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Barcelo Bavaro Palace
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Reviews (16,408)
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8,794
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5,016 - 5,021 of 16,408 reviews
Reviewed 20 June 2014

My husband and I traveled here on our honeymoon 6/2-6/7. We had an amazing time. It's truly a beautiful resort and the staff members are so friendly. If you are going on your honeymoon, email them a few weeks in advance and ask for the complimentary honeymoon package. It includes a bottle of champaign in your room, chocolate, honeymoon T-shirts, and a free room upgrade (we got moved to beach front). You have to take a copy of your marriage license (we took our keepsake copy) but they don't really look at it. This resort is closest to the airport so depending on your transportation you get dropped off first which is nice after a long day of traveling. It was very overwhelming at first (we had never been to an all-inclusive before), and while the staff was very helpful, we still weren't 100% sure what was included and what you had to pay for (French restaurant, Wi-Fi, premium beverages). Once we got the hang of it though we really enjoyed ourselves and can't wait to go back!

Check-in: We arrived at the resort at about 9 PM. Because of this, we were the only ones checking in which was nice. The whole process only took about 10 minutes and then the bell boy got our luggage and took us to our room. On the way he gave us a little tour of the resort which was very helpful.

Room: Our room was fantastic. We aren't really picky or complainers as we figured we wouldn't be in the room very much. Regardless, there wasn't really anything to complain about. There was plenty of space for the two of us, with a King bed, a sofa, and spacious patio. The hot tub was great, as soon as we figured out how to work it. (The instructions are on the outside of the tub, but we first used it when it was dark out so didn't see them.) We were on the first floor and if I have one negative thing to say it is that we were woken up in the mornings by housekeeping carts rolling around on the walkways above us. The mini-fridge was great and it was nice to always have something to drink if we wanted.

Beach: The beach was great. So clean and the water was amazing. There were plenty of chairs, we never had to look for very long before we found two together. Even in the afternoon. We found it handy to bring our insulated 32oz mugs along with us. There is no beach service so every morning we would go get our towels and fill up our mugs at the nearby pool bar (Coco Bar) before heading to the beach. It worked out great and we had a lot of people ask us where we got the mugs.

Pool: We probably spent most of our time in the pool. We chose the pool with the swim up bar. When booking, I was semi nervous that because the resort wasn't adults only, the pool would be crawling with loud and splashing kids. That was not the case at all. It seemed as if most of the kids stayed in the pool closest to the buffet or at the waterpark. It was great! The pool was never crowded and we could always find a spot in the loungers or the "bubble pool" as I liked to call it near the bar. The swim-up bar was so convenient and Angel the bartender was so friendly and made the best drinks. I had heard things about the drinks being weak, but that was definitely not the case. Angel was super friendly and always provided great service. We went to Juan a few times for his "special drink". (Blended chocolate cherry drink he makes for couples with your initials on the top.) The drink was good and Juan is so friendly, but he is so popular that it takes awhile to get his attention. We found Angel to be our "go-to" guy.

Food: The food at the buffets was "so-so". We always found something to eat, but it wasn't something I craved. We enjoyed the food the most at the sports bar buffet. Hoyo 19 was also great, but we only ate breakfast there and cannot attest to lunch or dinner. We made reservations at the Italian, Mexican, and Japanese restaurants. The Italian was okay, but we liked the Mexican and Japanese the best. We sat at the grill table at both and the service was great. Make sure to get desert! So good!

Entertainment: We only went to one show, the Michael Jackson show. It was good and they have drink service walking around which was nice.

I'm missing it more as I write this...can't wait to return!

Room Tip: Our room in Building 3 was perfect for us. Not too far of a walk from the main building, but far enough away to be quiet. Also beach access directly in front of our building.
  • Stayed: June 2014, travelled as a couple
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1  Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 25 June 2014

Dear Guest,

We would like to thank you for having choosing us as your honeymoon destination. We would also want to express our gratitude for taking the time to letting us know that you had a delightful stay in our infrastructure.

We will gladly pass your comments to our staff members but especially to Angel and Juan, we are sure that they will be more than happy receiving such a kind feedback since comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team work, devotion and commitment of each member of our Staff.

At Barceló Resort, we have a big team that each day does their best to offer our guests the quality of service they deserved. We are glad that you enjoyed our facilities, restaurants and our beach which is one of the top ten beaches in the world.

It will be a pleasure for us to welcome you again in our hotel during your next vacations and all our human team wish you a successful marriage!!!

Sincerely ,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

Went with my wife,daughter, and wife's cousin and cousin's husband. One word..Beautiful!! The resort was top notch. Beach is one of the top ten beaches in the world for a reason. It's all-inclusive, so anything that isn't motorized is included.
They have a kid show early evening then show for the adults after. Not groundbreaking but entertaining to say the least.
All shops either take pesos or credit card. No American cash, but you can charge to your room and pay cash when you check out.
Buffet was so-so but did the job. At dinner you have your choice of restaurants( steakhouse, Japanese, Spanish as in Spain, sea-food, and Mexican. All restaurant were good.
Finally, the people are so nice and friendly. Never had an issue except when we were on our way back. It was airport staff taking your bags and just standing there till you tipped them.
Overall, excellent trip and definitely going back!!

Stayed: June 2014, travelled with family
Thank Jeremy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you very much for having chosen Barceló Bávaro Palace Deluxe for your vacation in Punta Cana. We appreciate the time you have taken to share this nice comment about your stay with us.

