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Swiss-Belhotel Borneo Samarinda
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Reviews (173)
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Reviewed 27 May 2014 via mobile

Located in the heart of samarindaswiss bell hotel is a good hotel to stay as you can have Access to the shopping mall scp very easily but must go through to the car park first. Cool design in the hotel lobby has 2 meeting rooms and business centre

Stayed: May 2014, travelled solo
Thank Chris18823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this reviewResponded 30 May 2014

Dear Mr Chris

Thank you for your feedback and for sharing your positive feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We are glad that you have enjoyed your stay with us.

Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.

Yours sincerely,
Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Late checking in after a 3 and half hour raod trip from Balikpapan and arrived about 1930pm local time

Small reception counter and pub on the left hand side of the hotel lobby.

Prompt reception and check in...given a smoking room.

Room condition are rather run down but acceptable and the WiFi is included.

Shower has min to offer and advice to bring your own shaver

Breakfast local offer with spicy meals on the menu and of course local "fried rice"

Bites from the cafe must try "cheese sandwich with fries"

Mall next door and nearby pubs must explore next time round and should try the restaurant in the mall on the 4th floor "really value for $$$" and delicious too.


Will go back again soon


Thanks to a buddy as well for bringing me in and around.

Room Tip: choose those facing the local port
  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kelvin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this reviewResponded 6 May 2014

Dear Mr R-Seeker

Thank you for your feedback and for sharing your positive feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We glad that you have enjoyed your stay with us.

Continuous trainings are being carried out for our associates to further enhance positive guest experience. In addition, we will also upgrade our accommodation facilities later this year which will make a significant improvement in the outlook of our rooms.

Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.

Yours sincerely,
Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014 via mobile

I never been stayed in this hotel but sometimes me and some friends go swimming there.
The pool comforts me, not too cold, not too deep, not too wide.
The gym is also fine. Its located right next to the pool.
The changing room is standard, but the woman's jacuzzi is always off along 2013 till march 2014. They should throw out the jacuzzi facilities from the website.
And also, the staffs isnt nice. Maybe the manager forget to train them to treat the guest nicely and warm.

Stayed: April 2014, travelled with friends
Thank Maya_Moreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this reviewResponded 17 April 2014

Dear Mr/Ms Thalissaa (pardon me for not addressing you your correct name)

Thank you for your feedback and for sharing your feedback on your recent visit to the Hotel’s swimming pool and spa facilities.

We have immediately briefed our associates at the Fitness Centre/Swimming Pool pertaining to your feedback and have taken the necessary actions to step up our training to further enhance guests’ positive experiences. Plans to upgrade our Fitness Centre and Spa facilities, including the women’s Jacuzzi towards Quarter 4 this year will improve the quality of the Hotel’s facilities.

Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.

Yours sincerely,
Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

I have been stay 2 times in this hotel for business trip in Samarinda,and I think this hotel better then before.many thing has changed..hopely the service always good in the future,and see you soon on my next trip in Samarinda.

Room Tip: have a good view in executive lounge
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank devit_han
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this reviewResponded 14 March 2014

Dear Mr devit_han (pardon me for not addressing you your correct name)

Thank you for your feedback and for sharing your positive experience during your recent stay with us.

Your written feedback will be an added morale boost for our fellow associates at Swiss-Belhotel Borneo Samarinda, and I will share this with them. We have been carrying out several improvements throughout the hotel, and we are investing heavily on training to ensure our associates further enhance their skills and provide positive guest experience.

We appreciate your valuable feedback, as it is only through such constructive comments that we are able to monitor and further improve the operations our Hotel and to provide better facilities and services to our guests.

Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.

Yours sincerely,
Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Stay for 4 nights there is not anything special, I think for a 4 star, quality hotel is not feasible, seen from the the rooms, toiletries and even the quality of employees, and hospitality employees need should be a very improved

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adiet2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this reviewResponded 10 March 2014

Dear Mr Adiet2014 (pardon me for not addressing you your correct name)

Thank you for your feedback and for sharing your experience during your stay with us.

I understand that our Front Office Manager, Mr Panggalih Rhamawida is already in touch with you and have obtained detailed feedback of your stay in our efforts to make immediate improvements. Our plan to upgrade our accommodation facilities later this year will see a significant improve in the outlook of our rooms. There are areas where we have excelled in our services and some which still can be further improved. We will continue to carry out trainings for our associates to further enhance positive guest experience.

Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.

Yours sincerely,
Bennet Chang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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