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“Couldn't fault it - absolutely perfect”

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Phulay Bay, A Ritz-Carlton Reserve
Ranked #1 of 12 Hotels in Nong Thale
Certificate of Excellence
London, United Kingdom
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Couldn't fault it - absolutely perfect”
Reviewed 4 November 2013

We have just got home after spending an amazing week at Phulay Bay and wish we were still there. After looking at multiple hotel options for our honeymoon we were recommended the Phulay Bay and boy do we think we chose well.

We thoroughly enjoyed our stay there and were extremely well looked after by all the (many) staff - particularly our butler Kun Steve (thanks Steve!).

Our room was bigger than our house in London (we were fortunate enough to score an upgrade) and we had our own infinity pool looking out onto the bay. We felt like royalty for the whole week. Whoever the bathroom designer is for the Ritz needs a medal and we had what must be one of the largest beds in the world (no kidding).

We had one day trip scuba diving near Phi Phi and spent a morning out at the hotel's (semi) private Hong Island (which was fantastic in it's own right) - but the rest of the time we couldn't bring ourselves to leave the resort as we enjoyed it so much. Our holidays are usually action packed - either visiting tourist sites or mountain biking, hiking etc. However, we took the opportunity of our honeymoon to have a more relaxing pace.... and the poolside at Phulay Bay is just the place for it. Amazing scenery and great service.... from arranging the towels 'just so' in the poolside gazebo's to the complementary water, sunscreen and coconuts.

Okay, so there isn't a beach.... Hong Island more than makes up for it... and the pool then takes thing to a different level. If you're looking for a beachside hotel... there are plenty to choose from. Phulay has THE BEST pool I've ever seen... and you've still got the beach to look at. I'm generally a beach person... but had an absolute pleasure relaxing poolside.

We treated ourselves to a spa treatment too - and came out on cloud nine. My wife commented to the assistant manager Anuj that she loved the tea that was served... and he presented us with a bag of it on our departure. It's these small touches that really make a place stand out head and shoulders above the rest. We were also touched by the gestures during the week including daily evening treats on the bed and a lovely night where we came home to flowers, candles and a chilled bottle of wine wishing us happy honeymoon (nice touch Steve!).

People have commented here that the food is expensive... maybe. But we were only partially tempted to try elsewhere. The food is going to be more expensive than your average beach side restaurant - it's a Ritz people! We didn't find the food overly expensive - and especially not when considering what it was. We dined at each of the 3 restaurants and each meal was superb. The seafood grill was absolutely mind blowing. Maybe some people's expectations are unrealistic.... or maybe the Ritz has upped it's game. Whatever, we thought that the food was fantastic and we've dined in many high end restaurants around the globe.

I would definitely recommend making the most of the sunset bar and the Thai Mojitos - my favourite was the Lemoninga - really flavoursome and with a bit of kick to it. Each night was a spectacular sunset and we were even treated to a baby elephant on one of the evenings and complementary cocktails for the whole resort on the Thursday night.

We also enjoyed meeting the various people staying there and met some very interesting characters - a bunch of Canadian jet setters in the middle of their 22 day round the world trip, some fellow honeymooners from America and a English expat and his wife. Everyone staying at the hotel was friendly and welcoming - although it was a bit hard at times starting conversation with the Korean honeymooners in between their picture taking and due to language differences.... but they all looked as though they were enjoying their time as much as we were!

All in all - we are very glad that we decided to treat ourselves to a Ritz Honeymoon and Phulay Bay and all the staff have provided us with a magic memory for us to remember.

Definitely recommend!

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank roamingfellowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (153)
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English first
Bangalore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 October 2013

We went to celebrate our 30 th Wedding Anniversary last week. While booking we had indicated about it and when we checked in the staff said we would have a memorable celebration. It was shocking to us that on that day nobody wished us and not even a cake was given. When we expressed our disappointment at the end of the day, they passed the buck among staff. But we were happy that next day they madeup for the goofup by decorating the room and giving us a cake. (But without a knife to cut).
Other disappointment was that inspite of our request while booking, there were no Indan vegetarian dishes for lunch or dinner. Daily we had to eat fried rice. Hence we had to go to AoNang 17 kms to eat Indian vegetarian food. Also they send you a mail for any special requests, none of the requests were attended to.

Plus points. - Rooms are huge and spacious. Service is good with having personal butler.
Breakfast has good variety. Spa is very good with excellent therapists.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank gunda123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
1 review
Reviewed 27 October 2013

Last Summer, we had the opportunity and pleasure of visiting this magnificent reserve! It was indeed one of the best hotels that we have ever stayed in!!! The warm and genuine welcome from the staff and management, make us feel at home since the first beginning...We could not believe when we arrive in our villa. The room is extremely spacious with high ceiling an enormous bed. The gardens and private pool were great to disconnect and relax!!! From the rooftop of our villa, we were able to practice Yoga and enjoy breathtaking views all day long. Overall, the resort offers excellent food and beverage options!!!!! do not miss the Thaijitos and the sun set in their beach front bar!!!
This resort brings luxury to another level. We will definitely return!!!

