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“Great Stay. Close to everything Tuxtla has to offer”

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Holiday Inn Express Tuxtla Gutierrez La Marimba
Ranked #4 of 33 Hotels in Tuxtla Gutierrez
Certificate of Excellence
GreenLeadersSilver level
California
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Great Stay. Close to everything Tuxtla has to offer”
Reviewed 17 June 2014

We stayed three nights here. The hotel is close to everything Tuxtla has to offer. The staff is professional and friendly. The property is new so everything is fresh and in great condition. The breakfast buffet was excellent. We would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelJunkySoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, General Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 19 June 2014
Dear Guest,

Thank you for taking the time to share your comments. Our team will be proud to hear that you found our service excellent!!
We hope see you soon in this your “home away from home”

Kindly,
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154 reviews from our community

Traveller rating
    92
    44
    15
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
San Miguel de Allende
Level Contributor
132 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 29 May 2014

We stayed two nights at this comfortable hotel with great views and good AC and all amenities. Our rooms was spacious and clean. We got excellent sleep and a free breakfast with plenty of options. Free parking was another benefit.
We recommend this hotel for business and tourist travelers!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neelokb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, General Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 1 June 2014
Dear Guest

We greatly appreciate the time spent in your kind feedback, which fills us with pride and commitment to continue providing our best service every day.
Was a pleasure that our facilities would have been useful for you!

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 January 2014 via mobile

The hotel is situated not far from the center. We were not sightseeing in this city and had a car so for us it was ideal. The hotel has a garage for free which is an asset. The rooms are clean and spacious and the beds are very comfortable. I can say that this was one of the two best hotels we stayed at during our trip from Mexico City to Playa del Carmen. The breakfast is decent but I would not say extraordinary. Bear in mind that in Mexico a continental breakfast means fruits, juice, coffee or tea and maybe a toast with butter but nothing else. The buffet breakfast of this hotel includes a continental breakfast but also English breakfast (Mexican style) with eggs, beans, ham, etc.

We were lucky with a receptionist who spoke English and was extremely helpful. He even gave us a good tip for dinner. Thank you! I say this because although very friendly, not all hotels have personnel who speaks English.

I can really recommend this hotel. Please note it is different from the Holiday Inn Hotel which you will find further away from the center. If you enter the city coming from Oaxaca, you will first see the Holiday Inn Hotel which indeed has a noisy bar within the hotel. As we made the mistake to first stop at that hotel, my heart sank when I heard the music. Holiday Inn Express is not next to a bar or disco (at least not to my knowledge). We had a very quiet and good night there. Have a safe trip!

Stayed December 2013, travelled with family
Helpful?
2 Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, General Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 8 January 2014
Dear Guest,
You are very kind in giving us these comments which fill us with pride and commitment to our guests to maintain and improve the service we provide every day. Thanks for choosing us and enjoyed the services that we have. We are pleased that the recommendations of our Front Desk staff have been useful and that you did not have the language barrier.
We hope to see you soon on this your home Holiday Inn Express Tuxtla Gutierrez La Marimba.
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Wellington
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 December 2013

We stayed here for two nights in December 2013. The hotel is very well located just two blocks from the Plaza de la Marimba and surrounded by shops and restaurants. Even though it´s on the main road there was no noise. The staff were very friendly. The rooms were clean, beds comfortable, and the bathroom had all the usual facilities. The breakfast was ok, but the selection could be broader. We will certainly stay here again.

  • Stayed December 2013, travelled with family
    • Value
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    • Service
Helpful?
Thank KiwiViajero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, General Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 4 January 2014
Dear Guest,

We are very excited that the hosting experience with us has been excellent and our location has been convinient for you to visit the atractions of this beautiful city of Tuxtla Gutietrrez.

Thak you!
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Cancun, Mexico
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 December 2013

Only a few years old and in good condition. Free breakfast included with hot items as well as the regular continental. On the main drag and walking distance to Marimba Park--a must see--and lots of restaurants. Front desk staff could smile more and could use some customer service training.

Room was clean and kept clean by the great maid. I highly recommend it.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimincancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, General Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 4 January 2014
Dear Guest,

We appreciate your comments about your stay in our hotel. Celebrate that you for visiting our famous Marimba Park and your experience in the city has been a success.

Thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
233 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 409 helpful votes
Reviewed 3 June 2013

I stayed at this hotel twice. Each time, on the day I checked the cleaning woman would come in my room to leave a note with her name and saying she hoped the cleaning service was to my liking. That would be ok, but when you go into someone's room, the same day they check in and leave a note, they might also check to see whether anything is missing in the room. The second time I checked in, there were no water bottles in my room. it is not safe to drink the tap water, so hotels usually give free water. Since I had stayed here before, i knew the rooms were supposed to have two water bottles. However, the cleaning went into my room on the day checked in and left her note and didn't put water bottles in my room. Personally I find it a bit strange that on the day I checked in they would go into my room, as that doesn't seem to be the standard thing to do unless one is in a hotel that has twice daily housekeeping which this hotel doesn't. I tipped anyway as I believe most cleaning women are poorly paid, but I thought the leaving notes or envelopes with their names was unusual.

Nevertheless, I would stay here again as it was a convenient location, fairly clean and had a small gym. Although the air conditioning is not turned on in the gym all the time. When you go workout, you have to ask them to turn it.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sigulda158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro L, Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 30 August 2013
Google Translation
Estimado huesped,
Reciba usted una sincera disculpa y le comento que agradezcemos en demasia sus comentarios, los cuales nos conducen a valorar y replantear los proresos de limpieza, supervision y productos que utilizamos en la sanitizacion de las habitaciones. todo esto en pro de corregir esta oportunidad y mejorar nuestra calidad de servcicio.
¡Sinceramente!
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New York
Level Contributor
90 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 March 2013

There was a mix-up with the booking, which we had done on-line, and the very polite person at the desk was trying to explain it to me when a tremendous blast of music began. I asked if he could turn the music down, but it turned out to be a live band in the next room. That was fine and it was fun to see the private party celebrating a birthday. I had specified in my booking that we had to have a window that opens, and that was impossible -- the windows were fixed. Tuxtla Gutierrez is extremely spread out, and we knew that trying to find another place would not be worth the trouble for one night. We had a hard time sleeping because we like fresh air coming into the room, and indeed it was a fine spring night. Other than that, the room was large, clean, with two double beds, big towels. American-style. We got a taxi early the next morning to the Tuxtla airport, which is inexplicably about 20 miles away, with very little habitation in between. I recommend traveling through Chiapa de Corzo instead of Tuxtla; it's a much nicer city.

Room Tip: Impressive views from the higher floors.
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arleneNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Tuxtla Gutierrez La Marimba, responded to this review, 11 April 2013
Dear arleneNewYork,

Thank you for your comments regarding our property. It is good to know that you found our rooms to be comfortable for your needs. However, I apologize for the issues you experienced with the staff and noise levels. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thank you and my apologies for the inconvenience.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
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Additional Information about Holiday Inn Express Tuxtla Gutierrez La Marimba

Property: Holiday Inn Express Tuxtla Gutierrez La Marimba
Address: Av Central Poniente 1254, Tuxtla Gutierrez 29000, Mexico
Phone Number:
Region: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Tuxtla Gutierrez
#2 Green Hotel in Tuxtla Gutierrez
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Tuxtla Gutierrez La Marimba 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Tuxtla Gutierrez La Marimba Mexico - Chiapas

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