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“DO NOT LET THEM HANDLE YOUR LUGGAGE!!!!!!!!”

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Centara Mae Sot Hill Resort
Ranked #4 of 17 Hotels in Mae Sot
Reviewed 12 April 2013

I went here with my family (3 small kids) we got there at 8 pm checked in, were in the room at about 8:15 and ordered room service we had to call twice to find out where our food was
finally at 10 pm with 3 very exhausted kids food arrived,it was ok nothing special
This place is very dirty my 1 year old son was black from the dirt after crawling on the carpet in the room.
Breakfast is very simple,service is ok but whatever you do do NOT let them handle your luggage
Cause they dragged ours over the concrete making big holes in them!!!!!!!!!!!

  • Stayed: April 2013, travelled with family
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Thank Kellyvanschoonhoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 16 April 2013

Dear Sir/Madam

On behalf of Centara Mae Sot Hill Resort Staff I would like to thank you for taking the time to communicate your valuable feed back to us during your recent stay at Centara Mae Sot Hill Resort. I would like to apologize for the problem that you experienced with our hotel facilities and service during your stay with us. and we are all committed and are working hard to continuously improve the quality of our hotel facilities and service to our guest

Once, again thank you very much for your good feedback and we are looking forward to serve you at Cantata Mae sot Hill resort soon.

Yours sincerely

Somsak Saisawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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62 - 68 of 146 reviews

Reviewed 22 March 2013 via mobile

We booked 2 nights on their fast booking website the day before we were due to arrive and got a very good price,, the rooms were ok,, however on arrival we were asked to pay and i informed them we paid in advance via their own website,, the receptionist insisted that this was only a guarantee for payment!!! We said we would sort it out on checking out,, after a long 9 hour drive we decided to eat in the hotel restaurant,, there was a buffet style meal spread out and a very helpfull English sealing chef explained everything to us,, however I decided to eat from the hotel menu,, big mistake,,y starter arrived after my partner had already finished eating from the buffet,, it was cold and I was hungry so I ate it,, 30 mins later without and staff asking us if we wanted anything else or seeing if everything was ok I am still waiting for my main course,,my partner asked a member of the kit hen staff who was replenishing the buffet,, she disappeared never to be seen again,, after another 15 mins I spotted the restaurant supervisor so got up to ask her sheer was my main course if been waiting for for 45 mins,, she hastened to tell me I hadnt ordered a main course!!! I informed her ,, two members of staff actually took my order ,, she continued to argue with me and I told her ratherabrubltyly to go into the kitchen and bring my main course,, she did and it wasn't very good,, but was surprised to how she new what to bring as according to her I hasn't ordered a main course ,, on leaving the restaurant very upset the helpful chef saw us and asks if everything was ok,, we told him about the problem,, and he told the supervisor to discount our bill,, her face was in horror,, and it was only reduced 70 bht what an insult ,,
On checking out two days later the reception was still adamant we hadn't paid in advance and asked us to pay,, I paid my mini bar bill and said I already paid via your website,, on the drive home we had 4 phone calls pestering us about the bill,, on arrival at home I checked with my bank and confirmed the bill had been paid!!! Very unprofessional and poorly trained staff,, this hotel is certainly not to Centara standard

  • Stayed: March 2013
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1  Thank Jimdigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 26 March 2013

Dear Sir/Madam

On behalf of Centara Mae Sot Hill Resort Staff I would like to thank you for taking the time to communicate your valuable feed back to us during your recent stay at Centara Mae Sot Hill Resort. I would like to apologize for the problem that you experienced with our service during your stay with us. and we are all committed and are working hard to continuously improve the quality of our service to our guest

Once, again thank you very much for your good feedback and we are looking forward to serve you at Centata Mae sot Hill resort soon as of you are our VIP guest

Yours sincerely

Somsak Saisawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

The place is expensive for what you get and that its in Mae Sot. The room was kind of small. The bathroom had a tub (which is rare). The breakfast buffet was great. The service was good. The hotel is in a good location, and it has reasonably priced bicycle rentals.

Stayed: January 2013, travelled on business
3  Thank Julia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 22 March 2013

Dear Julia R

On behalf of Centara Mae Sot Hill Resort Staff, I would likt to thank you. For your suggestions and satisfaction. During your stay with us. We will always remember and honor you.

Once again, Thank you very much and hope that we will have an opportunity to serve you soon

Thank you and best regards,

Somsak Saisawad
General Manager

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Reviewed 23 January 2013

Although this is scarcely a flagship for the Centara brand (it was built when Asai highway One looked like it would link Thailand with Burma) and is pretty faded these days it's still the best option if you're working in Mae sot. The place is usually full of NGO people and volunteers. The beds are OK, not too hard...the sheets are very good quality. The walls however are paper thin (as is so often the case with Asian hotels), so try to get a room at the back at the end of the corridor if you can. Breakfast is pretty decent and you can get good coffee (that's extra!). I must have stayed there 10 or more times and until another hotel comes along with all these features (including good free internet) I shall keep coming here. I rarely pay more than 1200 baht so it's good value. It is also a very short walk from the main bar and restaurant street.

