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Reviewed 21 April 2017

We recently returned from a seven night stay at Majestic Elegance, with the upgrade to the Elegance Club for adults only. It was amazing! The photos of the gorgeous beaches and pools at the resort at spot on. This place is extremely clean, with a wonderful staff. Our personal Butler, Arling, was exceptional! He handled reservations at the Japanese Steak House, which in my opinion was the best food and experience at a restaurant on the resort. And since this was an anniversary trip, Arling went out of his way to surprise us with roses in the room, our Jacuzzi tub filled with bubbles and rose petals, along with a chilled bottle of champagne! I would highly recommend this resort to anyone looking to travel to Punta Cana. This was our first trip to the Dominican, and I was highly impressed and worth every penny. The food is average, but the beach and sights are breathtaking and the staff is super friendly!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank gatorforlife2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2017

After a number of trips to another property on Punta Cana beach, we decided to try a new resort. We were considering the Majestic Mirage, however the new facility (Dec 2016) might have some teething problems, so we picked Elegance Club. From the moment we arrived at the hotel, we were taken from Main Lobby to Elegance Club check-in. Check-in was seamless and our arrival at 1;30 was ahead of regular check in time. We had a complete facility tour with our Butler/Concierge José . This was our introduction to our go-to person throughout our 9 day stay. Can't say enough about his availability and service during the nine days. Some guests try to fix any issues and spend time doing that. We had didn't have any issues, but if I did , I would have given it to Jose....problem solved.
So....into the room , bags arrived at 2:15, unpacked and on the beach at 4. The rooms are very spacious, 500 sq ft, and balcony overlooking private pool was well equipped with excellent chairs and table. Also, a permanent drying rack attached to balcony wall, which gave us a place to hang towels and bathing suits out to dry, rather than over the railing on the balcony.
Jacuzzi tub in room, separate shower and toilet areas and double sink set. Add the King size 4 poster bed and sufficient lighting throughout, AND a stocked bar beer and pop, plus 4 bottles of 375 ml (Mickey size) liquor ( Rum, Vodka, Scotch and Crème Liqueur), plus a bottle of white sparkling wine. Didn't even open the bottles as having a drink at one of the 5 bars was so easy and more fun. Restaurants included a a Main Buffet , Steak house, French Gourmet, Italian ,Japanese Sushi and Teppanyaki and the Sea and See facility on the beach. The unique concept of a la carte in all restaurants at night , except the Main buffet was made even better by the fact that you only need to make reservations at the Japanese and the Gourmet. The steaks were phenomenal for a Caribbean resort......not thin shoe leather like others. These were real steaks !!!

Some folks talk about the distance they had to walk, but from beach to the main lobby is probably 400 yards distance, and you need the exercise to walk off the meals, believe me !!!
Entertainment every night, with a great band starting around 7:00-9:00 or a jazz saxophonist, all of this before the nightly extravaganza at 9:30.

Staff overall was very accommodating and friendly...like lots of hugs and laughs. Some of the staff that we interacted with and deserve a shout out were José ( Butler) , Miguel ( Mgr. - Sea and See), Estivinson ( Sea and See), R`rrrrrrr`iccardo - Lobby Bar, `Blackie` on the Funjestic Team and Cesar and Ruth at the Elegance Club swim up bar.
There were so many others that made sure you were being served, and can`t name all of them , but know that they are a great team.

Watched an event called the Foam Party in the Main pool...total fun for everyone.

The grounds are well kept and linen and towel service was well done. The common issue at resorts is the saving of lounges at both the. pool and the beach. There was some of that activity , but there are sufficient lounges to pretty much go around, so we had very little difficulty in that respect.

Only complaint is the Marina services , sailboats kayaks etc. I have been sailing for over 35 years and after one hour on the water , with crappy winds , I was told that I had to take a one hour lesson for $65.00, otherwise no more sailing. Don`t need that aggravation ! Some others that took lessons ended up sailing right into the swim area and onto the beach...beware of the lesson scam !! This is not a Majestic operated facility, by the way !

So, in summary, we will return and might give the Mirage a try, but know that the Elegance Club just felt relaxing and genuine ....

Room tip: Pool view, 2nd floor, in the Elegance Club ( +18) The swim ups are without the aid of ladders or stairs on the that side of the pool.
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Inchgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2017

We recently went to Majestic Elegance Punta Cana for a friends wedding. The grounds were well kept, the staff friendly (great with children), the rooms were a very pretty open floor plan, and the food was very good. The beach was beautiful and the water was fairly calm which was nice with young children. I had my hair and makeup done at the spa for the wedding and they did a very nice job for a fair price, but the spa was a little out of the way and unnerving to find. By now my husband and I have stayed in numerous all inclusive resorts and this this one was among the nicest, but it falls a few from the top:-)

Date of stay: April 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank AlliOnTheGo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality-Majestic, Customer Care at Majestic Elegance Punta Cana, responded to this reviewResponded 23 April 2017

Dear AlliOnTheGo,

On behalf of the Majestic Elegance team, I would like to thank you for sharing your memories of your fantastic time here with us.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

Best regards,
Melina Vásquez
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