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Pico D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
8 reviews
5 hotel reviews
Reviewed 19 October 2013

We went on our Honeymoon to Thailand and booked our holiday at Phulay Bay through a travel agency called Andaman Sky. We are so glad we booked through them as we ended up a getting a huge triple upgrade! Phulay Bay is a resort in a class of its own. Beautiful one piece stone walls tower over you everywhere. This resort does have a slight mix of Thai and Moroccan feel to it. The rooms here are spacious and perfect for a romantic getaway. This resort is tucked away from all the city life and right on the beach. You almost feel like you are the only people in the world. However we loved every moment there as we never wanted to leave the resort to do anything. The food is fantastic in all their restaurants and the staff are ever so helpful. An excellent resort, I give it 5 stars.

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
Thank stellaisanerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
252 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 17 October 2013

This is a really wonderful property and from the arrival pavilion onward, every area has been immaculately planned and maintained.

The villas are enormous - we stayed in a reserve villa which had what seemed like acres of indoor space, including a vast 4 metre bed, as well as an outdoor garden and bath. The interiors are very stylish, but comfortable enough to really relax in.

Service is wonderful, from the no-check in check-in - you are whisked straight to your villa on a buggy and asked only to provide a credit card to secure your deposit once you arrive at the room. None of the usual hassle with passports or booking confirmations.
The private butler allocated to your villa is very useful, especially when you are too relaxed to walk the 200m to the pool -a buggy is on hand for every possible opportunity! All of the staff we dealt with were very polite and efficient.

The grounds are well designed and maintained, from the dramatic aubergine entrance walls which has a theatrical atmosphere to the rustling gardens. There were always enough pool side gazebos or day beds to be had and the pool bar overlooking the view to Andaman infinity is a great touch.

The resort is child-friendly, probably more so for younger kids than teenagers, there were quite a few families here with well mannered children.

The food was good with plenty of variety and fresh seafood.

For almost US$600 per night, I was looking for something, anything to fault, but really couldn't find a thing. A wonderfully executed vision.

  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank Project25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiddingstone, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 October 2013

We booked this hotel through Andaman Sky and after a shaky check in they arranged, with the very nice Ops Manager Carlos, a triple upgrade. The rooms are extremely large and luxurious and the villas breath taking. I think it would be difficult to find better rooms any where on the Andaman Coast. The rest of the hotel is very nice and the swimming pool is excellent and family friendly. A lot of people do take the 20 minute trip to Ao Nang for dinner, where there are many restaurants.

The trip to Hong Island is fun and my children loved meeting Coco, the hotel's baby elephant.

Mr Yid, our butler, was extraordinary and his thoughtfulness and kindness to my family will never be forgotten. Thanks to Carlos, Chet and Ken and all the other staff that made our stay so memorable.

I also must say how impressed I was with Simon's (at Andaman Sky) intelligent advice and depth of knowledge of all the hotels and their rooms and the region generally. When something did go wrong he sorted it out immediately. It is also extremely useful that they are based nearby since they can recommend the best restaurants and trips etc. at the best rates and that they are on the same time. Excellent - I highly recommend using Andaman Sky.

  • Stayed August 2013, travelled with family
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Helpful?
Thank seansrussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 October 2013

Its a unique Experience, beautiful views of the sea from the property. Love the color used for the decor. Shades of purple. A very unique design. One of the best in Thailand and certainly the best in Krabi.

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank Ira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phulay Bay, A Ritz-Carlton Reserve

Property: Phulay Bay, A Ritz-Carlton Reserve
Address: 111 Moo 3, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Nong Thale
#1 Top resorts Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
#3 Family Hotel in Nong Thale
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Phulay Bay, A Ritz-Carlton Reserve 5*
Number of rooms: 54
Official Description (provided by the hotel):
Phulay Bay, A Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from Thailand’s Andaman Sea, the virgin rainforests, and the ethereal beaches and crystal clear waterfalls, you will find a paradise that awaits - Phulay Bay, A Ritz-Carlton Reserve. Our luxury waterfront hotel is one of the world’s most spellbinding destinations and one of the most glorious resorts in Thailand. Stay with us and embark on a voyage of discovery, at our retreat in Krabi, where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity. Guests access our luxurious sanctuary from Krabi or Phuket Airports, and they at once experience the thrill and convenience of our exotic Phulay Bay waterfront resort. ... more   less 
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Also Known As:
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Ritz Carlton Krabi
Phulay Bay, A Ritz-Carlton Reserve Krabi, Thailand

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