Room Tip: Do try to get a room at the back at the end of the corridor if you can
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  • Stayed: January 2013, travelled on business
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1  Thank rhabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 25 January 2013

Dear Sir/Madam

On behalf on Centara Mae Sot Hill Resort we are really appreciate in your feedback. we will maintain our hotel to standard of Centara, your feedback we will remember and keep forever

We are looking forward to serve you soon at Centara Mae Sot Hill as of our special guest

Thank you and best regards,

Somsak Saisawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2012

The Centara turned out to be a very good choice for my stopover in Mae Sot. Upon my arrival at the tiny airport, the information desk contacted the hotel for a pick-up, which cost 80bht p.p.. Service at reception was quick and friendly. I was booked in a very spacious junior suite, where a plate of complimentary fresh fruit awaited me. The interior is showing signs of wear and tear but I found the place clean and comfortable. For me, the somewhat aged equipment had tangible disadvantages on two occasions: the AC is very noisy, and staff did not manage to find the key for the safety deposit box in our room. Breakfast was a good and broad mix of Thai and continental.

I would probably have given the Centara three points were it not for the great flexibility they showed regarding my booking. My original reservation had been for two nights, non-reimbursable, made through a booking website. When I had to leave one day early, the hotel offered to contact the website for a refund which was granted in less than 24 hours. Great service.

  • Stayed: December 2012, travelled with friends
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5  Thank Zwenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 27 December 2012

Dear Sir/Madam

On behalf of Centara Mae Sot Hill resort staff I would like to take this opportunity to thank you for you give a compliment during your stay with us. and we will keep it in our memory for improvement our service in future

Once again, thank you very much for your comment and we are looking forward to serving you at Centara Mae Sot Hill as of you are special person soon

Thank you and best regards,

Somsak Saisawad
General Managerus

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Reviewed 27 September 2012

We stayed 3 nights in this Centara Hotel for a very, very good price. The location is nice and quiet. Breakfast okay. Location just outside the city. You can take the hotel van to the city centre (80 baht p.p.).

  • Stayed: September 2012, travelled with family
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2  Thank hansgeluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 28 September 2012

Dear Sir/Madam Hansgeluk

First of all I would like to take this opprotunity to thank you very much for your stay with us during period 25-27 September 2012. I will pass your massage to my colleague and we will keep it up,

One again thank you very much for your comment and we are looking forward to serve you at Centara Mae Sot Hill Resort for your next trip.

Thank you and regards,

Somsak Saisawad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2012

The Centara Mae Sot Hill Resort is easy to find and very well located close to the town, the Burmese border and and Rim Moei Market. The reception area is grand and imposing, the rooms are well proportioned, with good quality, if a little worn and dated furniture. The bed/mattress and pillows are as good as you will get anywhere, I slept for nearly ten hours. The speedy internet service was also a pleasant surprise, after being told by the booking agent that there was no internet connection.

I have stayed at this hotel several times before, it puts me in mind of a fading film star. With every visit as each year passes, so does the grandeur of what was once a fine establishment. The carpet in the room has more stains than the glass in Canterbury cathedral, the windows were filthy, the swimming pool murky, the gardens becoming overgrown, and there are scuffs, scrapes and damaged or scratched paintwork everywhere you look. The remote control for the TV didn't work and the Air Con was noisy. I attempted to unplug the bedside lamp, in order to charge my laptop, unfortunately there was no socket just a maize of jumbled, bare wires. Very dangerous, (see attached photograph) particularly with an inquisitive two year old boy on hand eager to find something interesting to play with. It also has to be said that the hotel in every aspect is far from cheap compared to the plethora of surrounding hotels.

Would I stay again? Yes, for convenience, the bed, and some sort of misplaced nostalgia. 10/20

Room Tip: All rooms are much of a muchness, take the non breakfast option, one can get a breakfast outside, o...
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  • Stayed: August 2012, travelled with family
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Thank Nickthailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somsak S, General Manager at Centara Mae Sot Hill Resort, responded to this reviewResponded 31 August 2012

Dear Sir,

First of all I would like take this opportunity thank you very much for your stay with Centara Mae Sot Hill Resort During Period August 22, 2012

We are apologize to you and aception with your comment regarding our bedside lamp cable it not kept in good condition, look not safety during you stay, In order we are working to improved the system power cable, TV and Aircondition as per your comment

For carpet in room, Window flam as your mention we keep in our plan for changing and renovate

The garden at the moment our gardener still heard working on this

For your information all guest room we have 1 set of socket in each room it's on beside TV tabel

One again, we are thank you for your comment and we are looking to served you again at Centara Mae Sot Hill as of our special regular guest

Thank you and regards,

Somsak Saisawad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Mae Sot Hill Resort

Address: 100 Asia Road | Tak, Mae Sot 63110, Thailand (Formerly Central Mae Sot Hill Hotel)
Region: Thailand > Tak Province > Mae Sot
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 17 Hotels in Mae Sot
Price Range: £29 - £40 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Mae Sot Hill Resort 4*
Number of rooms: 120
Official Description (provided by the hotel):
Tucked amongst the mountains along the Thai-Myanmar border, the four-star Centara Mae Sot Hill Resort is only 10 minutes away from Mae Sot Airport. As an exploration base for groups and for those who wish to cross to neighbouring Myanmar, the resort, sitting at the edge of its own lake, offers easy access to many cultural and natural attractions. The newly renovated rooms and suites are scattered across four wings and offer functional living areas that range from 26 to 62 square metres. Wi-Fi is provided free of charge in all rooms and suites, each of which overlooking the gardens or the swimming pool. The resort has everything for guests to relax and stay in shape, including a well-equipped fitness centre, two floodlit tennis courts, an outdoor swimming pool complete with a separate children’s pool, Thai massages, and a lake that makes for the perfect place for a jog. There are two restaurants and two bars. A scheduled shuttle service connects to Mae Sot Town and the Rim Moei Market. ... more   less 
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Also Known As:
Centara Mae Sot Hill Hotel Mae Sot

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