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Melia Caribe Tropical
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Reviews (17,639)
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Reviewed 21 August 2014

I stayed at the Level Adults side of the hotel.
VIP check in, at a different lobby; very Good service. We arrived in our very own cart.

The food and drink were very good. The staff was very helpful.
We are at the restaurants near the adults only side.
For us to go to another restaurant, we had to call for a cart to take us or walk. We prefer to stay near. I had Peruvian dishes for dinner, delicious. My bf had Italian. Great!

The room had a patio outside with a cabana bed.
We received a complimentary bottle of local rum and apples and some sweets when we got back to the room in the afternoon.
There was a jacuzzi inside the room. The room is not too big but comfortable. Bed and pillows, too. They offer two more types of pillows at request, no charge.
The cleaning staff always very attentive.

The tv cable could be better, not many channels.
The wifi is free, but can be use only by one person.
The water of the shower had us freak out because of this situation: it starts cold but if you try to use a little hot water then it turns hot as boiling hot. So we had to kind of manage that with trick. Same as the sink, but no problem of that in the jacuzzi.

The beach is very good, they have to clean it though. Waiters everywhere to bring us drinks.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lillys06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

We recently enjoyed an amazing family vacation in Punta Cana, DR and stayed at the Melia Caribe Tropical. We traveled with 2 other families 11 people in total and it can sometimes become a bit hectic. The front desk staff was very accomodating and made sure we would all be able to stay in the same area of the hotel. Since the hotel is very large, it was important for us to be near each other. They were able to get us rooms close to each other, which was amazing because our kids were able to bounce back and forth without problems. The grounds of the hotel are very clean and cared for. The rooms were perfect, very clean and neat. The restaurants had a very big varity and the food was great (menues were new every night - not the same thing every day).
We also had a special Birthday dinner and organized this amazing celebration in the beach gazeebo. Let me tell you, it could not have been any more perfect. Miguel Valdez the group coordinator got us in touch with Jaime Fernandez who organized our dinner on the beach that night. Jaime was a god sent! Everyone was amazing & professional! They took care of us, assuring everything would run smoothly even weeks before our vacation, during and after! The table settings were gorgous and the gazeebo was decorated beautiful. We took pictures down on the beach before dinner and our waiters were patient and welcoming. They treated each and every single one of our dinner guests with special care. It was out of this world and so much more then we expected. Dinner was outstanding - compliments to the chef! Since we had 11 people, we pretty much had everything on the menue, every one of us choosing a different dish and every single person was very very happy with their dinner. The waiters did not need a reminder if any one of us needed a refill and they were on top of their game. They even arranged for 3 small personalized cakes for each one of our kids who celebrated a birthday. Beautiful decorated with their ages! Amazing!

It could not have been more perfect.

Finally, transportation was on time, every single staff member was helpful and friendly. Pool was clean and cared for, no complaints at all! We also did the tour for a time share - and low and behold - they really did not try to hunt us down once it was over. They promised they wouldnt (which never ever is true) and they relaly didnt! Amazing! We had a great time and would not only recommend this hotel but certainly would come back for another vacation in paradise.

Room Tip: The front desk will supply you with a wifi passcode - it changes every day. It is not readily availble - you have to ask the front desk for it. Ask for a rroom close to the pool and beach. Bring singles - golf carts wisk you around the resort very quickly - although not requiered, we tiped when using golf carts.
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Daniela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this reviewResponded 22 August 2014

Dear Daniela M;

Warmest regards from Punta Cana,

I would like to thank you for your preference in selecting our Melia Caribe Tropical for your vacations, as well as for letting us know about your recent visit, we really appreciate your comments and it is a pleasure to know that you had a wonderful vacations.

We are aware that our staff is our most important asset, which is why we feel proud and grateful for your compliments on the efforts and dedication demonstrated by Jaime Fernandez and Miguel Valdez of our staff and the service provided by them; we have shared with your kind comments as a recognition of their great level of service.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

I loved this resort. It was so beautiful and peaceful. Everyone was so nice and friendly. My advice is to make sure to stay VIP! VIP includes room service and shuttle services, other wise you have to walk 18minutes to the beach, and no room service. I was there for a wedding, and had my make up and hair done at their salon spa. They did an amazing job!!! The wedding coordinator (Gerald) was awesome, he got everything done! Oh and if you want to explore (zip lining) choose canopy services. Ask for Eduardo, he's hilarious!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lilypequeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this reviewResponded 22 August 2014

Dear Lilypequeno;

Warms regards from Punta Cana.

