Had booked a cottage room for three nights, and we are both grateful to have been upgraded to a villa. (Villa 2081) Unfortunately the villa had an issue with its sewage resulting In the bathroom smelling awful. Reception was contacted and promptly sent house keeping to try to get rid of the smell, though we had explained that the smell was from a drainage issue and not the toilet not being cleaned properly. We were explained that if the smell persists that we can change rooms. Fortunately after housekeeping had cleaned and sprayed +++ deodorant products, the sewage smell was covered and we could sleep without the smell coming out from the bathroom that night, Sadly, it didn't last long and in the morning upon opening the bathroom door, the stench came wafting through. We explained this issue again to reception, who advised a cleaner would come and clean/ spray deodorant and if there was still a problem will then consider changing rooms. Given this was the way to resolve the issue last night, I wasn't impressed, and explained that the issue isn't the housekeeping, but to do with the sewage, drainage piping, and the smell will keep coming back, the actual cause of it wasn't being properly dealt with. Unfortunately despite explaining, the same response was given and the room was re sprayed to cover the smell.
Fortunately, the Rooms Division Manager was notified of the issue and another villa (2181) was allocated to us. Unfortunately it seemed that the sewage issue is a wide spread problem as this villa also had the same issue though thankfully the smell was no where as intense, a trail of ants ran from one side of the room to the other ( though we were able to clear this up ourselves), no hot water being available initially and an intermittent leaking airconditioner which were both dealt with quite promptly.
However it must be commended how quickly service/ house keeping came to our villa to sort out the issues as soon as they were informed( something which did not happen at a few of the other hotels we had stayed in) The hot water issue was fixed quickly, the air con leakage seemed to stop on the second night. The lighting was also much much much better in Villa 2181. Villa 2081 was very dark especially the make up area and bathroom.
Breakfast was buffet which had a wide choice of both thai and international food but taste wise could be better
We did not try out the spa.
Dinner at the restaurant was okay, but would recommend going to ao nang - Lae Lay Grill to have dinner there if one has transport ( 30 minute by motorbike).
Tony was a very helpful concierge.
The pool is very large and lovely and would be great for kids/ families.
- Official Description (provided by the hotel):
- Stands directly on the scenic Klong Muang Beach. Combining the modern comforts and tranquility of Krabi, the resort offers nature inspired setting together with warm Thai Hospitality. ... more less
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- Also Known As:
- Beyond Resort Krabi Thailand