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“A nice place to stay in San juan”

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Hampton Inn by Hilton San Juan Del Rio
Reviewed 13 August 2014

We had a really nice stay in this hotel. The rooms a quite new, clean and well furnished. The staff is friendly and the services from good quality. The breakfast buffet is also nice with all you need. The hotel doesn't have a restaurant but ask the reception for food to deliver, they will propose you menus from different restaurants. The location of the hotel is a bit outside the city in an industrial zone but you can reach the city within 5 min with a taxi.
The only negative point is if you get a room on the street side, it is a bit noisy from 6:00 am.

Room Tip: Try to avoid the rooms on the side of the street, it is quite noisy.
See more room tips
  • Stayed: August 2014, travelled as a couple
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Thank Xilian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly_Lugo2014, Public Relations Manager at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 14 August 2014

Hello Xilian:

I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio.
We would be glad to have you here next time you visit San Juan del Rio

We love having you here!

Best Regards;

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25 - 31 of 290 reviews

Reviewed 13 May 2014

Street is too noisy during the night. Constant truck traffic makes it difficult to sleep in the rooms facing the street. AC takes a little getting used to work. No directions in the room. Good bottled water service.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly_Lugo2014, Public Relations Manager at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 14 August 2014

Dear Kenneth Ruffley:

We would like to thank you for taking the time to answer the survey and specially to express your opinion about our service. Your comments are very important to us since they are the reason through which we improve.

At Hampton Inn by Hilton San Juan del Rio our main mission is to make you feel that you have a friend in town, therefore whole staff is working constantly, making the necessary adjustments to make sure that our guests continue receiving high quality services and the personal touch that only a friend can provide. I'm very sad to see that we didn't meet your expectations because our main purpose is to ensure our guests satisfaction. I would also like to remind you about our satisfaction guarantee: Friendly service, clean room, comfortable surroundings, every day. If you are not satisfied we don´t expect you to pay. That´s our commitment and your guarantee. That´s 100% Hampton!

Once more thank you for staying with us and for your time please accept our most sincere gratitude. We hope to continue improving and providing the means for a memorable and incredible stay. Welcome back to Hampton Inn

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Reviewed 1 January 2014

Since the moment of our arrival, we were highly impressed with the service and attention provided by the staff (Jesús). Nice bedroom and special distinctive details such as ear plugs and laptop table. Facilities were cleaned and neat!...We highly recommend this hotel!.

  • Stayed: December 2013, travelled as a couple
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Thank Margarita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSJR, Sales Coordinator at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 7 February 2014

Hello Margarita!
I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio.
We would be glad to have you here next time you visit San Juan del Rio
We love having you here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Nice hotel for the price - no resturant but could purchase drinks. Had a managers reception that was very nice. Was a business decision to stay at this hotel do to location of company being reviewed. Good continental breakfast.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSJR, Sales Coordinator at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 2 January 2014

I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio.
We would be glad to have you here next time you visit San Juan del Rio
We love having you here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

this hotel have a wonderful customer service team. Gilberto Claudia Rafael They make my 40 days in that hotel way more easy and nice. I definitely stay again in that hotel. Every time I travel to San Juan I stay there it is safe, clean a very friendly environment .

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Hampton
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSJR, Sales Coordinator at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 29 October 2013

I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio.
We would be glad to have you here next time you visit San Juan del Rio
We love having you here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

The room is very roomy, nice accomodations. The bathroom is very clean and the staff is very friendly and helpful. I will stay at this facility again. I stayed in Mexico and don't know much Spanish. The staff all spoke English very well and I didn't have any issues checking in or checking out due to the language.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with Hampton
1  Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSJR, Sales Coordinator at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 29 October 2013

I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio. We would be glad to have you here next time you visit San Juan del Rio We love having you here!

Report response as inappropriate
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Reviewed 2 July 2013

as we have made a business trip to san juan (due our sister company opened there) we get there for few nights and that hamton inn hotel was a great deal. we got a usual standard room, but it was alreadypretty large and very comfortable outfitted. another good thing was the excellent and large breakfast buffet - tasty - and fresh. all inone: a good hotel with a high level of service and our recommendation to business travellers (and tourists too)!

  • Stayed: March 2013, travelled on business
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1  Thank SarahgoesSUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnSJR, Sales Coordinator at Hampton Inn by Hilton San Juan Del Rio, responded to this reviewResponded 8 July 2013

I would like to thank you for taking the time to express your opinion about the experience at our Hotel, also we want you to know that we will continue working in order to give you the best service every time you visit your house Hampton Inn By Hilton San Juan del Rio.

We would be glad to have you here next time you visit San Juan del Rio

We love having you here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton San Juan Del Rio

Address: Av. Central 239 esq. Calle 8 Pte, San Juan del Rio 76802, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > San Juan del Rio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in San Juan del Rio
Price Range: £46 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn by Hilton San Juan Del Rio 3*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to our Hampton Inn by Hilton San Juan Del Rio hotel. Boasting an ideal location in the historic and cultural state of Queretaro, our friendly and inviting Hampton Inn by Hilton San Juan Del Rio hotel offers easy access to the most important industrial parks in the state. Situated just one hour from Mexico City, 35 minutes from Queretaro and 15 minutes from Tequisquiapan, our convenient San Juan Del Rio hotel is just five minutes from the many attractions of historical downtown. Discover stunning architecture including the Sagrado Corazon Temple and the 18th century parish, or simply relax and unwind at one of the restaurants and local cafes. Our Hampton Inn by Hilton San Juan Del Rio hotel has everything you need to enjoy your time away from home. Start your day right with Hampton's free hot breakfast and even if you're in a rush, grab one of our free Hampton On the Run™ Breakfast Bags, available Monday through Friday. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn By Hilton San Juan Del Rio Queretaro, Mexico

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