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“PEOPLE SKILLS FOR YOUR SALES & MARKETING PLEASE”

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Mallberry Suites Business Hotel
Ranked #9 of 32 Hotels in Cagayan de Oro
Las Pinas, Philippines
1 review
“PEOPLE SKILLS FOR YOUR SALES & MARKETING PLEASE”
1 of 5 bubbles Reviewed 6 May 2014

Hi. I came to Mallberry to inquire of the function rooms just recently. The Hotel is great. The place is cozy and the ambiance is superb. BUT, OK, the Sales and Marketing staff sucks like hell. Where the hell are your "Sales and Marketing" skills! You all have your long faces on, you cant even smile! you ain't the front desk but YOU still have to do some service! You can give me the "we are stressed and tired" excuse but aren't we all stressed and tired? so please, you belong to the service industry. GET SOME WORK PROPERLY DONE. because of this, i would rather NOT stay at Mallberry. Even Rhapsody Suites have better service.

Room Tip: go to another Hotel, please. service sucks
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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253 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Vietnamese first
  • Any
English first
Philippines
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 21 April 2014 via mobile

The room was big enough for 3 people and it was clean & comfortable. Food at Rosso was good & the breakfast buffet was hearty. The staff was friendly & they were happy to accomodate our requests. However, we were disappointed when we were asked to pay for the use of the swimming pool because according to them, it's not included in the room price. Other than that, it's a nice hotel.

Stayed April 2014, travelled with friends
Helpful?
Thank mms08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philippines
Level Contributor
547 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 899 helpful votes
3 of 5 bubbles Reviewed 6 April 2014

Our group got over 15 rooms for this particular trip. From a standard and deluxe bedroom for 2, upwards to the suite rooms for 4 and 6.

The suite room that has 3 bedrooms is where I stayed. It is unusual they treat this as a room for 4, although upgradeable to 6. Even if we requested that we are 6, we had to request for extra pillows and towels. The 2 bedrooms shared a common split type wall mount aircon. It could not cool the both rooms adequately. The living room had a very strong aircon, same with the 1st bedroom. It has basic toilet amenities, except the claimed hair dryer is nowhere to be found, and the soap was bad, it does not lather. The other rooms are in the same condition, good beds, overall ok.

I agree with some reviews about the elevators. The 2 elevators near the main lobby seems adequate. But if one goes around the corner, they have another 3 elevators! However, to go to the suite rooms area, it is not accessible from the 2 main elevators. From the main lobby to the upper floors, they do not have enough signages to point the directions from your room to the elevators. They do have signages from the elevators to the rooms. This is relevant because their corridors are not the typical turn left or right. Their corridors is like a basic maze. In my case, when I get out of the elevator, the corridor is either left or right. I turn right. then I turn left. then along this corridor, there is a fork (go straight or turn right) where I have to to turn right towards my room.

I had breakfast here several times. The only one that changed was the bacon one day became some kind of sausage the next, and the noodles became mixed veggies. Everything else were the same, even the barely edible scrambled eggs. Yeah, its just a tummy filler. Pancakes were good though. Of course, they had some fruits, even the popular pineapples. That was good.

Front desk check in is slow. And not because we were a large group. We did not check in at the same time.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank al22tecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lviv, Ukraine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

i love the room decor of the icon.! the rooms are plush and after a hard day's work or play, it is comforting to come home albeit, home never looked this good! the only shortcoming is their restaurant. it has gone down a little the last few times i have stayed there.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goeef l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

Mallberry is as good as any four star hotel i have stayed in. I mean, bath tub, nice shampoo and conditioner, soap, good beds, large TV, keyless entry. However, there are a few things missing. Toothbrush, lotion, maybe a few more toiletries. The hotel is large with only two elevators close to each other so if you have the misfortune of getting a room at the edge then it is a long walk to the elevator (although maybe because i had an injured ankle). Its near robinsons and limketkai mall so shopping is good (bought a lot from the lacoste outlet at limketkai) and food choices are plentiful. There is a swimming pool but i didnt visit it. TV has cable and is quite large

The main downside is the almost nonexistent wifi connection. I mean you can connect but thats it. no download whatsoever. Convention facilities are adequate.

Breakfast is buffet type but wholly ordinary. There are juices (powdered juice), brewed coffee, scrambled eggs, fried rice, and two meat dishes and one vegetable. Bread and pancakes are also available. for dessert, fruits and muffins. the breakfast room is nice but the food is nothing unusually good.

Room Tip: get one near the elevator
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefilipinobulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
155 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

Stayed here with my wife during Christmas and it was a decent stay. Breakfast was plenty even though the hotel was full. Staff are very helpful and accomodating. Near Lim Ket Kai mall and Robinson's for grocerys and gifts to take back home.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brunohits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala, Uganda
Level Contributor
186 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 bubbles Reviewed 4 March 2014

Been in this hotel twice and the best thing that this hotel can offer is the location, it is inside the limketkai center.

The breakfast is superb buffet and plenty of selections.

The receptionist are good and the guards are always on a high alert. All of their staff are friendly and will greet you all the time.

The downside of our stay is that they don't have a back-up generator at that time, there's a blackout so the hotel is so dark.

Room Tip: Choose a higher floor rooms
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mallberry Suites Business Hotel

Property: Mallberry Suites Business Hotel
Address: Florentino Street, Cagayan de Oro, Mindanao, Philippines
Region: Philippines > Mindanao > Misamis Oriental Province > Cagayan de Oro
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #9 of 32 Hotels in Cagayan de Oro
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mallberry Suites Business Hotel 3.5*
Number of rooms: 29
Reservation Options:
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Also Known As:
Mallberry Hotel Business

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