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“Strategic with spacious room and good water flow shower”
Review of Star Hotel

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Star Hotel
Ranked #12 of 31 Hotels in Pontianak
Reviewed 3 July 2014

You can embark here and start culinary journey, because around the hotel there are many food stall. Even their breakfast looks tempting, but of course I too busy trying street food that the hotel's standard food.
The bed is firm enough to support the body and they have just right the water pressure to take a warm refreshing bath after a hectic day. Light is a little bit shabby though and on my last stay, the electricity drop for several times, I do not know if this problem is due to the town electric company.
Staffs on the check in counter is not very experience, hence not very professional.

  • Stayed: May 2014, travelled with family
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1  Thank AnitaJo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 15 of 34 reviews

Reviewed 6 June 2014 via mobile

Stayed here for one night only. It located at Gajahmada road, that is the main road in this town. Definitely a good location. We could easily find a lot of resto around the hotel and we did not need car to reach them, both and day and night. Less than 1 km, we also find stores who sell many kind of Pontianak's snack and food.
The staffs are nice. They smile and greet us everytime we met.
However I was dissapointed about our room. Since the first time we enter the room, the smell of the cigarettes was vvery very strong. We're asking to move to another room, but too bad they did not have double bedroom available. We opened the window and turn on the air conditioner about 2 hours, hope the smell will be better. But it did not.
We went for dinner at 7.30pm and arrived back at the hotel at 11.00pm. Yes, the air is better than before but still this smell did not going away. It was annoying and I do not think we will back to this hotel. By the way, my husband who is a smoker said the smell is the worst he ever had.
Please separate the smoking and non smoking room. I guess the previous guest was smoking all day long in that room without opening the window. And strickly prohibit people to smoke at the non-smoking areas.
I can not review the food because we always have our meals outside. But the food at the wedding party I was attending at their balroom are delicious and yummy.

Stayed: June 2014, travelled as a couple
1  Thank natanoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

This is a 3 star hotel of Indonesia in the heart of Pontianak. The room cleanliness is reasonable with very friendly staff. Smoking is allowed in the lobby and room which may not suit everybody.

However, hotel staff can be called to spray deodorant to get rid of the smell.

Breakfast is provided with reasonable quality food to fill the stomach for a day's trip or work in the city.

The hotel is located near the main marketplace call the Flamboyan Market which is located less than 5 minutes walking distance.

Currently the hotel is being extended to cater for more visitors at the back of the property.

Nearby eatery of restaurant can be easily accessible within the proximity.

Usually the hotel is quite full and booking in advance is advisable.

  • Stayed: May 2014, travelled solo
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2  Thank sarikei s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

I had visited this hotel, and I loved it, the service is good and the food are delicious.
The room is also clean and tidy, the price is not expensive. I also loved this location because near from supermarket and restaurant.

  • Stayed: May 2013, travelled with friends
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2  Thank Palmer362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hardian S, General Manager at Star Hotel, responded to this reviewResponded 17 July 2013

Dear Sir .

Thank you for taking the time to write your impressive comments about us at trip advisor .

We were happy to learn your happy comments addressed to our hotel, certainly we will share your experiences to all our staff as we hope enable us to motivate them to do more for our guest satisfaction. It is our intention to always improve all the time.

Again, thank you for your feedback . we look forward to welcoming back at Star Hotel Pontianak in the near future .

Best Regards,
Management of Star Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

the rooms r clean. very friendly stuff. no enough options for international travelers on room service menu. break fast is also limited to toast bread and jam for foreigners. for a price of around 30 usd per night ( long term rate) the service is good. hotel is in the middle of city center so its good location wise. bed and sheets r clean and coffee maker is provided. shower is the best with excellent hot shower.

  • Stayed: December 2012, travelled on business
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2  Thank jet-lover737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hardian S, General Manager at Star Hotel, responded to this reviewResponded 17 July 2013

Dear Valued Guest,

Warmest Greetings from Star Hotel Pontianak!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Pontianak. And we sincerely appreciate you taking the time to give us your feedback. About the breakfast selections for foreigners, we will try to make sure there will be enough variation for foreigner next time.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.

Best Regards,
Management of Star Hotel Pontianak

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Reviewed 31 August 2012

Room is big, bed is comfort and big, windows, buffet breakfast and free WIFI with password. Nice and friendly staff.

Hotel located beginning of Jalan Gajahmada, along this road there are lots of food stall, convenient stall, handphone shop, fruit etc.

Standard taxi price IDR50,000 if called from hotel. 15min taxi ride to Matahari shopping or Megamall.

  • Stayed: August 2012, travelled on business
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4  Thank RyanSiow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hardian S, General Manager at Star Hotel, responded to this reviewResponded 17 July 2013

Dear Valued Guest,

Warmest Greetings from Star Hotel Pontianak!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Pontianak. And we sincerely appreciate you taking the time to give us your feedback.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.

Best Regards,
Management of Star Hotel Pontianak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile
Google Translation

Stayed: December 2017, travelled with family
Thank Sandersonthe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Star Hotel

Address: Jl. Gajah Mada no. 189, Pontianak 78122, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #12 of 31 Hotels in Pontianak
Price Range: £18 - £21 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Star Hotel 3*
Number of rooms: 90
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