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“Good hotel for what we needed”

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Holiday Inn Express Suites - Malvern
Ranked #1 of 5 Hotels in Malvern
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good hotel for what we needed”
3 of 5 bubbles Reviewed 23 July 2013 via mobile

We needed a clean and easily accessible room off the freeway in our driving family vacation. The front desk attendant in the evening couldn't find our info; but they had a room available so it was fine. Only issue with the room was it was either hot or freezing. Also they did not have a safe in the room which we expected.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smuzzie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review, 12 August 2013
Dear Smuzzie1,

Thank you for taking the time to write us a review regarding your recent stay. I am happy that our location was convenient for your needs. However, I apologize for the inconvenience you may have had with your room's temperature level.

Despite this, I hope the next time you visit Malvern we get the chance to host you again!

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

93 reviews from our community

Traveller rating
    35
    24
    19
    9
    6
See reviews for
38
19
4
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 20 July 2013

My kids discovered them scurrying across both beds as I showered. We took pictures of one and captured it for evidence. Front desk asked to see it, they apologized and did not charge us and I checked out. There weren't bed bugs in the other group members room as far as we know.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penncc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review, 5 August 2013
Dear Penncc,

Thank you for your review regarding your recent stay at the Holiday Inn Express and Suites Malvern, AR. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 18 June 2013

Holiday Inn Express spots are pretty reliable with hopefully few surprises-and this one did not disappoint. I had a long drive up from Houston to pick up my son at Camp Ozark and chose this spot outside of Hot Springs at I 30 Juncture. The Hotel was the perfect spot for a quick one night layover, I can't imagine spending any more time than that though. Its tucked away next to a Walmart-of course and a slew of fast food spots-established quality dine in restaurants are conspicuously absent however. Hotel was clean and friendly and offered the standard complimentary breakfast, all in all a good experience.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kphannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review, 4 July 2013
Dear Kphannon,

Thank you very much for taking the time to share your comments online. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Statesville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 March 2013

My family of 4 firefighters were traveling through and the man at the front desk was totally RUDE and cut me off to tell me the rate was $109.99.....stay at the comfort inn there instead. TOTALLY RUDE service! Should be fired

Room Tip: Stay in Little Rock
See more room tips
  • Stayed March 2013, travelled with family
    • Service
Helpful?
1 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review, 17 April 2013
Dear Amy M,

Thank you for taking the time to post your comments. I am deeply sorry that you were inconvenienced by the service received from our staff. I assure you that this issue will be addressed and I appreciate you letting us know about this unsatisfactory circumstance as the feedback we receive from guests like you enables us to rectify unsatisfactory circumstances.

Again, thank you and my sincerest apologies.

Regards,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, Arkansas
Level Contributor
313 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 23 March 2013 via mobile

Only hotel we could find somewhat near Hot Springs, AR. The location is fair for Hot Springs visit. It's right off a highway that you can hear every truck pass 24 hrs a day. The indoor pool was nice. Smaller pool deck area for parents to seat around. Breakfast was a nice layout of hot and cold items. Hotel inside is nice and newer feeling. Didn't hear any hallway noise and we were right next to the elevator.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trout-Tuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review, 10 April 2013
Dear Trout-Tuff,

Thank you for your comments about our property. I am happy that you found the breakfast served to be at par with your expectations. We appreciate your feedback and your business and we hope to have an opportunity of hosting you again in the future.

Again, many thanks for the candid review.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuscaloosa, AL
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 March 2013

We have stayed in several Holiday Inn Express properties lately and all have been good experiences. We found this property clean, the staff friendly and helpful, and the breakfast comparable to other Express hotels. Finding the hotel through streets that go through a shopping area was a little confusing. They should consider some small directional signs at two intersections, if permitted by local ordinance. We were in Malvern for a funeral and several family members stayed here. All had good experiences.

Room Tip: We stayed in room 304. it was a bit of a walk from the elevator, but not all that burdensome.
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pronoah1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evergreen, Colorado
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 February 2013

I stayed here for a long girls weekend away kind of thing with my sister and mother. I booked online for the pricing. It was very clean inside and out. The room was large and so was the bathroom. I have stayed at many different hotels and I can honestly say I was pleasantly surprised. We all commented on how much we liked it and we will be booking several rooms here for a week in April. We did not have a problem with noise but I always keep the fan running on the unit so I am sure that helped. The breakfast was better than OK and the lady who took care of it all was very funny. They did place a little to much emphasis on their famous cinnamon rolls that were not all that great, but in all fairness they are competing with my moms. Everyone was extremely friendly and helpful with one exception...We did not have house keeping service our room at all during the stay. There were three women staying in one room, it was kept neat and tidy; but we did need fresh towels. However, every time we ask for additional towels we only got ONE. LOL, we finally started asking separately as we needed them. I rated the value as very good simply because it kills me to pay that much per night. Location was rated very good only because it was easy to find yet a little weird trying to get to it the first time. Room Service was rated average due to the towel issue...that really did seem to be an issue with everyone we ask. Everything else was excellent!

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kellidtwenty12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Suites - Malvern

Property: Holiday Inn Express Suites - Malvern
Address: 2660 S Rivercreek Dr, Malvern, AR 72104-8718
Phone Number:
Region: United States > Arkansas > Malvern
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Malvern
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Suites - Malvern 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Newest Hotel in Malvern, Arkansas The Holiday Inn Express Hotel & Suites Malvern is conveniently located for both business and leisure travelers. This new, smoke free hotel, near Hot Springs National Park, is located just off I-30 and US 270. Leisure travelers find our Malvern, AR, hotel's location is very convenient. It is a short drive to nearby attractions like Lake Ouachita State Park or the Tussaud Wax Museum. Hot Springs is an easy day trip since its only 15 miles from our Malvern accommodations. We're even close enough for a day trip to Little Rock (40 miles) to see the Clinton Presidential Library. Corporate travelers appreciate the location of our new Malvern hotel because of the easy access to companies like STIHL Tools, Kohler Industries, ALCOA and Acme Brick. All are within five miles of the hotel. Ouachita Technical College is just one mile away. The Hot Springs Airport (HOT) is 20 miles from our hotel in Malvern. All guests find a friendly and hospitable welcome when they select the new Holiday Inn Express Hotel as their lodging of choice in Malvern, AR. We offer complimentary high-speed, wireless Internet access throughout our hotel near Hot Springs. For relaxation, you try the heated, indoor pool or an invigorating workout in the well-equipped Fitness Center. For your next visit to Arkansas, choose the Holiday Inn Express Hotel in Malvern for our great deals. ... more   less 
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Also Known As:
Holiday Inn Express Suites - Malvern Hotel Malvern

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