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“Horrible”

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Coral Costa Caribe Resort & Spa
Ranked #3 of 12 Hotels in Juan Dolio
Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible”
Reviewed 13 May 2014

The food is bad.. The rooms are a hot mess.. They are terrible.. The service is so bad.. The night shows are terrible .. It's out side so if it rains u can't be out there.. The breakfast is terrible.. It's really a bad hotel.. There are better hotels in the Dominican replublic..

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brigiitte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 20 May 2014
Dear Guest:
Thank you very much for taking the time to write reviews of their experience.
We deeply regret that our hotel has not been at the level of high expectations and that our services and facilities have not been satisfactory.
We would have liked the opportunity to receive feedback during your stay in order to improve any perception or situation you had during your time with us and assure you a more pleasant stay.
We just want to have another occasion to serve you in the future.
Best regards,
Report response as inappropriate
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Shediac, Canada
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 May 2014

Overall, if you are not too concerned about amenities and want a cheap vacation, this is the place for you. We went as a large group for a friend's wedding in the Capital. We got a good deal on the nightly price so we were not expecting too much. We lost water several times during the week, which was a bit annoying since you would wake up and not be able to take a shower. But we'd go have breakfast or to the beach and the water would come back on. The main pool was small but there was another pool that was more intimate and a bit further away from the bar and restaurants. The beach was small but right next to the resort. There were a lot of rocks and shells in the water and as you walked along the beach. There was a reef where you could go snorkeling for free but the water was always so rough that you couldn't see much. There were some free watersports, we tried the kayaks but they had forgotten to put the drain cap back in so my husband's kayak filled up with water after a few waves and he capsized. He couldn't get the kayak back upright because of all the water inside of it so he had to swim back to shore, pulling it. They eventually came out with a little boat to get the kayak from him. Service was not extraordinary. The housekeeping was friendly and made sure you got extra bottled water if you left them a tip. The buffet restaurant was ok, not a tremendous choice. The Mexican restaurant was awesome ! The Italian and Dominican restaurants were ok. However, if you are a connoisseur of wine, do not drink the wine served at the Italian restaurant. It tasted like a badly made homemade wine. There's a little snack bar that makes pizza, fries and hamburgers. Excellent food, always a line up but they you get through quickly. The bar staff remember you if you give them a tip and are quick to serve. There were a lot of locals at the resort while we were there. The rooms could stand to be updated. We had no problems at the front desk. A piece of advice, make sure your return transportation to the airport is confirmed, the taxis at the hotel are not reliable.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewTraveller03-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 20 May 2014
Dear Guest:
We appreciate that you have shared with us the comments concerning your stay here in Coral Costa Caribe
Thank you very much for giving us the opportunity to serve you and we are happy to know that you enjoy our selection and variety of food in our specialty restaurants. We offering a wide range of high quality food specially prepared for the wide diversity of our guests. We’re sure to offer each of our valued customers some delightful meals with the splendid and desired seasoning of the Caribbean.
Your comments are appreciated; because we are using it’s as opportunities to improve.
Our goal is to have all our guest leave the property completely satisfied and with plans to return.
Thanks for having chosen our hotel and will look forward to serving you again in the near future
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Juan Dolio hotels

Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2014 via mobile

This place was great!! It was the best place in the Dominican republic while Ive been here! It was our first hotel.
Im not gonna go into full detail but just know that they are on dominican time so sometimes you have to wait a few min for service. The people were great and friendly. Drinks ok, food ok. But lots of fun on the premisses . Great pools(2) the beach was ok... Its better in Punta Cana. But we had so much fun. We met lots of nice people from all over the place. No one was stuck up. Everyone wanted to have a great time. Despite the fact that we didnt get our ocean view room that Lina promised us which we did pay for it was ok.. The building that we should have been in had no running water for 3 days the changed our room the first night and it was perfect! Hot water clean room and a working toilet! Thats really all you need. After reading other reviews I knew what to expect! All in all it was a great time and we wanted to return but it was much more expensive when we wanted to book it again. Thanks for everything Costa caribe!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jbsohigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 7 May 2014
Dear Guest:
Thank you for the feedback concerning you recent stays at our hotel
It is always nice to know when we have exceeded the expectation of our valued clients.
Although goal is to have our guest leave the property completely satisfied and with plans to return, again.
We appreciate that you have shared your pleasant experience with us and others travelers on Trip Advisor.
We will be passing your very nice remarks to the members of the management staff, so they can appreciate these flattering comments.
We thank you for having chosen our hotel and will look forward to serving you again in the near future.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth Amboy, New Jersey
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2014 via mobile

Just got back from coral costa caribe. Dissapointed with the place, the pool is way to small, the food options at the buffet are nothing special. The italian, and dominican restaurants were much better. I would say the whole resort needs a renovation. The alchohol options are horrible, very poor quality. The nightly shows are entertaining but not all that good. Save your money and go elsewhere.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bobbygreeneyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 7 May 2014
Dear Guest:
Thank you for the time dedicated to share with us the comments concerning your stay here in our property.
We also offer you our sincerely apologies, if in any particular manner you felt uncomfortable with our facilities and services.
In regarding your comments, we would like to inform you that we are under a continuous process of improvement to guarantee the satisfaction of our clients.
We ensure a proficient maintenance service in the entire infrastructure of the resort, as indeed we consider of great importance to keep all our rooms facilities and equipment working adequately.
Our main interest is to assure our guests’ satisfaction while on property and to be able to correct any situation.
We just hope have another opportunity to receive you in the future and change the impression that you had in this occasion of our property.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 11 April 2014 via mobile

Disgusting! Needs a major upgrade!! The locals are rude, the front desk staff is not friendly and the pool is supper dirty!!!! Never again!!!! The least this place can do is give free wifi to make up for the disappointment....

p.s do not book ocean view (smh)

Stayed April 2014
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 17 April 2014
Dear Client:

We want to thank you for taking the time to write about your experience and giving us an opportunity to evaluate our performance as a company specializes in the service and hospitality.