We are glad that you and your family had a wonderful time in our little paradise; it’s a pleasure that we were able to meet your expectations regarding our infrastructure, facilities and our beautiful beach.

It is a pleasure for us to know that our staff was attentive enough and can provide you excellent service and our gastronomy fulfil your expectation.

We would be glad to welcome you again when visiting the Dominican Republic next time.

Sincerely,

Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

I had an amazing experience here. I couldnt have asked for better service. One of the waiters, Yatzenky Michel, was amazing. He was so polite and helpful. I couldn't have asked for anything better.
He was very attentive and worked with a lot of urgency. He really made me feel like I was very well taken care of. One of our waitresses was specially helpful as well. Neudi always worked with a smile and was very enthustiastic about helping us out. She made me feel like she really cared about our comfort, i thank her for that. They both defenetly made my experience here flawless. overall i would defenetly come back to this resort for vacationing.

  • Stayed: June 2014, travelled with friends
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1  Thank Ariana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you very much for having chosen Barceló Bávaro Palace Deluxe for your vacations.

We are very pleased to hear that our services and facilities met your expectations, we really appreciated your impressions in regards to our services in special of our staff member was attentive enough and can provide you excellent service was satisfying you as well as your comment about our waiters Yatzenky Michel and Neudi whom will be happy to receive your kind comments but we specially want to thank you for letting us know that thanks to the effort and performance of our team we were able to provide you a delightful stay.

We would be glad to welcome you again when visiting the Dominican Republic next time.

Sincerely,

Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

My family of 5, (husband and three daughters) all vacationed here in July 2013. The resort is beautiful, the beach: breathtaking and the water crystal clear blue, the best I have ever seen.
Did two excursions: took a pirate like ship to swim with sting rays, nurse sharks and snorkel: geat trip, lots of fun. Also, went off roading in some type of quade: great trip. Also try the banana boat rides; lots of fun. Rooms were very nice, spacious and well maintained Despite this and it's unbelievable beauty it has many flaws that must be mentioned.
1. FOOD: Whe stayed for 7 nights, but upon arrrival were only given 4 dinner reservation tickets the speciality restuartants.This was it! Couldnt make more than 4 reservations during a seven night stay. On top of this , the times that were available were very late: one night 10:30. Yeah, 3 kids on the beach or pool all day, by 10:30 we are passed out. We did get to eat at the steak, mexican and asian restuarants. the best was the asian. The buffet was hit or miss. At best it was just OK, but other times it was awful. The sports bar food was discusting. There is a restuarant at the golf course; try it; it was ok but we had a long long wait the night we went.
2. WATER PARK: two waterparks available. One for little kiddies like 5 or below. Very nice and included in the price. Bar right there, this I enjoyed. But the larger water park was a 20 dollar charge EACH DAY. And those resort credits; almost useless. We did get 10 bucks off a few tickets one day. This waterpark should of been included. It wasn't even that big or nice. A wave pool, and a few slides. We went to Beaches in Ochos Rios Jamaica and their waterpark blew this one away and was included; hence : all inclusive.
3. The palce is huge: get a room in the 500s or you will be walking, walking walking. Too big for my liking.
All in all, it was a nice vacation but I would not recommend the barceo bavero palace deluxe due to the above issues. If you choose to go, Im sure you will enoy it and have lots of fun. Oh btw, watch out for the drivers; crossing a cross walk one evening coming back from the golf course restaurant my 7 year old was almost hit by a car.

  • Stayed: July 2013, travelled with family
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5  Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 26 June 2014

Dear Guest,

In Barceló, we have very clear that our customers are the most important as well as their comments. Thanks for your compliment about our beach and rooms maintained.

We regret that we were not able to fulfill your expectations regarding our food concepts was not of your liking since our international chefs have recently made important changes in our menus in order to satisfy all our guests’ preference because we understand that importance of gastronomical options for guests who visit us from parts all over the world. We would like to apologize for the situations that you may have encountered during your stay due to the restaurant reservations. Your opinion is very important for us to improve the quality of our service, so please be assured that we will give this issue the proper attention.

We hope your understanding that even thought this is an All Inclusive hotel there are extra services and are provided with the highest quality of service.

It would be a pleasure for us if you give us another possibility in the future to demonstrate you our commitment to excellent customer service.


Sincerely,

Javier Cordero Gilsanz

General Manager at Barceló Bávaro Palace Deluxe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Thank you Sandra Sanchez, for the delicious cappuccino's and your beautiful smile at every single breakfast in Club Premium Deluxe. During our stay we enjoyed to the max, especially thanks to the lovely people at the Club Premium reception. You can always expect to receive a special welcome there. We wish you all the best and hopefully see you again.

Regards,

Rik & Tatiana

Room Tip: We can recommend the Ocean Front Junior Suites. More Ocean view than this and you're right in the middle of the ocean.
  • Stayed: May 2014, travelled with family
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3  Thank Rik v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you so much for your valued time to share your impressions regarding to your visit at Barceló Bávaro Palace Deluxe especially in our Club Premium.

We would like to thank you for taking the time to write your positives comments regarding your stay with us. Thank you so much, I really that you had a delightful holiday since there is no biggest reward for us than know that you are now safe back home and that you had a wonderful time during your stay with us.

We will glad to pass your comments to Sandra Sanchez and all our Club Premium team that will be more than happy receiving such a good feedback since comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team work, devotion and commitment of each member of our Staff that make our guests feel welcome. In the same way we are very proud for your impression about the hotel facilities and that you enjoyed it.

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bavaro Palace Deluxe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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