My boyfriend and I stayed at the Surf break lodge in Encuentro for a week this February. We booked it because it was a good deal, and I had checked the property out and the location was perfect. Upon arrival, Veronika had 'forgotten' that we were coming, even though we had been in email contact, AND I had come the day prior to talk to her and check out the lodge. We were put in a smaller room for the first night (which we didn't mind) then moved to the penthouse the next day. When boyfriend and I were unpacking our bags in the penthouse, she came into our room and chastised us for leaving the room a mess, even though we were in the midst of unpacking. She never bothered to check us in, and we had to try and track her down to get keys, internet password, ask about the protocol with the gate and the 2 killer dogs, and other information about the area. On our 2nd night there, we hosted my parents for dinner, and one of Veronika's dog bit my dad. Luckily, the bite was not too bad, but it was very scary. After we had been there a few nights, my boyfriends starting getting really bad bites on his legs and arms. We found out they were bed bugs, and pulled apart the room and found bed bug eggs, shells and blood from previous guests and bites. When we told Veronika about the bed bugs she did NOTHING to help us other than to offer a cold water washing machine and no soap. Bed bugs are a very serious issue, and require 100+ degree washing and drying, buying a new mattress AND fumigating. We were obviously quite upset, as it was going to take us 3 days out of our holiday to launder all of our belongings (not to mention all of our backpacks, books etc that had to be put in black garbage bags and put out in the sun for 3 days). Not once did she offer to get us a taxi to the laundromat, pay for the laundry, or apologize. She got mad at me and tried to kick us out for having the audacity to ask her to move us to a new room, free of bed bugs, and to buy some laundry soap. During this ordeal, her dog attacked my boyfriend, and again, no apology from Veronika. The day that we left, she had already booked someone into the bedbug infested room the day that we were leaving. While the hotel is lovely, she does not have the sense of mind to run a place like that, and her dogs could seriously harm someone, especially a child. I would not recommend this place to anyone.
- Official Description (provided by the hotel):
- Surfbreak Cabarete Bed&Breakfast, a nature and adventure-inspired vacation property, is tucked into the tropical beauty of the Encuentro Beach surfing area, just 5 minutes by car from Cabarete and 15 minutes from Puerto Plata International Airport. Relax in the amazing tropical gardens surrounding the pools... do yoga in the fantastic yoga studio, cook your own meal in our communal kitchen, or take a short walk to the unspoiled Encuentro Beach for a surfing session or just for a walk. Accommodations on the two properties are roomy, rustically and artistically designed and each type offers a bathroom with shower, small fridge, large fan and maid service. Additional room options include Air Conditioning and a Kitchenette with cooking/eating utensils. The benefits of yoga on surfing are numerous and surfing is known to be great for the soul! Not every Yogi is a surfer, or vice versa, but what both share in common is a respect for the beauty and simplicity of nature... which you will find in abundance here. Surfbreak Cabarete hosts singles, couples, families and friends who want to enjoy this, each other and an array of adventure and sport activities Cabarete and the surrounding area has to offers. ... more less
- Reservation Options:
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