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“No compromises! Prepared to be surprised.”

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Phulay Bay, A Ritz-Carlton Reserve
Ranked #1 of 12 Hotels in Nong Thale
Certificate of Excellence
Singapore, Singapore
Level Contributor
64 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“No compromises! Prepared to be surprised.”
5 of 5 bubbles Reviewed 29 May 2010

From the minute you get into the van to the property, you know something is different. The arrival pavilion creates a unique arrival experience that cannot be compared with any other property. No front desks, just an amazing journey across steps in the midst of water to meet your butler.

The place is a Ritz Carlton, but then it isn't. You wont see the lion logo anywhere. There is one unmistakable characteristic present, and that is the service. Butler Ken was amazing and the unique aspect is that you have the same butler for the length of your stay.

*Yoga mats for the workout you should have done before you got here? No problem.
*Extra wifi network in the room? Here with smiles.
*Baby elephant to meet you at the beach today (because you'll check out and miss it tomorrow)? Bring the peanuts.
*Scan important documents so you don't miss the deal? Done before you are back before you are back at your villa.
*Ordering off menu - no questions asked.
*Need a ride back to the villa from breakfast? Your butler shows up right on time without having to call him.

The service is formal yet casual, it is after all, Thailand. In the end there are no compromises to your service or your experiences. You can ask for just about anything (within reason) and you never have to worry. There is a will, and they find a way.

The scenery is amazing, the rooms are unique and the service is top notch.
Worth it!

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jameskdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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758 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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Dubai
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 May 2010

To describe the Phulay Bay Ritz Carlton Reserve as a hotel or "boutique resort", is simply understating what this place truly is... an amazing luxury experience that redefines personal service, hospitality, and comfort.
From the moment you are greeted at the reception area by the General Manager Ms. Estilita Sebeto, you are made to feel like you are the most important person on the planet, and this luxury retreat was made especially for YOU! From the ground up, Estilita has personally supervised the building of this wonderful facility, and she cares for it like her child, and a very proud mother she should be!
She has created and managed a world class retreat that caters to your every whim, and no comfort or personal service detail has been overlooked!!
My wife and I spent 3 nights in the Reserve Villa, and we were treated like Royalty during our entire stay. Our wonderful butler, Ken, anticipated our every need, and was always available to sort out any questions or special requests we may have had. Ken was the epitome of service, and he along with the rest of the fantastic staff we met throughout our stay were friendly, personable, and knowledgeable about all aspects of the facility! I could go on and on about the service, but suffice it to say... it was the best service I have ever had the pleasure of experiencing, period!
Our villa was impeccably designed, crafted, and supplied with every amenity one could reasonably wish for. The beauty and attention to detail that went into the interior design was appreciated, and enjoyed!
My wife and I took advantage of the superb Spa facilities, which were relaxing, tranquil, and again, staffed by caring and personable staff, eager to make our stay and experience as pleasant as possible! No time limit was set for our relaxation, and we simply spent an afternoon indulging in the beautiful appointments that were provided!
The restaurants were first class, with a very nice selection of foods to fit any taste. And if you did't find what you want... ask! The resorts Chef, Ron, was always available to see to your needs and make sure you were completely satisfied with your dining experience. We followed some of his best recommendations, and we were not disappointed!
One other note I'd like to mention about the dining and drinks.. unlike other "Resorts", the food and drink prices at the Ritz Carlton were quite reasonable, and you never felt like you were being taken for every pence for a bottle of water or snack, quite the opposite.
The price for staying at the Ritz Carlton Phulay Bay is not cheap, nor is it outlandish for what you get. I would honestly say, that in all my travels throughout the world, this wonderful facility that Ms. Sebeto has put together is an outstanding value for the money!
If you are reading this article, and seriously considering a stay, I not only recommend, but encourage you to take advantage of the world class service and facilities that have come together at Ritz Carlton Phulay Bay. You have found what you are looking for... forget the rest of your search! Make this experience a priority.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nautiflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 4 May 2010

I have stayed at several properties through out Thailand - this relatively new property, the first of the Reserve in the group is truly exceptional. From the first moment you step foot into the property its almost a magical experience till you check out. You arrive at a drive way, are escorted through an immense floating pond into a vast reception area , your senses are immediately swept into a relaxation mode. General Manger Ms. Estelita Sebeto was on hand to welcome us and introduce us to the property. She runs an amazing property with discreet, impeccable service.
The surroundings are immaculate, you feel you're the only one in this property. Our Butler Ing, was on hand at every moment to anticipate our every whim and need. I just had to mention once my preference for Green tea after dinner and every night after we found a pot of tea after dinner in our villa.
We were upgrade to a Royal Villa and what a sumptuous villa it was !! A superb pool, out door jacuzzi and bath area, separate dressing areas and wash rooms - the space was huge !
Service at the pool and restaurants was first rate, the staff possessed an immense faculty for remembering guests needs and preferences.
Thank you for making our stay so memorable.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VincentNewYork_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phulay Bay, A Ritz-Carlton Reserve

Property: Phulay Bay, A Ritz-Carlton Reserve
Address: 111 Moo 3, Nong Thale, Krabi Town 81180, Thailand
Phone Number:
Region: Thailand > Krabi Province > Krabi Town > Nong Thale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Nong Thale
#1 Spa Hotel in Nong Thale
#1 Luxury Hotel in Nong Thale
#3 Romantic Hotel in Nong Thale
#3 Family Hotel in Nong Thale
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Phulay Bay, A Ritz-Carlton Reserve 5*
Number of rooms: 54
Official Description (provided by the hotel):
Phulay Bay, A Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from Thailand’s Andaman Sea, the virgin rainforests, and the ethereal beaches and crystal clear waterfalls, you will find a paradise that awaits - Phulay Bay, A Ritz-Carlton Reserve. Our luxury waterfront hotel is one of the world’s most spellbinding destinations and one of the most glorious resorts in Thailand. Stay with us and embark on a voyage of discovery, at our retreat in Krabi, where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity. Guests access our luxurious sanctuary from Krabi or Phuket Airports, and they at once experience the thrill and convenience of our exotic Phulay Bay waterfront resort. ... more   less 
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Also Known As:
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Ritz Carlton Krabi
Phulay Bay, A Ritz-Carlton Reserve Krabi, Thailand

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