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Reviews (5,239)
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Reviewed 2 weeks ago

We just returned from our trip here. The resort was not at all what we expected and neither was the beach. Our room was small, felt damp and had a musty smell. The beds were small and hard. The bathroom was beautiful though. The air didn't work great and our TV didn't work for the first 2 days. They are doing construction right next to the building we were in, so it was noisy the whole time. The beach was a huge letdown, not the clear blue pictured, in fact, it was full of seaweed. It is located between two public beaches and there are constantly people trying to sell you stuff. The pools close at 7 pm and there is not much to do after that. There were a couple of shows, but that was it. The food was terrible, the chicken was undercooked and the beef was so tough you couldn't eat it. The only air-conditioned area was our room and it was not very cool. The wifi was only available at the theater and was spotty and rarely worked. We made the most of it and enjoyed our time together, but we would NOT recommend this place. Everyone we spoke to at the resort had the same opinion. Hopefully, it will improve and others will have better experiences than ours.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank kparnell11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Let's start off with the negatives, get those out of the way...
1) The beach was a complete let down. I say this because the pictures I saw and the reviews I read of Bavaro Beach painted this picture of a gorgeous beach with clear water....that was not the case when we saw the beach live and in person. The beach was certainly not clear and there was seaweed in the water and all along the shore lines....
2) The mosquitos eat you alive at this place!
3) Sales people constantly approaching you on the resort, trying to sell you something

Now the positives
1) This is a breathtaking resort, with beautiful scenery
2) There were 3 pools to choose from
3) The food was very good
4) Easy to walk from beach to pool, to hotel room - no need for golf carts
5) This place is spotless -housekeeping did an amazing job and even the bathrooms on the beach were very clean!

Overall we had a great time, however when asked if I would come back again to this resort I had to be honest and say no, since the beach is a big let down.

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank Xhevrije P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VistaSol_Hotels, Guest Service at Vista Sol Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from Vista Sol Punta Cana.

Thank you very much for your lovely comment we are happy you enjoyed your stay with us.

Indeed, our beach, with more than 270 meters in length, palm trees, pines, white sand and turquoise waters is one of the most representative of the whole area. The issue of algae depends on marine currents and lunar cycles. However, every morning they are removed.

We were really surprised to hear that any of our guests could have been affected by bug bugs or bed bugs; We can assure that the fumigation programs are carried out continuously; However, due to the location of our property, the tropical climate and exuberant vegetation that surrounds our villas.

As a company focused on service, we continue working hard day by day for the optimization and improvement.

We look forward to welcoming you back very soon.

Sincerely,

Macarena Peña
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I stayed at Vista Sol a couple months ago with my Aunt. We had some experiences that were less than ideal at the hotel and the customer service desk wasn’t very friendly or helpful but we ended up having an amazing trip anyways because of the AMAZING animación team. They were all great but Johandri and Estarlin were above and beyond the sweetest people you will ever meet! Make sure to participate in everything the team has to offer and you will love your stay! They made sure to help me cross everything off my checklist of to dos even some things that I couldn’t find on the hotel they helped me find exactly what I was looking for. Love to you both. Te extraño!

Stayed: April 2018, travelled with family
Thank ovicioso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VistaSol_Hotels, Guest Service at Vista Sol Punta Cana, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from Vista Sol Punta Cana.

Thank you very much for your lovely comment, it is very nice to read that you had a pleasant stay with us.

In reference to service, we are surprised and worried to hear that you are not satisfied. In fact, our warm and attentive service use to be very often highlighted and definitely it make the difference in Vista Sol Punta Cana.

As a company focused on service, we continue working hard day by day for the optimization and improvement.

Thanks for choosing Vista Sol Punta Cana.

We hope to receive you again soon in the hotel.

Best regards,

Macarena Peña
Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Hello everyone,

hope this review helps

Staff :- Friendly and helpful
Cleanliness: - the resort is clean...hotel staff are always on the go picking up used glasses, garbage, etc... however, the shoreline is full of sea weeds (not only at Vista Sol but the whole shoreline...not sure if it is the time of year, we just had our vacay from June 18-22)
Food: - their pineapple is super sweet!...there are a lot to choose from the resort's buffet, but i find some of their food are a little bit salty...there are also 4 restaurants i.e. American, Mexican, Italian and Gourmet... but you have to get some reservations.
Internet connection:- you will have to go to their theater to get connected to a free wi fi. Best time is early morning. After all you went there to enjoy so forget about connecting for at least a few days to relax unless it is really urgent and important!
Other services: the resort has spa and massage...we did a relaxing massage for an hour. Their local masseuse are very good!

Room Tip: standard/typical
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank mayanap0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VistaSol_Hotels, Guest Service at Vista Sol Punta Cana, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from Vista Sol Punta Cana.

Thank you very much for your comment, we are happy you enjoyed your stay with us.

Indeed, our beach, with more than 270 meters in length, palm trees, pines, white sand and turquoise waters is one of the most representative of the whole area. The issue of algae depends on marine currents and lunar cycles. However, every morning they are removed.

We look forward to welcoming you back very soon.

Sincerely,

Macarena Peña
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I used Vacation Express to book our family trip and I would not use them again. HOWEVER, Vista Sol was GREAT! Clean, Comfortable, and met our budget. The entertainment staff are really great people. They made my birthday special !!!! Tip and your drinks will be better for those who complained about their drinks even with everything being all inclusive these people work to make tips 1 or 2 American dollars does not hurt people. The dining area was clean and the food more than met our expectations. The bathrooms were clean. The bedrooms were clean. Ac worked great. The ocean right now is not the season for nice clean water so the water was not the best there is alot of seaweed and the hotel is not to blame for it they can only clean it so much...My advice go to the southern-ish area LA ROMANA for clean, crystal clear water for those who complained about the water in Bavarro at this time of the year. We did an excursion to Saona Island which was nice. As far as cell phone signal and data goes I hope your phone carrier has roaming here because its really bad all over Punta Cana...Overall it was a good experience and if we accept as humans that not everything will be perfect when we travel we will have a better time!!!

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank yesseniam1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VistaSol_Hotels, Guest Service at Vista Sol Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from Vista Sol Punta Cana.

Thank you very much for your pleasant comment, we are happy you enjoyed your stay with us. You have highlighted many aspects of which we are proud of.

We hope to receive you again soon in the hotel.

Sincerely,

Macarena Peña
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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