I recently had the worst case of getting ripped off and paying for money that was not even worth it AT ALL. Less than a week ago prior to our check-in, I went to this so-called resort myself to inquire about their accommodations and rates that they offer. The caretaker, who dressed up in very unprofessional house clothes, explained to us the rates. I was very captivated when she implied, with very clear verbalization (I speak and understand Tagalog perfectly), that the resort will be empty and private on the day of our check-in. The price of the room was at PHP3500 for 6 people for one night, but since there were more than 6 of us (the rest wouldn't be staying the night), they had to charge extra individual fees which totaled up to another PHP3000. I agreed to the terms and gave PHP1000 deposit, because it sounded very promising that the resort will be privately accommodating my family for such a cheap price.
My mistake is that I knew it was too good to be true. However, I looked around the resort. From outside, it does look like an entrance to a prison. The inside of the resort is alright, nothing too fancy, but not too bad either. The rooms were very small, with two beds, no airconditioner, and the restroom did not have a shower. It wasn't very clean either, but I was enthralled by the pool because it appeared clean and blue that day I inquired. I was okay with it, because if I was promised a private resort for less than hundred dollars, why not? I was on a budget and we weren't looking for anything fancy, I just wanted my family to have a good time and enjoy our time PRIVATELY. That was my main concern to begin with.
So Saturday comes, and we get there, and the barred gate was locked. We see from outside that there was a big family in one of the table hut. I was very upset at this instant. When the same grungy-looking lady came up to the gate, I quickly asked why there were people when I thought it was just gonna be us? Without even opening the door, she answered me that if I wanted private accommodations, it would be PHP25,000! Not only it was already very unwelcoming, but I instantly felt so ripped off because she obviously lied to us. She then tried to change her words and accused me of misunderstanding her by saying that she said that it would POSSIBLY be private if no one comes. I am an educated person who speaks the language fluently and I am very positive about what she promised me.
Since it was the only day of the year everyone in my family was available, we all agreed to just check in anyway since the deposit has already been given, and we do not have time to look for another one. We put away our stuff and all the food we brought at their "convention" area which appeared to be a classroom-sized room. They were charging us an extra PHP500 to use the refrigerator, and another extra if we wanted to use the karaoke machine! Right then and there I was very angered at how much more unwelcoming the caretaker was! Do not get me wrong, she wasn't rude, but she was very condescending and offered NO CUSTOMER SERVICE AT ALL!
I was finally able to let it go and decided to focus on spending time with my family. Luckily, the other family at the resort left at 5pm. We asked the pool boys if they can add more water in the kiddie pool, because there were about 2 feet of water left, but they refused to, saying, the water pressure is too low? And then we asked if they can turn on the water filter but they also refused to do so because they are only scheduled to do it in the morning? At this time, the water was already dirty.
Right after dinner, another family came. They did not turn on nor cleaned the pool still. We, my family, were all very upset that we decided to just leave. It was not worth spending the night there for such horrible service. They did not even clean the public restrooms. Mosquitos were endlessly attacking us, and it was dark and poorly lit around the entire resort. She still charged us for the room, which I understand, because we already put our stuff in there. She still charged us for the entrance fee of the rest of the people, and our bill turned out to be PHP4800. The price is not bad, but for the service we got and the amenities they provided, it was not worth it. It was pure false advertisement. I should have known better. She obviously ripped me off by lying to my face.
Also, you might as well know that at the time we were there, I've noticed that the other guests coming in were from a lower class. I don't mean to be judgmental, but this is what I've seen. I was not from the area and had no idea what I would be dealing with. If you want to be cheap, go ahead and you will get what you paid for. That, I just realized after my experience. However, it was not fair how this caretaker fooled me and gave me false promises. Another thing, they do not have any staff, this is a family resort, and their residence is actually inside the resort also. There are no staff, just the caretaker and a couple of male helpers, who were no help at all.
- Also Known As:
- Carrillo Garden Hotel Tagaytay