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“A different experience”

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Coconut Palms Resort
Ranked #15 of 20 Hotels in Cabarete
Thorofare, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A different experience”
3 of 5 bubbles Reviewed 26 November 2013

We travel often in timeshares and are used to comfortable quarters. This one was just OK. Luckily I had read some reviews and called ahead of time to request air conditioning (it's only in the bedrooms) and a quiet spot. Even so, we heard dogs barking all night (we were told they are guard dogs for the next door property).
We did not rent a car and called the resort to request a taxi. "Chero" showed up at the airport with a pink card. This was awesome since there were at least 30 drivers with white cards.
Be careful of the front door to the timeshare. Both my husband and I got our fingers caught several times.

I brought my own pillow and was very glad that I did. Theirs are flat and musty.
We didn't see any roaches, but small ants are everywhere. Be meticulous about leaving food around.

We took 2 excursions and enjoyed both. One was to the caves and the other was the Puerta Plata all day trip. The latter was interesting. Going to the caves is not for those out of shape or
disabled. It is a long steep climb into the caves, but worth it.

Bring pepto bismol! Many of us at the resort got sick even with meticulous washing of the food and brushing our teeth with bottled water. Make your ice cubes with bottled water too!

Our cell phones only worked in town (verizon). One night our son tried to call twice which, in our family, is the distress signal. I called the desk and they promptly called his number and patched us through. They were very helpful.

The massages by Mariana were fabulous! She is right on site and they are $25 each or 5 for $100. Be careful about your time. My appts did get mixed up and the resort did not really care.

The kitchen is adequate. There are no measuring devices or spices.

This is more of an adventurous place, not luxurious. If you lower your expectations, you can enjoy the people of the DR (we tried to meet and talk with as many as possible) and hang by the pool for happy hour. We did not go out at night.

The resort's beach is a 15 min walk, BUT the road is paved in some sections and dirt/rock in others.
We enjoyed the wind surfing at Cabarete beach. Just keep saying "no" to the peddlers.

Room Tip: Call ahead fir air conditioning.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

This is a lovely property with some rooms with ocean front views.
A 3 star hotel which in Mexico is equivalent to a 2 hotel.
The food is good and the service is good, but a little pricey.
The pool is large and warm.
For a remote location it is not very quiet. The cows and the roosters in the morning would wake me up. It did not seem to bother my brother.
Often there is gun fire at night from local house robberies.
The property it self is very safe and there is no danger of petty theft.
They are not putting any money into fixing the place up, so there are some leaking, mechanical problems. They allow cabs to camp at the door step, and they gouge the guests as much as they can, because they want you captive, for the fist couple of days in order to sell a time share.
There are shared taxis right out front on the highway and for about $1.25 you can get to Cabarete or Sosua. Tuesdays to Fridays there is a free shuttle to Cabarete.
There is a local store with in walking distance, with a little selection of necessities.
They do not serve drinks pool side and I find happy hour is too sugary and pricey for me. I keep a selection in the fridge.
The beach is very nice but you have to be careful, often there is a strong under tow.
I prefer the beaches in Sosua.
If you are at the beaches on Sundays then that is Dominican day, which is ok if you are looking for adventure, every Dominican comes from miles around to hit the beaches that day.
They have a bartender there that will hit on your wife and young daughter, and a local that will try and kiss your husband.
Often locals show up with out a member ship and take over the pool area.
The recommended activities are good with exception to the fish fry. It is all can eat on Wednesdays, and the fried fish is very good but for a select few, often the owner tries pass off shark filet instead, because it is cheaper.
There is plenty of wild life there, the rats are called Dominican squirrels, the cock roaches greeters, just check your bag before you leave you might take a friend home with you.

