewed 13 March 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank Denny J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 19 March 2014

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Reviewed 6 March 2014 via mobile

A good hotel in Pontianak, especially for business. Located in strategic area, you can always make your meeting or appointment on time. The food is average, friendly hotel staffs, quite a good service, room is clean. In the heat of Pontianak city, get yourself a chillin place like this.

Stayed: August 2013, travelled on business
Thank Khaki8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this reviewResponded 13 March 2014

Warm Greetings from Mecure Pontianak,

First we would like to welcoming you in Pontianak, and thank you for choosing Mercure as your hotel during your travel here.

We really do appreciate your time, to write impressions in Tripadvisor.
I will certainly do our utmost to ensure your stay with us will be even more enjoyable in the next visit.

We look forward to another opportunity of welcoming you back.


Yours Sincerely,

Moddy Sumayku
Public Relation Manager
Mercure Hotel Pontianak
Jl. Jenderal Ahmad Yani No. 91 Pontianak 78391. West Kalimantan - Indonesia
Mobile 0811 57 03162
prm@mercurepontianakhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Pontianak

Address: Jl. Jendral Ahmad Yani no. 91, Pontianak 78124, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Pontianak
Price Range: £21 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pontianak 4*
Number of rooms: 265
Official Description (provided by the hotel):
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 
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Also Known As:
Mercure Pontianak Hotel Pontianak

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