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“Good location and excellent breakfast spread...”

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Hotel Santika Pontianak
Ranked #5 of 31 Hotels in Pontianak
Kuala Lumpur, Malaysia
Level 6 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good location and excellent breakfast spread...”
Reviewed 26 December 2013

Stay here for three nights from 11th -13th Dec 2013. The hotel is located above a small shopping complex from 3rd to 6th floor. The double superior rooms are large and well clean. There is a small swimming pool and gym located on the top floor. Room guest have free access to these facilities. The spa and massage centre on the 6th floor is also clean and good. What I like most is the early morning breakfast spread of local Indonesian delights... do try their Bubur pedas,soto ayam, soup kambing,local fruits and selection of cakes and sweets. Their western selection is good too, The staffs are attentive and polite.

Room Tip: Wifi signals are stronger in the lobby area.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chanykin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 28 December 2013
Dear Valuable Customer,

Warmest greetings from Hotel Santika Pontianak....

We thank your for your time to share your experience during stay in Santika Pontianak.
We are glad to know that you enjoy your stay with all the facilities, meals and services.
Your positive comments has been shared to all the staff to encourage them.

Again, thank you for your comments and we hope that you will come back to stay in Santika Pontianak again on next visit to Pontianak.

Sincerely,
Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
Alor Setar, Malaysia
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 November 2013

travelling most part of the world and experiencing the fastest check in and check out is an extra ordinare experience..this santika hotel provided the fastest check in and out of the hotel. it take only 5 minutes to check in and check out at the receiptionist.the only setback is the lobby situated at third floor which you have to take a lift.The breakfast serve varieties of local foods which is above average for 3 star hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank havegutwilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 2 December 2013
Dear Valuable Customer,

Warmest greetings from Hotel Santika Pontianak...

We would like to thank you for sharing your experience during your stay in Hotel Santika Pontianak. It was a great pleasure to serve you as our guest and glad to know that you enjoy your stay.
I have share your comments to all the staff to encourage them to maintain the good things and motivate them to do even better.
We hope that you will come back and stay with us again in the future.

We wish you all the best.

Sincerely,
Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louth, United Kingdom
Level 6 Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 21 June 2013

We were pleasantly surprised with this hotel. We needed somewhere to stay for a night either side of our trip to the Tanjung Putting national park and after reading the reviews decided on the Santika.

The staff were all very friendly and spoke reasonable English. We were given welcome drinks on arrival both days, the first time it was an aloe vera drink (if we remember correctly) and the second time it was ginger tea.

We stayed in a different room each time, they were both clean, comfortable and of good size, we didn’t have any problems with noise and slept well. There were tea and coffee making facilities and a fridge in the room and the wi-fi worked very well.

The breakfast was very good with plenty of choice - mainly Asian with some Western dishes.

We decided to leave one of our rucksacks at the hotel whilst we were doing our river trip – it was no problem to them and there was no extra charge for this service.

Overall for the price we would recommend this hotel and would certainly stay again.

One other thing, the hotel is located near the river and if you’ve got time to spare we would recommend you go early evening by boat to the stilt village which is located on the other side of the river – finding someone to take you will be no problem and we didn’t have a problem finding a boat for the return trip. It seemed like everyone who lived there came out to greet us with huge smiles on their faces and the children especially were all jostling us to have their picture taken - just remember to take your camera and we can guarantee you’ll get some great pictures as you walk around the boardwalks.

Stayed May 2013, travelled as a couple
Helpful?
3 Thank ajpatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 24 June 2013
Dear Valuable Customer,

Warmest greetings from Hotel Santika Pontianak...

We would like to thank you for sharing your experience during your stay in Hotel Santika Pontianak. It was a great pleasure to serve you as our guest and glad to know that you enjoy your stay.
Your positive comments has been shared to all the staff to encourage them to maintain the good things and motivate them to do even better.
We hope that you will come back to Pontianak and stay with us again in the future.

We wish you all the best.

Sincerely,
Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 June 2013 via mobile

I stayed here twice, 3-4 days each for business trips. I would say, the hotel service and room condition are nice, far beyond my expectations, for its relatively less price. Maybe be not to good for family with kids, as there's no much space for children to play in the hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rappunang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 10 June 2013
Dear Valuable Customer,

Warmest greetings from Hotel Santika Pontianak...

Thank you for sharing your experience during your stay in Hotel Santika Pontianak.
We appreciate much your positive comment about our property and service.

We hope that you will come back and stay in Hotel Santika Pontianak at your next visit.

We wish you all the best.

Sincerely,
Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 June 2013 via mobile

A very clean hotel with very friendly staffs. Located at the heart of Pontianak makes it easy to go around. Lobby is on the 3rd Floor with a garden terrace. The public areas and all the hotel in house outlets are smoke free zone. Breakfast buffet spread with great choice of local and international cuisine. It tasted good as well. Jacuzzi, pool, fitness center and spa are something to try out. Will definitely come back.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hageniskandar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 3 June 2013
Dear Pak Iskandar,

Warmest greetings from Hotel Santika Pontianak...

Thank you for your value time to share your experience through this site.
Your positive comment has been shared to all staff.
Management and all staff are glad to know that you enjoy your stay in Hotel Santika Pontianak.
We do our best to maintain the quality of service and food.

We wish all the best for you and are looking forward to welcoming you back in Hotel Santika Pontianak.

Sincerely,

Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level 6 Contributor
304 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 30 May 2013

Being right in the heart of the city, one can expect to find most the thing they want to do easily. As you walk out from the hotel entrance you will experienced the busy street of Pontianak, and addition to that there Khatulistiwa Plaza selling electronic goods particularly cellphones and accessories. Room are great, clean, and ample space the kids. In house restaurant is cosy and you can organize a function there, too.

Room Tip: Higher floors is an advantage to stay away from the busy and noisy street life.
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fsenada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 3 June 2013
Dear Valuable Customer,

Warmest greetings from Hotel Santika Pontianak...

We would like to thank for sharing your experience during stay in Hotel Santika Pontianak.
Your positive comment has been shared to all staff and we do our best to maintain the good thing.

We wish that you will come back to stay with us in the coming visit.

Sincerely,

Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 April 2013

My wife and I spent two nights on two separate dates in this hotel in Pontianak en route to our destination in West Kalimantan.

As mentioned by many previous travelers, there are pros and cons about this hotel's location. It is in the heart of Pontianak and it is not possible for anyone to expect it to be a quiet location! However, this is offset by the fact that amenities and shopping spots are in proximity. Its hard to find a quiet spot in this bustling boom town anyway, so why not enjoy the flare.

The service here is excellent and the facilities are adequate for the price. We appreciated the fact that breakfast starts at 5.00 am. This allows travelers with early flights the opportunity to enjoy a good breakfast before departure (yes the breakfast is good).

Certainly our choice for a stopover in Pontianak!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curpella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Hotel Santika Pontianak, responded to this review, 12 April 2013
Dear Sir,

Thank you for staying with us and share your experience through this media.
We appreciate much your positive comment and it has been shared to our staff.

We are looking forward to welcoming you back at Hotel Santika Pontianak at your next visit to West Kalimantan.

Sincerely,
Agus Suyatna
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santika Pontianak

Property: Hotel Santika Pontianak
Address: Jln. Diponegoro no. 46, Pontianak 78122, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 31 Hotels in Pontianak
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Santika Pontianak 3*
Number of rooms: 129
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