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“Great location, bad management”
Review of Watermark

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Watermark
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, bad management”
Reviewed 1 August 2014

This place is like a restaurant with a great view but mediocre food and service, because they know people will keep coming back for the view. The management is indifferent, inflexible and just plain rude. Especially the property manager Anny really needs an attitude adjustment, it's as if they're doing you a favor by letting you stay there! The location is great, but at around $200 a night there's gotta be a plenty of comparable alternatives with a more professional management.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank OguzE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

First of all,

Is exactly 13 minutes from Puerto Plata airport Friendly and charming staff,

Always a warm welcome, excellent location and fantastic apartments all with the ocean view.

I rating this place three time excellent

Room Tip: All are the same and comfortable rooms.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ettore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 May 2014 via mobile

The watermark allowed me to "negotiate" the price all the way from $250 to $200 for a two bedroom in May (low season). At first the marble floors and white bed sheets made the place look like a first class luxury condo, but upon closer inspection it wasn't all it was cracked up to be. For a "luxury condo" the fixtures are in poor condition with a shower that doesn't work and a kitchen sink that sprays all over the counter it cannot be called modern. The pool looks luxurious but the 1/2 filled hot tub that doesn't heat, there is large hole in the cement with a pipe sticking out, and the lack of pool lighting really make it a "guilded" establishment.

When maintenance came knocking to fix our air conditioning that failed to cool our room for 3 days in a row I then noticed that the peep hole was turned in so that outsiders could see in but I could not see out.

One could call this condo above average for the area, but not luxury condo. If the price reflected the condition I might be able to recommend it, but not at $200/night.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Cessna4735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 April 2014

Watermark literally is the prime location in Cabarete. Cabarete is a small town that you can literally walk from one end to the other. Watermark was in the center of it all. From the condo you can view kite-surfers and hear the waves of the ocean perfectly. Cabarete is perfect for those who like hot weather .The staff is also very friendly. The price is also good for what you get. The condo needs some maintenance especially near the pool but nothing to dampen your stay. There is no restaurant on site but there is a corridor of restaurants and cafés nearby like Vacabar next door. Also WIFI was only intermittent and very slow. We were only there for four days because we went to another place nearby that we wanted to stay for a few days too.We definitely recommend Watermark for families.

Room Tip: First floors for families with small children better access to pool and the beach
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Auri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 March 2014

Loved our top floor apt! The balcony and view was the best part.. Kitchen was amazing and spacious, comfy beds, 2 bed/2bath worked out well.. Some maintenance on the property can be had near pool area and within the apts but nothing to dampen your stay.. Rooftop jacuzzi and beds are great to laze around in also. Next door to Mojito Bar Restaurant which has the best breakfast/fresh juices and lunch for super cheap..Thoroughly enjoyed!

Room Tip: top floor has best view and largest balcony! ground floor has direct pool/beach access.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LFNYC13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
232 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
Reviewed 3 March 2014

First of all, if you are lucky enough to spend time at the Watermark, you are blessed. It is gorgeous with glass walls looking out onto spectacular scenery and a frenzy of kite boarding. All you have to do is melt into the good looking lounges on the wide, deep verandas and settle into total bliss. The staff is lovely and very helpful (more later). Some tweeks to make you experience better. They do have hair dryers but the 220 wattage does not fit the 110 outlets, so bring adapters or your own American voltage hair dryer. Bring shower thongs as the lovely marble floors are slippery when wet. We only managed to get one faint, spanish TV channel. Bring rubber door stoppers as the beautiful breezes traveling though the apartment will slam shut any door left open. We jammed magazines under the doors, but not a very elegant solution. Watch out if you are tall and leave interior windows open; ugly sharp corners will leave a nasty gash on your precious skull. Bring a little clothes line you could string across your balconey so that you can dry of your bathing suit and wet clothes. Their is a nice outdoor show and hose for rinsing sand off. There is no restaurant on site but we give VERY HIGH MARKS to Vacabar and Kite Club Cafe which are steps away on the right and left. Also bring a hoodie and spend sometime at night sitting up on the roof stargazing; either from the hot tub (lukewarm) or the chaises up there. WIFI was only intermittent and very slow, so you should bring your own WIFI or ethernet cable. The inside of these apartments are HUGE, baths are huge. Our joy was to sleep with the balconey doors wide open to let the sounds of the ocean rock us to sleep each night. Balconeys are huge and adjoining, so respect your neighbors privacy and noise tolerance in the early morning or late night. There are guards around the property at night, so it seemed quite safe.
Water was tepid the whole time and there are outages, but that is life in the DR, so deal with it. Now to the staff ...Patricia at the front desk was (filling in for Andie) and was on-the-spot accomodating and intrepid when I stupidly left my passport in a cab and did not realize it for a day and a half. Patricia tracked down Tony Tavarez (cab driver) who brought back my passport and an envelope full of cash in the same folder just as soon as he was able. On Sunday I awoke to find our JetBlue flights had been cancelled; Patricia stayed on the phone for 40 minutes to put me thru on a land line to JB and get us rebooked that day out of Santiago. She roused Tony Taverez on very short notice to drive us the 1.5 hours over the mountains to Santiago to make an early afternoon flight (otherwise we could not be rebooked for five days by JB). Tony drove like crazy over the mountains on a rainy morning to get us there on time and we are SO GRATEFUL!! I will post photos when I get sorted out, just wanted to be sure to thank Patrizcia and Tony for gallantry above and beyond the call of duty.

Room Tip: all apartments are the same. Higher floors have better views. Lower flowers are better for children...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leafpeeper98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 January 2014

We originally booked a hotel room a block down the street (Kite Beach Hotel), but for reasons you can read in my review of that hotel I walked out of that place ... fortunately with a plan "B", because I remembered reading about the Watermark hotel on Tripadvisor when we passed it earlier, so I drove over and thought it's worth trying to get a room as walk-in - best choice ever! It's entrance hall is very modern with lots of glass and doesn't feel like a hotel reception - more like a real estate agency, so I first was skeptical if we could afford a night at this place ... but sure enough the night was only 20$ more than what we would have paid for the room at the other place and here we had an entire condominium for us!!! Elevator, kitchen with all you need, dining area, comfy couch/TV area, Wifi, 2 bedrooms (one double bed, two singles), each bedroom with its own bathroom, decor was modern and stylish, nice balcony with comfy furniture - view out to the ocean and pool area. The roof deck has 2 jacuzzis and a wonderful 360 degree view of the ocean one way and jungle the other way. The staff was very nice ... a pitty we could stay only one night!

Room Tip: We like privacy, so I was happy that we didn't have one of the two top-floor condos, because peo...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Danibaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Watermark

Property: Watermark
Address: Cabarete, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #26 of 44 Speciality Lodging in Cabarete
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Watermark 4*
Number of rooms: 8
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