Room Tip: The central rooms have the best view
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank thefactotum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gonzales, Louisiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 6 September 2013

Do not leave until you check your credit card.......I have personal experience with charges neither my husband are I didn't make.......I have been trying since I got home to get help with this and have received no help at all

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank becboo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cabarete hotels

Oshawa
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 28 June 2013

If you are looking for a 5 star resort …. This is not your hotel… but if u are looking for a simple place with a kitchen where u will not be bothered… let me introduce u to the palm…this is an outdated resort looks to be mid 80’s in design…and no there is no air conditioner and yes u have to turn on the hot water tank…but I like the layed back atmosphere of the hotel…I would not recommend a meal plan cause u can go into town and eat for about 200p (around $5) ….we also ended up at the grocery store and purchased 500p of food and had BLT’s and sandwiches for a few days…during the day we grabbed a Wawa for 25p and it would run us into either Calibrate or Sousa for the day…Wawa’s only run during the daytime and yes u will have to share the ride with 5-10 people but it only takes about 10min….if you are appose to local transportation u can grab a cab at the hotel or at the side of the road… to get to either town. the beach by the hotel is rocky and mostly used for surfing….but there is one advantage u will not get bugged by people trying to sell u anything at the hotel beach and u can get a drink if u want. You want a great beach head over to the Lazy Dog in Cabarete
I did find a few bugs and lizards but nothing I have not seen in other tropical countries I have visited….the staff does not run around looking for tips…Vince serves great drinks in the evening..in general I liked the hotel and the people I met there were great. I found it clean but not sterol….

Room Tip: we stayed on the second floor and I am not sure if any of the rooms have AC but we did not find it n...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mikbryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edmonton
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 19 May 2013

My 26 year old daughter and her boyfriend stayed at this resort and said that it was nice for Dominican Republic standards. They enjoyed the pools and the big rooms. However one night they sat on coconut palms beach and waited for the sun to set. No one else was on the beach. Some thing very serious happened and it was extremely traumatic for them. As a result of this terrible experience they will never go back to the Dominican republic. After the event occurred they went to the staff at Coconut Palms resort to report it and the front staff wouldn't even get off the phone. They asked for it to be reported to the police and nothing was ever done. I am writing this not to scare people away, but to caution people so that this terrible thing will not happen to anyone else.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank margEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 14 May 2013

This resort is not very large. The ground surrounding the resort is next to nothing. The resort is surrounded by a small village and small farms and they each can be reached by walking less than 200 ft. from any side or back exit of the resort. The road from the entrance to the reception lobby is the world’s worst. It is unpaved, full of large rocks, potholes …you name it. The resort is located between two small towns about five miles in either direction. A very nice supermarket (and fairly large) was located in the one town to its north (Sosua). The resort provides only one gallon of water in your unit upon arrival. After that you are on your own. Their water is not recommended for drinking. The resort has only one small restaurant. We ate only once at this restaurant. The food was well prepared and the prices on the menu were reasonable (avg. dinner price approx. $18). The selections offered on the menu were standard and adequate. A minimart was located approximately 1/3 mile from the resort reception area. The prices at this minimart were reasonable. Also bottled watered was available at a reasonable price.
The resort structure and furnishing was of a Spanish theme. The furniture, looking somewhat ancient, was adequate in terms of comfort and accommodations. However, the plumbing fixtures in the shower and the wash basin were outdated in design and signs of rust were noticeable. The water pressure in the shower was low and the shower head design and location combined with the low pressure made for ineffective operation and lengthy showers in order to get clean. We were located on the top floor (3rd). The resort did not have elevators. The lack of this feature gives evidence of the age of the resort. This also translated into the requirement of its guests (located on the 2nd & 3rd floors) needing to be somewhat physically fit.
Housekeeping was provided on a daily basis. The rooms were well kept for the most part. Initially we had a minor problem with ants on the floor of our kitchen. After spraying with some insecticide (which we purchased on our own) the problem was resolved. Most of the staff was friendly and courteous, but was a little lackadaisical in responding to a few of our concerns.
The resort had only one swimming pool. The nearest beach (Encuentro Beach) could be reached via a 15 min. walk. The resort provided free shuttle service but it was only available around every two hrs. This beach was very isolated, quiet, had very little activity and had very few visitors. It was clean and well kept. Because of its rough waves it was popular for surfing but not so popular for swimming. The resort does not have a fitness facility.
Newly arriving guest which arrive via rental car should be aware of locals posing as resort staff and who will approach your car and insist on guiding you from the resort entrance to its reception area. Once there they will try to help you with your luggage and, using ominous suggestive body language, they wait for you to give them a generous tip. Note that there is a road that goes directly from the entrance to the reception area, however the deceiving locals will insist that the route they use, which goes thru a village surrounding the resort, is the quicker and smoother route. Unfortunately we got caught in this scam.
The area and the location are nice especially if you have a car. However we don't anticipate staying at this resort again.