We can assure you that our staff works harder every day to improve the services with the intention of meeting the expectations of our appreciated customers. We regret if somehow you felt that our staff did not offer you the attention you expected.

We also want to clarify that our maintenance staff cleans our pools with the special products every day.

We would like to have the occasion of receiving you, again in the future; with the intention of improving the impression you have of our Hotel.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shallow Lake
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014 via mobile

First of all don't believe everything read on the reviews. This resort is located right on the ocean. Best view ever, people are nice, drink are good, food is not what you get at home but really people. It's good. Honestly. The Itilian restaurant and Mexican restaurant are great. The Pizza Hut is excellent. Tip these people they will serve you first, they remember who tip and who doesn't. The only thing I can say is that the visitors that have an English language barrier and don't understand basic spanish should be a bit more polite to these people who are working on this resort or any for that matter. We met up with another couple and there son, who my sons ages 15 and 11 and had a great time. No problems, Juan, Felix, Hosea, Carlos (ps great lemon tarts) :) keep up the great work we will be returning my friends. The construction boys keep up those smiles. We have been to 5 different resorts in the Dominican Republic 4 resorts have been wonderful and the one resort that was not was a 5 plus star in Punta Cana at the Bahia Principle. These people don't make much of a monthly income and work for it, the least thing visitors can do is treat them properly and give a little tip every once in a while. Sure some of the room had problems with there doors and locks but be polite and patient and they will rectify the situation. Our room was clean, no bugs and decently cleaned everyday, no problems with water, towels, toilet paper, toilets flushing....etc.... Excellent trip for an excellent family vacation. Hopefully see you next year.

Stayed March 2014
Helpful?
3 Thank Shane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 11 April 2014
Dear Guest:
Thank you very much for your kind words and sharing with us the experience of your recent stay in Coral Costa Caribe Hotel.
Our main goal is that all our guest leave this resort completely satisfied and with plans to return.
We appreciate and value every feedback from our guests and constantly use them to continue to improve our services and facilities.
Thank you for mentioning our staff with their friendly and attentive service made your stay more pleasant.
We thank you for having chosen our hotel and will look forward to welcome again in the near future.

Very cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 April 2014 via mobile

But not 4* as says Internet. May be when it was under Hilton brand so it was about 4*, but not now.
Hotel is good.
Service is not so good.
Beach is the best in Juan Dolio as our friends says. They was in hotels near by.
There are Russian speaking tour managers in hotel: Marina from ICS Group and Stepan from Coral Travel. They have a BEST prices for tours - ask only him for it.
If you don't like your room - don't be hestite, ask for another room.
Food is about 3* hotels, service in restaurant is about 3* too. Don't wait good service.

Stayed March 2014, travelled with family
Helpful?
Thank Ilya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betzaida N, Asistente de Gerencia at Coral Costa Caribe Resort & Spa, responded to this review, 17 April 2014
Dear Guest:
Thank you for taking the time to write your valuable comments regarding your stay at our property and for giving us the opportunity to evaluate our performance.
In our hotel we strive to offer every guest an excellent service, guaranteeing this way the satisfaction of their stay and we are continuously working on improving all our areas so that our facilities have the comfort level that our clients deserve.
We just hope you give us another opportunity to welcoming you to our property.
Very cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coral Costa Caribe Resort & Spa

Property: Coral Costa Caribe Resort & Spa
Address: Calle Principal km 55, Juan Dolio, Dominican Republic
Region: Caribbean > Dominican Republic > San Pedro de Macoris Province > Juan Dolio
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Juan Dolio
#2 Top resorts Hotel in Juan Dolio
#2 Spa Hotel in Juan Dolio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coral Costa Caribe Resort & Spa 3*
Number of rooms: 416
Official Description (provided by the hotel):
Overlooking the warm ocean waters of the Caribbean, enjoy a limitless family-oriented vacation experience. There are fun-filled activities under the sun for all. Our activities program includes water sports and one of the best white sand and boundless turquoise water beaches. Savor an outburst of flavors with a signature Caribbean flavor. These are just some of the ways in which you will keep busy during your stay at Coral Costa Caribe. The warmth of our staff is best expressed by the careful attention given to every small detail. Cradle yourself in the midst of its lush vegetation covered by impeccable tropical gardens surrounded by tropical flowers and trees. Seek refuge in one of our comfortable guest rooms; the heart and soul of the destination is embodied in its decor. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Coral Costa Caribe Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Coral Costa Caribe Resort, Spa And Casino
Coral Costa Caribe Hotel Juan Dolio
Hilton International Juan Dolio
Costa Caribe Coral Hilton
Coral Costa Caribe Resort & Spa Dominican Republic/Juan Dolio

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