I just returned from a 5 day getaway to the Majestic Elegance. This was my second visit to a Majestic property, the last time (3 years ago) I stayed at the Majestic Colonial. Overall I had a great vacation, however that is largely due to a few factors:
the beach, the specialty restaurants and the Elegance Club privileges. I'll start with the positive.
The beach is spectacular. There are always available chairs, towels are plentiful, there is a ton of space on the beach (compared to some other resorts where you feel like you are sitting on top of each other. The water was clean, warm and absolutely wonderful. We stayed by the pool one day and it was wonderful as well.
The specialty restaurants (we went to the seafood, Italian and Steakhouse) offered excellent service, friendly staff, and really good food. The seafood was the weakest, the Steakhouse was fun, and the food the best we ate at the resort.
The Elegance Club offered great services - it was very quiet, the separate check in and out, the access to the butler (for a few things we needed), the little places to eat were great and really added to our vacation. We had breakfast twice in the small Elegance Club eatery and it was wonderful facing the water, friendly service and delicious food.

Here are the weaker parts of this resort.
I was very disappointed by the service overall by the staff (with the exception of those in the Elegance Club) and in the attitude of the staff in the buffet restaurants. I found them to be rude and unhelpful. One day during lunch a staff member brought a can of beer and a take out cup, and then gruffly demanded me open it and pour it into the cup, at which point he picked it up and drank it. He did exactly the same thing a few seconds later to the table next to us. Kind of borders on unprofessional in my mind. One day we went to the general buffet restaurant for dinner, and there was literally no food left. Platters remained empty, and when I asked about it - I was told that it was busy so there was nothing they could do.
The level of service with the staff working at the bar by the beach was unpleasant at best. Also there was supposed to be service on the beach. In 5 days, I had some one come to ask me what I wanted to drink 3 times in total. Now - that's not a huge deal, I could get up to get my drink - but they advertise this and they just don't deliver.
I was really disappointed by this as the overall service and the warm, friendly approach by the team at the Colonial is exceptional - they were so friendly, so helpful, so engaging. The staff at the Elegance weren't at all.
I found the rooms really lacking. The one we were in was completely open concept, and so there was no privacy around the bathroom at all. That's a preference - so not much you can do about that.
The amenities didn't compare to that of the Colonial at all. The room wasn't particularly clean, I found left over toiletry bottles from the people who were there before us, there was a horribly dirty throw mat on the floor, that looked like it had never been cleaned, the towels were thin and like sand paper. For the five days we were there I requested extra glasses and not once did they leave the glasses. I asked in English and spanish and still no glasses. We used a robe one day, and then the next day it was removed and not replaced. It was just really inconsistent. The rooms are very damp, but that's fairly consistent at resorts I have visited.
Other positives included a wonderful lobby bar with fantastic service and really friendly people. So fun to be there, great live music at night adjacent to the bar. Our butler was friendly and helped with getting a taxi to the airport - which was so much better than taking the bus. The front lobby staff including the folks at the desk, the bellboys etc were very helpful and friendly.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Jennifer P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quality-Majestic, Customer Care at Majestic Elegance Punta Cana, responded to this reviewResponded 22 April 2017

Dear Jennifer P,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We are so happy to hear that you enjoyed the Elegance Club experience. We are also delighted to see that you enjoyed our beach area and that you had a good experience at our restaurants throughout the resort.

In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you weren’t treated with the utmost respect and courtesy. Please be assured that this is a matter that we take very seriously as we follow very strict procedures throughout our resort. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. Please be assured that I have specifically noted your comments and brought them to the immediate attention of the Food & Beverage Manager for review and improvement.

If there is more information that you would like to share with us regarding this incident, I will send you a private message, as we are eager to get to the bottom of this matter.

On behalf of all of us here at Majestic, we would deeply appreciate another chance to welcome you back. We will do everything in our power to make your next experience with us absolutely wonderful.

Warm regards,

Vanessa Mercedes
Customer Care
Majestic Resorts

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Reviewed 21 April 2017

This place is really unforgettable. From their great service team to their wonderful property ( pools as far as you can see). Anybody complaining about this resort is obviously someone that is not looking to have an enjoyable vacation. This was a vacation for my wife and I as well as my 31 year old daughter who had never been out of the USA. She was amazed and delighted with the vacation and will surely wish to return some day.
To start, we had a very speedy check-in. Our adjoining rooms were fantastic, real king size beds, not 2 twins pushed together. Indoor and outdoor jacuzzi's on 4th floor were incredible. Champagne and fruit platter in rooms was a nice touch upon arrival. My daughter was in heaven! The grounds of the resort were well kept and manicured. The resort is big so bring comfortable shoes for walks to and fro.
A shout out to the 'Animation Team'! What a great bunch of people who's only job is to keep you smiling and laughing while you sit by the ocean or pool. Also, two words, FOAM PARTY! Don't miss this event. It happened twice during our stay, so much fun. They're evening shows were put together well. We enjoyed the Michael Jackson show and the Rock show.
The check-out process is as simplistic as can be. Travel to and from Punta Cana airport was also easy. Come here to be entertained and relax, you won't be disappointed!

Room tip: Our building was adjacent to the main pool bar. Very good location. We were also 4th floor with outdoor jacuzzis!!
Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank SeniorJoeSmitty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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