We were quite looking forward to some luxury after a few days of travelling so 'treated ourselves' to a night in a Holiday Inn. The Junior suite was the same price as a standard room so there was no problem in making a room choice. However, we were quite disappointed when we arrived & saw the room. It's a) not up to what we know as Holiday Inn & b) looked absolutely nothing like the pictures on the website. In reality "Junior Suite" meant a room with a sofa & when we peered into a standard room, that would have sufficed if it cost less.
The room did grow on us as we got over the initial disappointment. And it was actually quite grand with the marble floor (although tired, despite appearing to have recently had a refresh) and huge bathroom (but in need of renovation). The aircon was freezing or nothing but other than that it was quite comfortable. The pool area was nice and a view of palm trees around it from our room was lovely.
There is a car park at the back of the hotel which is accessed from the side street to the left (as you look at the front). Once you have parked there is a way into the the hotel from the car park by foot.
Service wasn't good. The staff were polite but soulless. We had breakfast included which was OK - not much choice but adequate.
The hotel (and the whole town) felt a little like it once was something with status that is now lost and indeed, we found out from a local that 20 years ago it was stripped of its tax-free status and accompanying wealth by an agreement with the USA. Now it's the government's and seemingly many unhappy people's home.
Overall we enjoyed a comfortable stay but it was still disappointing compared to what we were expecting. That said, it's probably one of the best options in this city.
- Official Description (provided by the hotel):
- Chetumal's capital hotel. Where your comfort is our priority. ... more less
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