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Sofitel Krabi Phokeethra Golf & Spa Resort
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Reviews (2,719)
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1,598
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1,234 - 1,239 of 2,719 reviews
Reviewed 24 January 2014

Don't get me wrong, this is an excellent resort and can't be faulted but not for me - a single traveller. The staff were absolutely fantastic and can't rate them high enough. I have low mobility issues and can do most things. The staff were kind and once they realised I was alone went the extra mile to talk to me and make me feel comfortable. The Swiss Duty Manager made me feel at home and included, I can't thank him enough. I feel touched that both the staff of the Venezia Restaurant and the Duty Manager gave me small gifts when I departed.

  • Stayed: January 2014, travelled solo
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Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 31 January 2014

Bonjour and Sawasdee Krab,

Thank you very much for taking the time to share your feedback on Trip Advisor.

We are delighted to read you have had a fabulous time with us at the Sofitel Krabi Phokeethra Golf & Spa Resort and you enjoyed our personalized service.

It is always a pleasure to receive positive feedback. We also appreciated your kind comments to the hotel, to our staff Andreas and for the team at Venezia Restaurant.

We look forward to welcoming you back again in the near future for more memorable moments with us.

Sincerely,

Robin Deb

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Reviewed 21 January 2014

We stayed here in the beginning of januari. Rooms are very nice and clean so is the hotel. The pool is amazing. The service and food was totally not good , we had the idea that there was not enough staff for such a bussy time of year. The restaurant at the swimming pool had very very loud music and the people where not friendly the food was really bad. The buffet style lunch didn't had variety and the salade was turning brown. Probably this hotel is better when there are less guest in the hotel but the management could not handle the crowd on a service you would expect for Sofitel Accor. The price we paid was too high for the service we got. Also the "ALL INCUSIEF" (which is off course not ALL inclusive) you got special menu s to choose from) was absolute not good enough. We traveled a lot but i don't think we would suggest this Sofitel to anyone. Sofitel is normally for us a great chain but not this one.

  • Stayed: January 2014, travelled with family
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Thank Netherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 31 January 2014

Bonjour and Sawasdee Krab,

Thank you very much for staying with us and taking the time to post this very detailed review.

We have well noted all your comments about our hotel and facilities. The issues raised has been passed to the Food & Beverage department and we will utilize your comments to improve on the areas you have suggested.

Once again, thank you for choosing Sofitel Phokeethra Golf & Spa Resort and we are still looking forward to your next visit.

Sincerely,
Robin Deb

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Reviewed 17 January 2014

Beautiful hotel, lovely clean rooms which were not ready when we arrived (maybe due to New Year). So we had to wait for rooms for an hour. Hotel kindly promised to offer us something to eat in the reastaurant while waiting but then they added to our bill. This hotel is favored by families with small children so the pool area resembels a kinder garden.

  • Stayed: January 2014, travelled on business
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1  Thank Sari L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 26 January 2014

Bonjour & Sawasdee Krap,

It is such a pleasant to read a positive feedback. We always strive to exceed, if not achieve all of our guests’ expectations by providing quality products and services. Your review help us assess these and enable us to further improve on areas which require, thus, I thank you for sharing them.

Despite your positive experiences in our hotel, we regret that you encountered some lapses. Do note that your feedback have been shared to the concerned departments and the management for reference in ensuring that we meet our guest’s needs.

It is our hope that the said concerns have not marred your perception of our hotel. We do look forward to welcome you back and be of better service to you in the near future.

Sincerely,

Robin Deb

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Reviewed 17 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 18 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 January 2014

We spent our holiday at this hotel in december and the situation at this hotel with the sunbeds is not acceptable! They should really do something to make people not reserve sunbeds, in other hotels i have been the pool staff has taken away the towels to sunbeds wich is reserved before 9.am and put them aside! Is not acceptable that you have to set your alarm clock before 6.am to get a sunbed when you are at holiday! This experience truly wreecked our vacation! If it had not been for this problem i truly would have reccomend this hotel, but because of this problem i cannot! I think they would make their guest truly more happy if they solved this problem!

Room Tip: Ask to get away from the mosque
  • Stayed: December 2013, travelled as a couple
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4  Thank christoffer j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinDeb, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort, responded to this reviewResponded 19 January 2014

Bonjour and Sawasdee Krab,

We appreciate the time you took in sharing your concerns with us. I apologize for any inconvenience caused during your recent stay.

Following to your comment, we are currently in our on going projects and the challenges we are facing for the sunbed situation is on our top priority list.

Rest assured that immediate actions will be taken to improve and to meet our guest needs and expectation.

Sincerely,

Robin Deb

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