Without doubt a beautiful hotel, Aureum is set in the midst of the remarkable Bagan pagoda expanse and holds both charm and splendor in its structure. Its rooms, though dark, are spacious and nicely appointed. It is also conveniently located near the airport.
However, service is the area where praise falls short; a distinct lack of greetings, aid and attentiveness is perceptible in Aureum. The receptionists especially are curt and sulky. On arrival, we were treated very rudely indeed by the lady working at the front desk. We were, moreover, kept waiting over an hour for rooms which should have been ready far before, and weren’t informed of the facilities provided by the hotel.
Overall the food was adequate. Breakfast was of good quality but restaurant meals only average. My daughter, in fact, got sick from a soup eaten at dinner which she fortunately only consumed half of due to the abominable taste.
Thanks to its astonishing location, architecture, gardens and view this hotel truly does has the potential to reach perfection. Its service, however, has to be greatly worked on and adjusted accordingly.
- Official Description (provided by the hotel):
- Escape to the Aureum Palace Hotel & Resort, a tranquil paradise in Bagan. This incomparable resort and spa set amid 27 acres of tropical landscaped garden offers the ultimate in luxury for guests seeking a superlative vacation experience. Museum quality antiques and artifacts adorn each villa, complementing the majestic ambiance of the resort. Strolling around the lake, enjoying the breeze come over the water of lovely oasis in the heart of dry-zone Bagan will be your unique pleasure. Bedrooms are spacious and elegant: bathrooms are large and lavishly equipped with five-star amenities. Outdoor highlights include private terraces for al-fresco dining and relaxation, while many villas also offer Jacuzzis or plunge pools. ... more less
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- Also Known As:
- Aureum Palace Hotel Bagan