We would like to thank you for having preferred our property as your holiday destination for the enjoyment of your vacation. Our hotel is passionate about customer satisfaction. Our goal is to build strong customer relationships as well as providing spectacular experiences that create long lasting memories to our visitors. We are pleased to know that in your case we did achieve our target which met our guest’s expectations.

We are very glad to know that Geraldy and Eduardo surpass your expectation and went out of their ways to make sure you were pleased and satisfied during your vacation stay. It is only through them that we can be a successful Company.

We hope to have you here in “your home away from home” for another vacation and have the honor to serve you one more time.

Sincerely,

Helia Estrella
Web community Liaison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

My boyfriend and I traveled here from August 8 - 13, 2014 to celebrate my birthday and it was absolutely amazing! He accidentally booked The Level - Adults Only which turned out to be the best mistake he ever made. Upon arrival at the main lobby, the staff transported us to The Level Lounge via golf cart where we were greeted with drinks and private check-in. The drinks and food were great (with the exception of the pizza and mozzarella sticks - I think it's the type of cheese they use) and all of the staff members were friendly/helpful, especially Maria del Pilar L. She greeted us every night in The Level restaurant with an irresistible, heartwarming smile. If you stay at The Level, you'll definitely receive excellent service from her. Although the steak was the best I've had outside of the U.S., she played a major part in us dinning in the same restaurant multiple nights during our stay. She always inquired about our stay, excursions, and really connected with us. You can tell she enjoys her job just by speaking with her.

The maid service was great as well. Our room was always clean and we had fresh towels twice a day. Oh, turn down service was also included in The Level. It was nice to come back to our room and not have to remove all of the pillows or pull back the bedding like I do at home. The bed was extremely comfortable... better than my mattress at home! I usually have issues sleeping in hotel beds, but the one we had was pretty amazing.

The Lounge offers a good, free Wi-fi connection and also has multiple Mac computers you can use for free. We also had free wi-fi in the room, but we only had a good connection in the sitting area of our room. Although we had a connection when laying in the bed, it was slow and spotty at times.

If you choose this hotel, I highly recommend The Level! The other sections of the resort were nice, but you won't get the same experience or service that you will at The Level. I'll definitely visit this resort again.

Room Tip: Book a room in The Level - Adults Only section. It's definitely worth it!
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank BeLikeMike818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this reviewResponded 22 August 2014

Dear BeLikeMike818;

Receive our warmest regards from Punta Cana,

On behalf of Meliá Caribe Tropical, We would like to express you our gratitude for your preference to our property for the enjoyment of your vacation. We really appreciate your comments and it is a pleasure to know that you had the best vacation with us.

We are very glad to know that Maria del Pilar surpass your expectation and went out of her way to make sure you were pleased and satisfied during your vacation stay. It is only through them that we can be a successful Company.

We do hope to have the opportunity to welcome you again here in “your home away from home” Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web community Liaison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

We had such a great trip, we will be returning again next year. We stayed on at the Level, an adult only section.We had a personal concierge and her name was Ruth. She was great and very helpful booking restaurant reservations, answering questions and whatever else we needed. The property is very big so instead of walking everywhere we rode the train or got a ride in one of the carts. Kelvin Garcia picked us up whenever he saw us walking, he was always early if we made plans for him to pick us up. Since we were in the Level section, we had quiet, private dining, pool, beach and suite. Definitely looking forward to our trip back next year.

Room Tip: If you are traveling without kids, get a suite in the Level section. Adult only.
  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sjewms3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this reviewResponded 21 August 2014

Dear Sjewms3;

Warmest regards from Punta Cana,

I would like to thank you for your preference in selecting our Melia Caribe Tropical for your vacations, as well as for letting us know about your recent visit, we really appreciate your comments and it is a pleasure to know that you had a wonderful vacations.

We are aware that our staff is our most important asset, which is why we feel proud and grateful for your compliments on the efforts and dedication demonstrated by Ruth and Kelvin Garcia of our staff and services; we have shared with your kind comments as a recognition of their great level of service.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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