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“Some of the best people I know”
Review of Hartley Bay Marina

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Hartley Bay Marina
Reviewed 26 December 2013

We've been going to the marina for years. The family and staff are great and making sure everyone has a great and safe experience is of utmost importance to them. All questions are answered and they will guide you to make sure you know where to go on this extensive and remote river system. The people there work hard and long hours to enable us to be playing. Keep it up everyone!

  • Stayed: August 2013, travelled with family
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2  Thank Marc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 27 of 27 reviews

Reviewed 3 September 2013

I went with my wife for a canoe week in the French River Delta in August 2013. The staff was very helpful, friendly and answered each of my 200 questions with endurance. Even my dog got some cookies for free from the boat house staff. Considering it is a monopole business as the access point for the Delta i didn't find the pricing too hefty. They took well care of my car while is was canoeing and even made a nice start and finish photo from me and my wife. The French River Delta is an amazing and beautiful place and the Hartley Bay Marina is a good start into the vacation! We'll come again.

  • Stayed: August 2013, travelled with family
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3  Thank Ingo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

This is a top notch marina! The service is always quick and friendly. We are regularly impressed by the staff's knowledge and excellent customer service. There is everything you need to get going on the water and all the assistance you could dream of. The Palmer family is a resourceful one and always willing to go the extra mile for their customer.My husband, my children and I look forward to many more trips on the water via the Hartley Bay Marina!

  • Stayed: July 2013, travelled with family
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2  Thank Sylvie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

I am terribly disappointed in the hartley bay marina's customer service and completely unprofessional interactions with me as a customer. I was there a couple of years ago and had also found that the staff spoke to me in a very rude and condescending manner. I told myself the owner was just having a bad day and went on to have a good weekend in the beautiful french river.
Coming back this year with friends after a parking misunderstanding involving someone else's truck being confused with my own, I was shocked at how I was spoken to in a totally unacceptable manner by the owner once again. I politely told him that there was no need for him to get angry at me. Then once inside to register I told the cashier that I thought it was really wrong to be talking to a customer the way I had been spoken to, he became extremely rude and defensive and said "well we can end this transaction right now"!!!
Wow! I have never been treated like this and were it not for being a planned trip with friends I would have turned around and left right there! I was also over charged by one night upon leaving but chose to just cut my losses and leave in order to avoid another confrontation.
In my opinion, these people do not deserve to be running a business if they continue to treat their customers that way, and stongly suggest others in finding somewhere else to enjoy the french river. It's a shame because I enjoy the area but I can say that I will definitely NEVER GO BACK to the Hartley bay marina.

  • Stayed: July 2013, travelled with friends
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11  Thank nick h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HartleyBayMarina, Guest Relations Manager at Hartley Bay Marina, responded to this reviewResponded 1 August 2013

We're sorry that your experience through our marina was not a great one. Providing friendly and courteous service is high on our list of priorities however we have rules and policies in place to ensure the safety of all persons and vehicles on our property and unfortunately we have to enforce them from time to time. We thank you for your feedback.

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Reviewed 4 July 2013

I have been using the Palmers Marina for years to get to our family retreat on the French River. Prompt service both launching our boat and pulling it out and they always make the hassle of transferring stuff from our car to our boat a breeze. Also great for gas, water, and ice all week long. They also fixed my trailer for me while I was boating for the week. Saved me a day trip into Sudbury and fixing, more time to speed with the family. It's is a great family run resort.

  • Stayed: July 2013, travelled with family
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5  Thank iprint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

If you are looking for a great place to fish,swim and have a BBQ while enjoying the beautiful view of the French River, this is the place! Cabins are clean,well maintained and very comfortable.The staff are all friendly and very informative, they make you feel part of the family. Marina staff are quick with all your fuel,bait ,etc. needs and there is plenty of dock space for your boat. Summer time wild blueberries are everywhere, can't beat the taste of wild blueberries. Great fishing all around bass, pike, pickerel etc. Nice place to relax for a couple days,even a week, don't forget your camera,it's worth the visit to Hartley Bay House and Marina.

  • Stayed: June 2013, travelled with family
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4  Thank TorontoFishon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2013

If you are looking for Canadian water adventure, this is your starting point! The marina offers full service for boat launch, canoe rentals and a few housekeeping (rustic) cottages. We launched two boats and had them fueled and ready to go in no time. Staff is most friendly and knowledgable of the entire area. The marina is a close distance to the Ontario French River Provincial Park and can provide maps, camp permits and some snacks provided. If you are going on a multi-day trip, need to pack in your own food as no grocery service available.

  • Stayed: August 2012, travelled with family
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2  Thank jnwill01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hartley Bay Marina

Address: 2870 Hartley Bay Rd, French River, Ontario P0M 1A0, Canada
Region: Canada > Ontario > Northeastern Ontario > French River
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #7 of 19 Speciality Lodging in French River
Price Range: £73 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Official Description (provided by the hotel):
Get More out of Your Outdoors through Hartley Bay Marina. Stay in our traditional fishermen style cottages or access the French River Delta and Provincial Park with our secure parking and launching facilities. Fish, paddle, camp, explore or just relax!! Experience the French River the way you would like with all of the amenities a full service marina can offer. New this year!! Learn more about the outdoors by joining us on one of our guided experiences. Hope to see you soon! ... more   less 

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