Room Tip: If you don,t like walking up and down steps, choose a room on the first floor.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank CjtBjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bay Ontario
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 21 April 2013 via mobile

I stayed at the coconut palms for one week April 13-20th. There were seven people in our group and we had one two bedroom unit and two one bedroom units side by side. We had units 17,18,19. I was nervous after having seen quite a few negative reviews but I was pleasantly surprised. The number one asset at this hotel is the amazing staff. Everyone was so very helpful and sweet. A special shout out to Luis Almonte the activities coordinator. He is easily the hardest working man at the Palms. Luis went over and above the call of duty by giving us any information we needed, setting up a special surprise for my mom at the beach, taking us to the market to buy fresh fish and setting up excursions. On our last day he even jumped in the pool and joined in on a family volleyball game. One of the staff told us the day after our arrival that we were now a part of the Palms family and Luis really made us feel this way. The units were all clean and well stocked. We had a broken toaster but a replacement was sent within five minutes of reporting it. The housekeeping staff were very thorough and kind. We left a tip everyday (100 pesos) and they did our dishes too. We ate most dinners as a group in our unit so it was very nice not to have to worry about doing dishes on our vacation. The food at the Palm Room was incredible and reasonably priced. Happy hour was very happy with two for one drinks. I suggest the banana mama. The hotel offers a free shuttle into Cabarete often and you can get a ride to the beach if you would like. If you are going to prepare your own meals I suggest going to the grocery store in Sosua. It is well stocked and reasonably priced. Shopping in Cabarete can be somewhat overwhelming as there are many stores within a small area and vendors can be pushy but I did not experience any rudeness when politely saying "no thank you". Just a little advice...the hamburgers, hot dogs and processed cheese at the super market are not like what we have in Canada. Avoid these products and go for the seafood, chicken, fresh eggs and fruit. It is so delicious and fresh and you can really taste the quality. While in town we went to Friends for lunch and it was very good food and run by a French woman. The fresh bread is wonderful and you have to try the fresh frozen lemonade. Some people in my group went deep sea fishing and did not enjoy the experience. It cost approx 50 USD per person and nobody caught anything. The group did enjoy the boat ride in the ocean though. Overall the hotel is quiet, clean and friendly. It was perfect for our family and we hope to go back again soon. There are two beautiful cats that hang around the place that we named Tomas and lupita that don't bother anybody. There were lots of complaints of bugs and rats in the review. In our group of seven there was a large spider in one room one day. One of the staff removed it and assured us it was not dangerous. That's it.
Important points
-turn on the hot water tank in or around the closet.
-you cannot flush toilet paper. It's not that big of a deal. Their plumbing can't handle it.
-stoves are gas. Be careful.
-Luis is the man to see about everything.
-if you have left over food when you leave give it to the staff sothey can feed their families. No sense wasting it.
-there is a scotiabank in Cabarete but not all of our group was able to use their bank cards there. Call your bank and let them know you will be there so they don't shut your card down.
-bring cab money for excursions to the towns. If you use Daniel he is fantastic and will give you a bit of a guided tour. Cabs wait for you at your destination for your return trip.

The biggest down side to staying at the Coconut Palms is that it requires a lot of travelling as it is not directly in town. If you're considering going here just take the plunge and do it.

the Coconut Palm is fantastic as long as you are not too uptight. It could use some updating but overall the atmosphere reminds you that we're in a country with far less money than us. Be kind and tip people, that's how they earn a living!

Stayed April 2013, travelled with family
Helpful?
12 Thank sclermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Palms Resort

Property: Coconut Palms Resort
Address: Vista del Caribe, Cabarete 57000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Cabarete
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coconut Palms Resort 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Coconut Palms Hotel Cabarete
Coconut Palms Cabarete

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