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“Not to the standard of other Hard Rocks”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #5 of 109 Restaurants in Bavaro
Certificate of Excellence
Price range: US$9 - US$23
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar Scene, Special Occasion Dining, Groups, Kids, Child-friendly
Dining options: Dinner, Drinks, Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Located on the eastern most tip of the Dominican Republic, Punta Cana, a resort town and one of the Caribbean's top destinations, is home to the regions second Hard Rock Cafe and the seventh in the Caribbean. Ideally situated in the Palma Real Shopping Village, a new high-end mall in Bavaro, Hard Rock Cafe Punta Cana offers its guests the authentic rock atmosphere and great American fare that has made the Hard Rock brand world-famous. The 10,760-square-foot cafe features Hard Rock's outstanding menu, collectible merchandise and world-renowned memorabilia collection. Key pieces of memorabilia on display include items from contemporary stars, such as a shirt worn by Gwen Stefani during a performance on "Saturday Night Live," a guitar donated by Dominican music legend Juan Luis Guerra, and a shirt worn by Latin icon Juanes during his 2006 tour, as well as items from rock legends Billy Joel and all three members of The Police. THIS IS HARD ROCK
Fullerton, California
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Not to the standard of other Hard Rocks”
Reviewed 21 July 2014

Service was slow but the food was good. Not sure the reason but if we paid cash for the meal they wouldn't give us change ... whether we used US dollars or Dominican pesos. Had to use credit card, which wasn't a problem, but it was surprising that they wouldn't give us change and the difference (if we chose to pay with cash) couldn't be used as a gratuity.

Visited July 2014
Helpful?
1 Thank 7Dagro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Polanco, Gerente at Hard Rock Cafe, responded to this review, 23 July 2014
Dear 7Dagro,

Let me first apologize for the experience you had here in Hard Rock Cafe Punta Cana and thank you for taking the time to share your experience with us. We aim to deliver an exceptional authentic experiences to all our guests and I personally apologize for the all inconveniences you have mentioned in your comments.
I would very much like you to visit us again in order to renew your faith in our brand and make up for the negative experience during your last visit.
Please send me an email dario13hr@gmail.com and I will make the necessary arrangements to ensure your next visit reaches the Hard Rock standard that we are renowned for. The Punta Cana team look forward to seeing you back with us again!

Best Regards


Dario Polanco
Assistant General Manager
Hard Rock Cafe Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,886 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
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  • Turkish first
  • Any
English first
Oswego, Illinois
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“An Old American Favorite, A Nice Gem to Paradisus Plama.”
Reviewed 14 July 2014 via mobile

I am a collector of Hard Rock Tshirts from any state I visit as memorabilia. I also enjoy the chicken nachos. The atmosphere is always vibing, it was FIFA time as well.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank carl j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Polanco, Gerente at Hard Rock Cafe, responded to this review, 16 July 2014
Thanks for coming to Hard Rock Cafe Punta Cana and rocking out with us, we glad you had a great time and loved our food and the atmosphere. Are you a member of Hard Rock Rewards? it's a great program that rewards loyalty with monthly competitions, news and events - you can even map out all the Hard rock you've visited worldwide! Please let us know when you are back again in Punta Cana.


Best Regards


Dario Polanco
Assistant General Manager
Hard Rock Cafe Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Enjoyable evening”
Reviewed 11 July 2014

Visited with another couple and had a great evening. Restaurant was extremely clean, nice atmosphere. Staff very attentive and polite.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Birty22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Polanco, Gerente at Hard Rock Cafe, responded to this review, 14 July 2014
Thank you very much for taking the time to share your experience at the Hard Rock Cafe Punta Cana.
We are so glad you liked our atmosphere, we look forward to see you again very soon!

You Rock !!!!


Best Regards

Dario Polanco
Assistant General Manager
Hard Rock Cafe Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Day out”
Reviewed 10 July 2014

Looked forward to a nice meal . But it wasn't up to standards compared to other ones we had been to . It was dark & the Atmosphere wasn't very welcoming . & with 18% & another 10% added on to the Bill it was very expensive .......

Visited June 2014
Helpful?
Thank suemanor17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Polanco, Gerente at Hard Rock Cafe, responded to this review, 14 July 2014
We sorry to hear you had a bad experience during your visit! We strive to deliver an excellent experience to our guest through food, drinks and service. But hope you give us another chance in the future.


Best Regards


Dario Polanco
Assistant General Manager
Hard Rock Cafe Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
31 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Did not disappoint!”
Reviewed 8 July 2014

Always hard to review the Hard Rock Cafe's!

This was a good one, I always go for the burger and it was top notch! Nice memorabilia on the walls and the service was great.

Not the most amazing Hard Rock i've been too, but it was definitely a nice way to spend one of our lunches.

No comments in the evening/night life and we just did lunch, but there was space for a band so imagine it could be good!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Polanco, Gerente at Hard Rock Cafe, responded to this review, 9 July 2014
We really appreciate that you take the time to let us know about your experience with us. Thanks for coming and we will definitely share your comments with our staff.

Thank for recommendation about live music.

Best Regards

Dario Polanco
Assistant General Manager
Hard Rock Cafe Punta Cana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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