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Majestic Elegance Punta Cana
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Reviews (16,673)
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3,849
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10,748
3,849
1,306
456
314
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6,810 - 6,815 of 16,673 reviews
Reviewed 5 May 2014

We stayed here for a week. LOVED every minute of it. I could write a book here, but wont. First the food. We didn't go here expecting gourmet food. We knew it was a large all-inclusive resort. And that's what we got. We weren't disappointed at all. That's what it is. Average resort buffet food. For the sit down places, we liked the Sea and Sea, Japanese, and the steakhouse the best. We were also impressed with the room service quality. The resort is just beautiful! Very clean. The beach is as beautiful as any in Mexico or anywhere else in the island chain. Lots of lounges and shade to be had. If you want a premium spot, get there early and put your towels on the loungers. Same as the pool. We would get up, I would go pick out our spot, put our towels out. Then I would go back to the room, have coffee on the patio, get dressed, go eat breakfast, then go back to the room, get ready for the pool or beach, and go to our loungers. We had fast check-in and check-out. No problems. Every moment in every location that we were, we always seen an army of people cleaning. Non-stop. The pools are simply gorgeous. VERY clean. I seen a army of people cleaning the inside and outside of all the pools every morning. Tips. Get the private transfers to and from the airport. Very worth it. Get your clean towels in the afternoon so you have them in the morning before the towel huts open. We also took a couple beach towels with us. Take lots of sun screen. You will pay an arm and leg if you buy it there. Make your dinner reservations for the two reservations only places first thing in the morning at guest relations office by the lobby for that evening or you wont get a good time.The lobby bar has top shelf liquor. Take a insulated mug for your drinks. Those little plastic cups suck. I tipped the room maid at least 2 dollars a day.( leave it on the corner of the bed) I tipped at the restaurants 2 dollars each time we ate. 1 dollar for each time I went to the bar. We took 100.00 in ones and went thru almost all of them. They treated us like gold. They work very hard and long hr.s. Cant wait to go back again!!

Room Tip: Ask for a room close to the beach. There quieter, less walking, and close to the pool bar and beach.
  • Stayed: May 2014, travelled as a couple
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5  Thank Mur018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

The Good: our 3rd floor Club Elegance (extra cost) room was large & quiet. The bed was comfortable & the shower was great. We didn't use the in room jacuzzi. The Bad: our shuttle driver told us not to drink the tap water because it's purity is unregulated. We could never find beach or pool lounges as early risers "reserved" them with a book or towel & disappeared. There were MANY "reserved" vacant lounges & sun beds. There was no staff to police this activity. Speaking of the staff, while friendly, their poor command of English was disappointing, especially since they cater to Americans. It was very difficult, at times, to communicate (and one of us speaks fair Spanish). The food was average, mass produced buffet quality. The alcohol wasn't worth drinking. There were 2 specialty restaurants which required you to make reservations the morning of the day you wanted to eat there. We could never get a reservation because we didn't get up early enough. The sunshine and warm weather was lovely, but not enough to coax us back to this resort ever again.

Stayed: March 2014, travelled with friends
2  Thank carowal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majestic-Ele, General Manager at Majestic Elegance Punta Cana, responded to this reviewResponded 12 May 2014

Dear carowal,

I would like to thank you for choosing the Majestic Elegance for your holidays and also for sharing your experience with us. Every complaint, compliment and suggestion will help us to raise standards, as well as review and improve our services and facilities.

I would like to apologize for the inconveniences you might have had during your stay here with us. Your comments will be sent to the departments involved to take it into consideration to make your future stay much more comfortable.

On behalf of all of the staff, I would once again like to apologize for these inconveniences and we hope that you can consider giving us the opportunity to be your vacation destination again at the Majestic Elegance in Punta Cana!

Warm Regards,

José Maria Gutierrez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We recently stayed at this hotel for a wedding our friends were having in Punta Cana, and we were not disappointed. We stayed on the Majestic Elegance side and is very much worth the extra bucks! You get so many extra included things with the Elegance club, including butler service, in room bar items, private pools, private restaurants, etc. Food was just ok, but what do u expect from an all inclusive, however it was better than alot of other all inclusive hotels I have stayed at in the past....

  • Stayed: May 2014, travelled with friends
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1  Thank Gabrielle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

My overall experience at Majestic Elegance was okay. It's disappointing that members at Majestic Elegance cannot use the faculties at Majestic Colonial even though it's under the same name. There's a shopping center located outside of the resort, which no one goes to and I wished foreigners would not be so scare to step out of the resort to support the local businesses. Anyways, one tip for everyone is to avoid booking your excursions with the travel representatives located at the resorts. You should always plan ahead and do your homework. We made a mistake by switching one of our excursion for another one and at the end we didn't get to go on our trip and we didn't get our money back.

  • Stayed: April 2014, travelled with family
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2  Thank Nancy X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Majestic-Ele, General Manager at Majestic Elegance Punta Cana, responded to this reviewResponded 12 May 2014

Dear Nancy,

I would like to thank you for choosing the Majestic Elegance for your holidays and also for sharing your experience with us. Every complaint, compliment and suggestion will help us to raise standards, as well as review and improve our services and facilities.

I would like to apologize for the inconveniences you might have had during your stay here with us regarding your experience with the travel representatives. They are independent companies with their own policies. Nevertheless, they represent themselves in our hotel, so we will send your comments to their management to take in to consideration.

I would also like to apologize for your comment regarding the possibility of using the facilities of both resorts. We are in fact one company, but our amenities are different, which means that our prices are different and therefore separated, so the use of both facilities is not an option. We are sorry for this misunderstanding.

On behalf of all of the staff, I would once again like to apologize for these inconveniences and we hope that you can consider giving us the opportunity to be your vacation destination again at the Majestic Elegance in Punta Cana!

Warm Regards,

José Maria Gutierrez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

My GF and I took our vacations with 2 other friends. All of us loved the Majestic. The hotel is very clean, very well maintained. Almost all restaurant does not requires a reservation, this is very nice because you could go to almost any of them and multiple time. We went to the See and Sea twice because the food was very good, very tasty and the view over the beach is nice.

We particularly enjoyed the Bar Plaza where we were served by THE BEST barmans in all the Caribbeans... Manuel y Guillermo (Guye)... they fill your glass before it's empty. They give you some little attentions that are very appreciated. They always smile and are always very funny.

The barman at the pool bar is also very kind and always prepare our favorite drink the second he sees us coming. So very good service, very quick!

Most of the people there are very nice and i have nothing negative to say about anyone there!!! I recommend to everyone!

-Marc-André, Cynthia, Guillaume and Frank

  • Stayed: April 2014, travelled with friends
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1  Thank Malapier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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