I stayed in this hotel recently on business. There's free airport transfer service, welcome drinks at hotel lobby, fresh cold towel upon check-in (wow!), and generous fruit platter served in your room upon request (wow!) The room's ambience, cleanliness, bed quality, and amenities are way beyond satisfactory. Love the buffet breakfast too - the selection is not overwhelming but the food quality and taste are superb.
The service is excellent - very responsive, efficient, and personal, even better than many five star hotels. They didn't charge me for the car service I requested going to my business appointment in downtown Naga. I asked where I can buy the delicious dried fish they served during breakfast and the Restaurant Outlet Manager Erick Bandoquillo eagerly volunteered to buy it for me from downtown market.
They packed all my native Bicol pasalubong items in a box for check-in at the airport and they packed it so well - tightly and neatly with my computer-printed name on it (wow!). Every employee you encounter esp. the Rooms Division Manager Dennis Serrano will greet you, offer their help, confirm your satisfaction, and chat with you without being obtrusive. And yes, they always use your name as they call you/ speak to you in person.
It appears to me that the management and staff really take their guests and their job to heart. Many hotels are forgettable. The Avenue Plaza Hotel in Naga is remarkable.More